Longs Drugs

Worst store on the west coast. After my experience tonight I’ll make sure I never step foot in that store again. Management is terrible. I walk into the store there is only one register open. I walk up to one of the 5 people stocking to ask for patches which are locked up behind the counter. She tells me to let the cashier know. So I wait in line for 10 minutes get to the cashier and let her know I need patches. She calls the lady I talked to 10 minutes ago for help who then drags herself over to the register like im a bother and gets on the intercom to call for someone to open the patch case. SERIOUSLY!!! You couldn’t do that when I asked you! It isn’t that difficult! Then I stand near the patches for what felt like a century and Noone shows up. I left fuming and without patching. I officially hate this location.

Worse than most Longs drug stores, especially the pharmacy. I have switched to Pharmacare in Tamuras. Longs often runs out of shopping carts and they have long lines. The pharmacy staff really don’t seem to care. If they are out of a drug, they have consistently tried to dissuade me from requesting that they call some other pharmacy to see if they have it in stock. At the same time, they won’t tell you if they have something in stock over the phone directly to customers. So they expect customers to drive to each pharmacy, wait in line, be told that it is not in stock, and then drive to the next one. All because they don’t want to pick up the phone and check quantities somewhere else.
On a positive, they have pretty cheap alcohol and other items on sale.

This is by far the worst Longs on the Island. They did not get bags for two months after the ban on plastic bags, and since then they continually run out of paper bags and never have the plastic reusable bags, but always pushing the ones you have to purchase. I first complained to the store manager, to no avail. I then complained to CVS National and the store manger lied to them. I am now complaining here. Many of the people on the Waianae Coast have no choice in where they can shop. It is the poorest community on the island of Oahu and I am sick and tired of this abuse!
I was the first commercial broker to approach Walgreens at ICSC in 1992 to come to the islands. The store is also poorly stocked, there are so few retail locations on the Waianae Coast, they could feature much more. The store is also junky in appearance. They could use more square footage, there is plenty available at the Waianae Mall and have a Long’s Super Store! Think! They also now conveniently «forget» to give me stamps after I have paid for them.

A great place to get just about anything, snacks, medicine, car oil, make up, etc. not to mention they are now open 24 hours in Waianae ! So don’t forget to stop by and dont forget to bring your extra care card for discount, coupons and points!

I go to this Longs often as my boyfriend lives up the road. Not my favorite Longs Drugs BUT I needed to leave a review for the wonderful service Erin provided us. She was great in helping us find what we needed. She was the first person who asked if we needed help. Greated us with a smile and super personable (:

Ghetto for the following:
3 Long’s employees smoking 10 feet from the front entrance.
Long lines.
High prices.
Poor customer service.
Out dated.

Every time I have been to this Longs Drugs, their coupon center does not allow me to enter my phone number to print my coupons. I have misplaced my card & am able to enter my phone number at every other longs drugs but this one to get my coupons. It’s been months since the coupon center allowed me to enter my phone #. I have also told the cashiers on numerous occasions & I’m assuming it has not been escalated to management which is why the coupon center still gives me an error.

Went in to purchase flowers. Flowers in store were wilted & brown. Asked if we could get a reduced price. Manager without negotiations said no cause they get full refund. I can’t see why she couldn’t offer a reasonable discount, they’d get full profit still after our purchase. They purchase probably at cost. Very disappointed. I guess losing a customer is more important.

Convenient to pick up prescription, household items and holiday specials like the automatic coupons

This Longs is a good store.
Employees are nice and the I’m never in a line for over a minute. Everyone knows everyone at this store, so it’s nice to see the employees and customers conversating each time I go in there.
Things are usually on sale most of the time. I usually dont come here for groceries, but more of the toiletries and house necessities. I go to Tamuras for groceries: P

Prescription called in by doctors office this morning. It’s now 7:40 p.m., I’ve been waiting here about 45 minutes, and I was told that the pharmacist had to review the filled prescription. For antibiotics. CVS is great for corn chips, but their pharmacy business leaves lot to be desired.

Longs drugs is now CVS. Great location. Everything in stock. Workers are friendly and helpful. Found what I needed. It maybe busy at times but the lines moves. If not in stock ask for a rain check. Don’t forget to sign up for some discounts and deals. If you are not a member.

Very helpful people every time I’ve visited… Every time I’ve asked for help finding something, I was assisted with a smile & actually found what I was looking for… Yay!
Our cashier was Loreal. She was very nice & helpful…
I like that this store is open 24 hours a day…

After reading everyone’s negative reviews! I just had to write a good one, I just came home from The Longs/​CVS drug store, I was there around 11:45 p.m. and I just had to write a good review! I walked around for about 3 minutes looking for feminine products looking lost, since they rearranged the store around after they switched over to CVS. One of the female employee’s seen me looking around and mediately asked me if I needed help. Of course, I said yes and asked her where a product was & she directed me to where it was. I thanked her & went on shopping!
I then seen a product that I seen on one of the sale racks that was listed wrong & was a bit confused when the product went on sale because there was no sale sign besides the one in the back of it, that said now for $ 7.49 and on sale for $ 5.49. But there wasn’t one in the big clear stand! So I asked the same employee if that product was on sale, and she said no, its $ 9.99 and goes on sale the following day for $ 7.99!
So I brought it to her attention that on the rack behind the product that it is listed as «was $ 7.49 and now sale for $ 5.49! So then she asked me if I was done shopping, which I was & she told me that she was going to give me the product for the price that I seen for sale! To my surprise I was happy & asked if I can get 2 & she said yes! So I grabbed my 2 product & followed her to the cashier as she told the cashier to ring the 2 sale products as I seen the price at $ 5.49! I thought that was awesome of her and consider that excellent customer service!!! Thank you!
Sincerely your’s satisfied customer!

