Four Seasons Cleaners & Laundry

I had a pair of expensive jeans tailored here. I had measured them twice at home and marked the inseam length desired with a safety pin.
I received the jeans back and they’re 1 inch shorter than my original mark.

I have been using Four Seasons for the past 3 years for all my drycleaning and fluff and fold services. Pros: great days and hours, fast service (usually), good location with their own parking lot Cons: pricey, the girls that work there aren’t exactly the best at customer service (unless the owners are around) and there have been several times that I’ve come to pick up my clothes only to learn that they weren’t ready (even though it was a day later than when they were supposed to be ready). Do I trust them to get my clothes cleaned? Yes. I’ve never had a an issue with items coming back unclean or damaged — so that’s definitely a plus. But there is definitely room for improvdemtn.

Absolutely the worst fluff and fold service I have ever experienced. I’ve even had my laundry done in small countries and never did they ruin my clothes like this place. Aside from leaving my clothes lifeless and my darks and colors completely faded, they managed to shrink my t shirts and other items that were not to be placed in high heat and left my whites still dirty. I live in the area and decided to give them a shot for the first time, I am so disappointed at how careless they were with my clothes. Even folding them seemed to have been done in a very careless matter. I will never return to this cleaners nor do I recommend them to anyone.

Hands down, best quality dry cleaners. Ive been taking laundry here for 23 years, not one complaint. They have some of the best stain-​removers, drycleaners, tailors, and pressers in the biz.

Don’t go here. Simple.
I went there and the lady asked if she could use my middle name because my name was too similar to someone else’s. Fine that’s okay. So I leave my dry cleaning and come back two days later…
When I get back the woman behind the counter tells me after poking around the back for a while «it’s not ready come back tomorrow».
I went back the next day and a new woman is on counter. She does the same poking around the back before telling me that the shirt is misplaced and can I come back Monday.
So it’s obviously frustrating that I have to keep coming back to have the same redundant conversation.
I come back Monday afternoon and the same woman who previously served me sees me and hides. She literally made eye contact then ran out the back. Another lady serves me and within a minute she tells me the shirt is lost.
«I knew it you have lost my shirt and you’ve taken a week to confirm this for me» — in front of the customers waiting. I asked what they proposed to do. She told me they would reimburse me for the shirt but I got some half assed flakey response about her boss may call me to confirm. I looked at her in the eyes and said «if she doesn’t contact me I will be back every day until this is resolved».
Fair enough it can happen but they’ve stuffed me around and are continuing to do so. That’s the part that’s not okay.
Just don’t go here … Ever

Okay. For years they did an okay job. But then they screwed up my clothes a few times. Over several years, but they did. On a couple of occasions they refused to redo a horrible job they’ve done citing it was my fault or material’s fault or the manufacturer’s of material fault… My salvatore ferragamo
shirt ripped in half basically after their one spot remover cleaning. I don’t know what chemicals they put on the poor shirt, but it became so fragile and feeble that it just ripped when I moved my hand the next day after I got my shirt back (and it was only 1.5 years old, really well made, Italian, loose fit etc.) Arghh. And — they are super expensive… Looking for a REALLY reliable dry cleaners in the area. Oh, I might still bring them say rugs or pillow cases or something that I am not worried to lose or ruin…

So disappointed. As an actor, I’ve been a good customer for many years with Nancy. Never had any problem. Always teated with a smile from Nancy. One of my Prada shirts was ruined. I brought it up to one of the clerks and another came up and started to try an argue about. She said it hadn’t been touched. There were red stains on it that weren’t there before. It had been pressed and the collar cleaned but she insisted they hadn’t touched it.
Instead of arguing with this combative older woman, I just took my clothes and left. I will let everyone know at Paramount Pictures how awful I was treated.
They also charged me $ 20.00 to sew a hole in my jeans and $ 7.00 for dry cleaning. The jeans are worth less then what charged for repair and cleaning .\
You’re taking your chances bringing cleaning there.

