Hawaii Tour Sites

Was extremely disappointed with this «tour». Was picked up from our hotel right before 1pm, then took half an hour driving up through Manoa with tour guide pointing out a few things such as some restaurants, President Obama’s childhood home, site of Jurassic Park filming. Then dropped us off at trailhead of Manoa Falls Trail at 1:30pm and said we would be picked up at 4pm. Not my idea of a tour. Would have been more convenient and far cheaper to take a taxi. Plus we were charged a $ 7 per person «park fee» but no where can I find any information on fees being charged for this trail.

This business truly is not deserving of even the one star. I am embarrassed to have purchased a
gift-​voucher from this (obviously struggling) company for a friend who was planning to visit Hawaii. She since has come and gone … after first making daily calls to «Hawaii Tour Sites,» to make a reservation. Initially, the greeting stated the caller wouldl receive a call back in 30 minutes. Now, almost a month later, she has yet to be given the courtesy of a return call. Finally, the company’s voice mail box was full, which I also experienced when trying to call on my friend’s behalf; i.e., for d-​a-​y-​s! What kind of business would allow such… Certainly NOT an reputable one! I even went to the company’s website and sent an email … and still no response three weeks later. Interestingly, they were listed on
as NOT giving refunds, but I was able to obtain one. Interestingly, someone actually answered the phone when the
customer service rep. called … using recent weather as an excuse. However, while tropical storms indeed are «now» an issue, the weather was fine when all of our attempts at contact were made. If this company remains in business, which I seriously doubt, you would be foolish to use them. There are far too many affordable options available to you/​guests on the island of Oahu!

My family and I did the rainforest hike that we purchased on living social. It’s about 3 hours total, including pick up and drop off. We called a few days before to check for availability and had no issues. Manu picked us up from our hotel around 7:35am with a van and gave us some history about the area and dropped us off by the hiking trail. The hike isn’t guided but there is only one trail that leads to a waterfall. It’s a beginners level hike. He was really nice and very knowledgeable. So nice that he picked mangos for us and handed them out after our walk/​hike was complete. I definitely recommend doing this hike with this company. I read really negative reviews but took a chance and I was not disappointed. It was a great experience.

WARNING!!! This is a scam. My friends and I was excited about taking this tour we purchased a living social. All they did was pick up up from parking our car and dropped us off at the rain forest and picked us up. Well we had our own car we could have driven ourselves to the forest. The park is FREE they only charge $ 5.00 for parking your vehicle. Whoever gave this business positive reviews is definitely from Mars!!!

This company is no good. Beware and do not use them. My tour was to the water falls. They left me and my wife stranded at the tour site. My wife and I had to find a way back. If they was looking for us or they wanted to know where we was at, they had our cell phone numbers. Never once did they bother to call.
The ad said it’s 1 through 4 o’clock. Keep in mind they do not pick you up until 1 o’clock. they ask for cash up front first. You do not get to the site until after 130. Then only give you up until 315. To get up that mountain takes approximately more than a half an hour and back down that long. If you get there five minutes later you are on your own they will not wait for you. Keep in mind the path going up to the mountain is very rough going and coming. I do not know how they expect you to do it within a certain time frame. This tour company basically wanted you to be finished within a hour and 45 minutes. You better off taking a taxi to get there and have them pick you up when you are ready. This company will charge you $ 20 or more per person. You can pay a cab one fee and have multiple people with you.
I do not know how they considered themselves a tour company, when all they do is just drop you off and pick you up. That’s something a taxi or a bus driver does. This tour company will tell you it’s a bus picking you up, when however it’s a private minivan picking you up. Somebody should question their license if they are allowed to run the tour company. Make sure you go with a reputable company. Always one that has a high rating. It’s important that everybody read the reviews what they saying about this company.

I booked the Rainforest, Waterfall & movie site tour through living social and confirmed the tour a few days before and gave them my info. I was told to be at the pickup at 12:45. At 1:05, I called and got a recording to leave a message. At 1:20, they called me without listeria my message and asked what I needed. Told them I’ve been waiting for the shuttle over ½ hr and he said he thinks it was cancelled, and would call me back. It’s now been another half hour and I’ve Hearn not guan d no one answers the phone. What a way to end the last day of my vacation.

We took the rainforest tour. The price was really affordable. The your guide was nice and friendly, he showered up on time and greeted us. He picked up the next couple and then the tour started. He pointed out different famous areas to eat on or way to the Maona Waterfall. He explained the history behind the park abs what it was used for (Lost, Jurassic park, hunger games, and Godzilla).
This one was not a guided tour, he dropped us off, explained some areas abs pivoted us on the direction of the waterfall.
One thing we noticed is that we were the only bus that was allowed to go up in the park, all the other buses dropped the riders at the bottom and they had to walk up. Exclusivity at its best.
He provided water and energy bars for the trek up, this was really thoughtful.
If you need fancy fancy, painted up van then this is not the company. But if you want to be in good company with an affordable price, this is the company to go with.
I made my reservations on Easter Sunday for a Tuesday pickup at 7:45 am. We paid when we got there. Although we paid cash, I did see a credit card swiper in the van.