The pharmacy is the worst!!! Why does the staff that work behind the pharmacy not know basic customer service? I guess working in Waianae they figure who cares about customer service? Well they are totally wrong. A few weeks back I was lucky to get there when there was no line, but go figure no one bothered to help. I stood there for about 4 minutes before someone came to help. I also noticed the staff is inconsistent in how they work /​their procedures. Some staff ask for certain information (medical cards, scripts) while other staff will just look for it on the system and verify that way. They should also show a little professionalism and not let their boundaries down even if they know the customer. Be professional serve them and get on to the next, not help them and carry on a conversation while everyone is waiting. And when they do help the interaction is pretty poor. I try to avoid this pharmacy at all costs if I can.
Longs in general is okay, just the pharmacy sucks!

This Longs is located in my community. Although, some of the pharmacy staff could use a few lessons in consistent, friendly customer service, my overall experience has been great since the store was remodeled. No business can guarantee 100% perfection… we are dealing with people. The store is well stocked, clean and well organized. The cashiers remember their customers by name which is always a good thing. Their weekly sales, at times, out beat the local supermarkets down the road which are known to be money saving locations in comparison to other food stores on the island. Longs Wai’anae employs many people within our community which is a great thing! Gotta love the old motto, «Make Longs a part of you day!» Gotta get ready to head out. Longs’ new weekly sales begin today! :) Aloha!

Love this Longs

Specifically this is addressing their Pharmacy Department. And let me just start off sweetly…
I’VE NEVER FELT SO DISRESPECTED.
Yes. This is honestly the first time I’m writing on Unilocal regarding terrible customer service. I usually don’t bother, since I believe that terrible service is not worth writing about. But in this case, I can’t help but feel compelled to write of this horrible experience.
(This happened only a little while ago, about 40 minutes)
This evening, my mom and I were on our way home from work, but we stopped for medicine on the way. When we first approached the counter, we were given short stares before being told ‘you can have the next one’. Strange, we were the only customers present. Anyways, a young girl clerk then came up to help us, but this is where it starts.
No «May I help you?» or even a simple «Hello» just a stare… it got worse.
After my Mom went through a list of all the medicine we needed (most for my grandmother), the girl only said «Name?» «Birthday?» It’s like she couldn’t be bothered speaking in complete sentences, and she spoke and stared at us like we were a complete nuisance to her.
When she finally did retrieve the medicine, she dumped the bottles on the counter and watched as one rolled over the ledge onto the floor. It’s one thing to be clumsy, but the way she handled the bottles was purely disrespectful. She might as well just thrown them at us.
All in all it was the tone, and her conduct. She seemed (dare I say it?) annoyed at our presence. Snappy and definitely in a hurry to get us out of her sight.
…You’d think it ends here, but it could only get WORSE.
So, my Mom noticed a mix up with the medicine, and we had to return to the counter to get additional help. We were helped by a different girl this time, but the first girl that assisted us was with another customer right next to us. (May I add that the second girl was slightly rude as well?)
And here’s the kicker…
It was like a 180 degree turn! The next customer was being spoken to in an understanding voice and was even asked «Is there anything else we can help you with today?» No stares, no snaps. WHAT??? What is the meaning of this?! I felt so offended for my Mom who was spoken to rudely and ignored.
What made us different from the second customer?! We were helped minutes apart! I never felt so angry for such horrible service!
I will go out of my way to point out that sometimes its not what you say… It’s WHAT YOU DO AND HOW YOU SAY IT.
Let’s go Kapolei or something instead… just not this Longs…

It seems like a standard Longs to me. I was just happy it hadn’t been overtaken by CVS like these stores have in California.
The prices here are waaaaaaaay better than similar stores at and near the resort where we were staying, judging from the chocolate covered macadamia nuts.

1 star based on the pharmacy only.
WORST. SERVICE. EVER.
I waited on the drop off side for at least 10 minutes before someone bothered to help me. I even had an employee look at me and then go back to what she was doing. So I pretty much had to yell to get her attention again. And again she made me wait. She didn’t even bother telling one of the five other people working to help me.
I swear since they renovated the service became HORRIBLE.
I will go out of my way and drive the extra 10 miles to get my pills at TARGET where I am never ignored and never left waiting.
PLUS…my pills are about $ 15 cheaper at TARGET then Longs. Why? I don’t know…