I have to drive 30 minutes out of my way to come here but for all my high-​end clothes, there is no other cleaner I trust in L.A. I’ve been bringing my rare and delicate Comme des Garcons and Ann Demeuleemester pieces here for almost 10 years and my clothes always come back looking like new. Never have had a problem. Sure, it may cost more but you get what you pay for. I love this place and don’t understand all the low ratings.

They do very good work. I’ve been impressed both times I’ve been there. However, they are pricy, and that will prevent me from being a regular customer even though I’m within walking distance.
I’d go there in a pinch. but I think $ 18 to press 4 shirts is a little excessive. I’ve gotten more items done for less elsewhere. That’s a little much. I brought some pants in for dry cleaning before that and although I don’t remember exactly what they charged now, I do remember being surprised how expensive it was.
The counter lady is a little gruff but not unfriendly.
As I said, good work, too pricy.

I knew I was taking a chance by bringing my vintage wedding gown in to be dry cleaned, but I did it anyway on a recommendation for Four Seasons…
And you know what? I knew that something was not quite right when the woman helping me casually asked to be paid before she handed over my dress.
I was already not pleased that the lipstick marks I’d asked to be spot cleaned were still there when I had come to pick it up the day before (the gal hadn’t marked them with red indicators, but assured me they’d go over the dress carefully so there was no need).
I was not pleased that when I came back for it when they told me to — hours before my reception — and was asked to wait another fifteen minutes.
I was very upset when I got it to the reception and realized why I was asked to pay up front — both shoulders were torn open, the red-​foam of the coat hanger clearly poking through and a button cover was missing.
My question for Four Seasons is: would a comping of your terrible, inadequate services and an apology for the up-s***-creek position you put me in have been so hard, or is guaranteeing yet another awful Unilocal review really worth the measly forty bucks you chose to sneakily get out of me?*

Amazing service! Nancy is one in a million — remembers everyone’s name and individual needs. Been coming here for years and they never disappoint.

I was shocked to see low star reviews for this place. I have been using Four Seasons pretty regularly for the past decade. When I first moved to LA, I met a lot of people in the entertainment industry who told me that this was the ONLY dry cleaner they would use, despite living miles away. They have a super loyal clientele and it’s well deserved.
That being said, yes, compared to other drycleaners, they might be a little pricey — but as with most things in life, you get what you pay for. Back when I was poorer, I tried taking the exact same items to lower cost dry cleaners in the area but never got the same result. They make your whites brighter, and keep your blacks black. The staff is fast, professional, and Nancy and Mike are great people. I take my tailoring here, my fluff & fold, and my drycleaning on a weekly basis and have never been disappointed. If you actually care about your clothes, it’s worth every penny.

Nancy really knows her business and the art and professionalism of dry cleaners. I have a tailoring and alterations store Lubas Tailoring and Four Seasons cleaners have saved us for years. We’ve sent so many clients to Nancy also with only good reviews to follow. We are a tailoring store that work with off the runway couture gowns for our celebrity clients and do a lot of work with off the floor sample alterations that both have dirt off the floors and spots and so on and Nancy and her team have cleaned our gowns for our clients repetitively to perfection. Definitely recomended from
.

I agree with larry that its quite amazing different people can have so many interesting experience here. I mean what can you say, they provide great service in this crazy a$$ neighborhood with demanding people that try to penny pinch all the time. The parking lot is behind the building so size shouldn’t matter because they have PARKING for crying out loud. It beats parking on the street where those mofo’s parking patrol are on high alert ²⁴⁄₇ eating their doughnuts. But honestly this cleaners caters to the high and low end. If you have problems just go straight to Nancy and she’ll take care of you. Don’t be judge mental and ask employees for help when they can’t make the final decision. Go ask the owners to figure out the solution instead going behind the computer talking smack like little weasels!

Have been a customer for decades, but no longer. They have become very over priced and care more about their celebrity clients. Management has taken a turn and it is the wrong way. Family owned with troubles. The items when cleaned have turned out poorly. Pressed incorrectly, not consistent and seem to miss place items on a regular basis. Must say got tired of the prices changing on a daily basis and it was always in their favor when mistakes were made, as it was always the fault of the customer. Shame that all good things do come to an end.