Horrible service. I made a reservation for the rain forest tour. I was given no description of the van that would pick us up except that it was a 15 passenger van. Therefore I approached at least five different vans asking if they were Hawaii Tour Sites and each time receiving the same negative response. I had called the morning of the tour to confirm pick up but there no was answer, so I left message. No one called back. The staff at our hotel also called and received the same voice message. Called after waiting fifteen minutes and no answer. Waited for over 30 minutes before giving up. Really disappointing as we centered our day around this tour and by the time we realized the company was a no show it was too late to make alternative arrangements for the day.

My mom and I took a mini vacation to Hawaii last week.
It was a spur of the moment trip for just three short days. The one thing that my mother wanted to do was to see the volcanoes of Hawaii. At this point I had no idea where to even start. I started googling tours and came across this site. The tours seemed relatively cheap yet cool so the first thing I decided to do was call them up and see what they had to say. After they answered we booked up our tours and a month later we were there. The tour itself was pretty awesome! The scenery was breathtaking and our tour guide was quite helpful. I would recommend this tour to everyone! Especially for the price!

Manu was the best! He picked us up from our hotel right where the company said they would. Called 2 weeks before our trip and everything was squared away. Along the road to manoa falls Manu told us of local hot spots & even one of president Obamas favorite. Super knowledgable, would definitely recommend!

Funny how when you read all the other reviews about your so-​called business they all seem to say the same thing. Again, we were at the pickup location that you chose since you wouldn’t pick us up at our resort and you never showed. Then you told us you were in ANOTHER accident. Good luck staying in business. Mahalo!

Manu was absolutely incredible in making sure my birthday tour to waterfall went without a hitch! Friendly and knowledgable they know how to make you feel special! Highly recommend the waterfall and movie tour hike!!! They even hooked me up with another driver to get to see Pearl Harbor on a limited amount of time! Thanks Manu!

We went to Waikiki for a birthday celebration. Booked a few tours before arriving including with Hawaii Tours.
DO NOT Book with this company on Groupon or Amazon Local. They don’t pick you up or give you confirmations. The owner is VERY rude. Their address is not correct on their website. This is a scam to get your money because they don’t intend to pick you.
Take the all day trolley tour and then rent a car for a day to visit any sites you want to see for a longer time.

My experience was so INCREDIBLY AWFUL with Hawaiian Tour Sites!!! If I could give this company ZERO stars I would. I purchased an Amazon Local deal for two people to do the waterfall/​rain forest/​movie sites tour in October for our December trip to Hawaii. I emailed the address on the website several times and no one ever replied back. Finally on October 17^th I was able to reach someone on the phone. We made our reservation and I specifically asked for a confirmation number as I received one from every other tour I booked and I wanted it to confirm. I asked if I could have an email sent to me confirming the information as a receipt. I was told don’t worry you don’t need a confirmation number I have you all set.
We arrive in Hawaii 2 months later in December and it is now time for us to be picked up from our hotel. No one shows up and I am calling the number on the site and no one picks up. We see the address that is CLEARLY listed on Hawaii Tour Site’s website and notice it is right down the street from our hotel. We decide to walk over. Much to our dismay this address does not exist and no one we asked had even heard of them. The address is right in the heart of Waikiki by the way. Finally our phone is returned only to be told that we did not have a reservation that is why we weren’t picked up and secondly the office is «under construction». Why put down the incorrect address on your website?! Why not give out confirmation numbers to your paying guests as receipts not only for them but for yourself.
The man who I spoke to on the phone was EXTREMELY rude telling me I never contacted him as he is the owner and makes all of the reservations. He yelled at me and said if you had a reservation then I would have known about it. I scheduled 5 other tours while on Oahu and all of them went smoothly and not only emailed me confirmation numbers but called and sent a text the day before to confirm. He continued to tell me we could either A. drive out to the site for the tour (hello I am on vacation and do not have a car if I did I would not have to pay you my hard money to take me on a your) or B. we could do the following your but since it was longer we would have to pay an additional $ 20 per person. Why am I going to pay more money when you are disorganized and don’t know how to run a business. We came to an agreement and decided to take the 12:45 pm tour and were told we would be picked up from our Hotel Tour Lobby. Guess what??? No one ever showed up to get us and no one answered the phone. We even had out hotel front desk clerk call and try to get a hold of Hawaii Tour Sites. No answer no returned phone call. We called Amazon Local immediately and explained what happened and they promptly issues a refund. The money isn’t even the real upsetting part. Your website, Hawaii Tour Sites claims to show you Your website claims «Experience the Real Hawaii You Came to See!». Well guess what I saw my hotel tour lobby twice in the same day thanks to your lack of professionalism. On Hawaii Tour Sites you claim «Our Service is Second to None». No YOUR SERVICE DOES NOT EXIST.
When you are on vacation time is very precious. I do not enjoy having my time wasted and being flat out lied to when I am paying for a service. I have worked in the hospitality industry for TWELVE years and understand reasonable expectations of customer service. I have filed a complaint with the better business bureau and amazon local due to this company’s complete disregard of hospitality, professionalism and «Aloha». Do yourself a favor. Book with ANY other tour company. I had all positive experiences with every other company I dealt with in Waikiki and Honolulu.
And advice to the so called «business owner» I spoke to… start giving out confirmation numbers and contacting your guests ahead of time to eliminate any confusion or possible missed reservations. That is service that is second to none.
Mahalo

I must admit that we were a little concerned when a non-​descript van showed up to take us on our lava tour, but our guide showed up early and his welcoming smile and friendly demeanor immediately made us feel at ease and we were pleasantly surprised by how knowledgeable he was about Hawaii’s history and its geology. My degree is in geology and I thought it was really cool how he knew so much and definitely taught me even more than I had learned in college with regard to the volcanology of the islands. Before booking this tour, I had made plans to check out places like Lanai Lookout and Makapu’u Lookout and I’m glad I went with the tour because it’s just so much nicer to sit back and relax and see all of the desired destinations and then some that you didn’t even know existed!
If you can get past the fact that you’re not in some big logo-​ed up tour bus (a fact I appreciated in the end because we just looked like a normal group of friends checking out cool spots), I definitely recommend the green lava tour because you will learn a lot and see some of the most beautiful places on the island, all for a great price and with a great guide!

Not as advertised. At all. The claim was that we were going on a tour and hike to see filming locations for lost, jurassic park, and hawaii 5 – 0. We saw none of this. The only positive was the waterfall at the end of the hike. This place is by far the worst way to waste twenty bucks (per person) on the island of Oahu.

Very enjoyable waterfalls tour, absolutely beautiful .
Our tour guide was very friendly and educated in everything from local vegetation to historic Hawaiian traditions .
The hike is casual and not too intensive which was good since a few of us had been up quite late taking in the nightlife of Waikiki …
Complimentary water and snacks was greatly appreciated :)

Biggest scam ever. I bought a Groupon for a snorkeling tour as part of my honeymoon trip with my husband. We called and scheduled a reservation for 11:45am pick up for the Hanauma bay tour. We waited outside our hotel for 50 minutes and still, no one came by to pick us up. I called the company back 3 times and left voicemails. No one has returned my calls. The way they conduct business here is VERY unprofessional and I am currently contacting Groupon for a refund. If you want to pay, never see your money again, and deal with the flakiest of all «professionals», I highly recommend this tour.
FYI: Instead of going through this company… Go buy yourself some snorkeling gear for $ 7 at the ABC store and drive down to Hanauma bay to skip all of this drama. It’s cheaper and drama-​free. We did that in the end and had a blast!

This is the company who deal with Groupon because they can’t manage the business. They are untrustworthy business. In fact I made a reservation for a trip night before and I went the place to be picked up by their shuttle this morning. There were a couple who are waiting for their shuttle beside me that made me assure that I was waiting for the shuttle at the right location. They told me they found the deal on Groupon. I found a coupon deal on Hawaii guide book.
We were told to be there at 7:45am but we had been the location since 7:30am. We waited for the shuttle more than 1.5 hours, but the bus never came to pick us up. We called the company a numerous time, and left message to call back us but they never even bothered to call us. What a waist. Please don’t use this company. Groupon should be shamed to advertise this business.
Whoever posted the good review must done by their family friend. There is absolutely no way for the business to get 5 stars.
Please avoid this people.

We decided to do 2 of the tours offered in one day. We first went to the lava tunnels. Our tour guide, Manu, was very informative. He told us that he studied volcanology, and it showed. He knew a lot. He took us to a handful of spots and made them very personal. He even took us to some local spots off the beaten path that were well worth it. Every place we went, he was offering to take photos of us and knowing the best placement for them.
After doing the tunnel and volcanic beach area, we went to our second tour of the rainforest and waterfall. It was a nice hike through the rain forest. My pregnant wife was able to do it as well. It was well worth the heat when we made it to the waterfall at the end of the path, and was able to put my face in the fresh cool water.
I highly recommend Hawaii Tour Sites. Their prices are affordable, and their guides are informative and entertaining.