I took in 6 pieces to be dry cleaned, most were lightweight cotton shirts and 1 jacket. This cost $ 78 dollars. I think this is a complete ripoff, do not go!!! I have never paid this much even at the most upscale cleaners for the items I brought in. I had high hopes because I just moved near by, I will gladly drive back to hollywood for a more cost effective service.

It’s frequently amazing to me how different people can seemingly have such wildly opposite experiences with a business. Here’s mine –
I have been using these folks exclusively since 1982, when I moved into the neighborhood. One shirt went missing in those 29 years, and they paid for it with apologizes. Nothing has ever come back damaged. Repairs/​alterations have always been as discussed and expected. Nancy, the owner, and her staff, have always been as nice as can be. Good Chinese cookies at New Years.
Parking is a little tight, but at least they have parking in this crazy neighborhood. Good people and a good place — at least for me!

I ended up here because they were the only dry cleaner out of a dozen or so in the area who were open on a late saturday afternoon. I dropped off 3 shirts and a pair of pants and a week later when I picked it up was shocked by a bill for $ 27. Seriously? At that rate I’ll just buy new clothes.

My mother has been a loyal Four Seasons customer for years and years — despite a few instances of missing items — because they do such a good job with the actual cleaning portion of the service they provide (truly 5-​star material). But this is a one-​star review, so moving on…
Almost two months ago, my husband and I decided that our regular cleaner wasn’t doing a tip-​top job on some of his shirts, so we decided to give Four Seasons a try. I handed over our gargantuan load of dry clean/​launder items that had accumulated over the past two or three months and felt they were in good hands.
Well, what actually *did* come back with my order came back looking great. But HALF of my husband’s shirts were missing. Luckily, we figured that out as soon as I brought the order home, and were able to get them all back later the next day without any problems.
However, only yesterday did I realize that my favorite (and one of only 2) gowns for work is missing. I distinctly remember that I brought it with my mega-​load to Four Seasons to get cleaned at the end of the concert season, and must have forgotten it in the confusion over my husband’s missing shirts. I just called, and 10 minutes later, they claim to have found it — I hope the dress in question is actually mine, and not someone ELSE’S missing black silk/​satin sleeveless gown! We’re talking an $ 800 dress here… ($ 99 at Loehmann’s, but still — in principle, this is NOT ok! With something that is obviously that special, you’d think a separate customer tag would be placed on it, precisely to prevent losing it or mistakenly giving it to someone else!)
I was treated reasonably well throughout these missing-​item debacles (although for that I credit my mom’s loyal customer-​ship — I mentioned her before dealing with both fiascos), and it looks like 100% of my missing items will end up back in my possession… but all this for ONE load of dry cleaning?! Not to mention that it is twice the cost of my regular place! It’s just too much. I certainly don’t have the time or energy to deal with this nonsense. Sure, it’s probably my responsibility to check for all the items when I’m picking them up, but is it too much to ask to be able to just whizz in and pick up your order without having to worry too much about it? or without having to keep some long, detailed list in your wallet for days, just in case they lose something? Back to my regular cleaners I go.

Damn, I’ve gotta rant here…
Dropped a large load of «fluff and fold» laundry along with $ 200 in alterations and some dry cleaning. Picked it all up a few days later, and returned home only to find that half of my stuff was missing, and I had some other guy’s shirts and towels instead.
I returned the clothing that wasn’t mine, gave them a list of the stuff I was missing, and got a call later that day saying they had found my stuff, but that they were «certain» I was holding in my possession additional items of someone else’s, and they wouldn’t return anything until this guy’s missing clothing was found. I couldn’t believe they were accusing me of trying to steal some dude’s underwear!
Long story short, after writing a letter and threatening to call the WeHo sheriff and my lawyer, the manager finally released my clothes– a full week later!
A very miserable experience indeed.