City Express Cleaners & Laundry

Thanks for the great job as always, and thanks for resewing my buttons for free!
Will be back again soon :)

Competent and dependable.

If you like your shirts shrunk take them here. I have custom shirts from Hong Kong that this place shrunk. I’m 6’7″ and royally upset. Have been going to a great place in Santa Monica for years. What is convenient is never that good. Poor service really disappointed

timely, professional and courteous. i’ve been taking my clothes here for many years and haven’t had a single problem with my customer experience.
definitely the best cleaners in west hollywood

My apartment flooded with sewage water (yes, sewage), 24 hours before I was supposed to take off on a flight across the country to NYC. I had my luggage on the floor, so my clothes were definitely damp from the waste water and most of them were my winter essentials. I couldn’t use my buildings washer machine, because that was the cause of the flood and hadn’t been fixed. By the time I got to it, I had less than 7 hours to find a professional cleaner to do my laundry and have it cleaned and dry. These guys stepped up to the plate and totally rescued me. I can’t begin to describe how much of a life saver they were. My clothes came back in perfect condition and super clean. Thank you, thank you, thank you City Express!!!

I cannot believe I have come to the biggest disappointment in my life with these guys! Took my not so cheap chiffon shirt with small rivets on the upper front to clean only the stain on the bottom. They marked it with red tape what exactly needs to be done. Three days later I came back and the guy brought me completely ruined shirt with melted glue from the rivets all over the shirt! I was in shock, I couldn’t speak. The guy said he’s sorry but that’s what happened. How come this never happened at other cleaners ?!! He thought I used the dry cleaning for the first time and tried explaining me the process that was the only way to do it! Not true! Never had an issue before and i’m slapping myself now for choosing them out of laziness to go further to my old cleaner. They offered a refund of $ 9 and I left the shirt to them cause I just couldn’t look at it.

Service is always friendly, the turnaround time for picking up clothes is fast, clothing comes out clean and looking new, all at very fair prices. I have also had several pairs of pants altered there with great results. This is the best drycleaning/​tailoring shop I have found in 20 years of living in LA.

Sam and the team did a great job for me in a fix! Reasonably priced with excellent service! I came off of the plane on an early afternoon needing a ton of things pressed and ready to go by the next morning, these guys were on point! I needed a pair of Armani slacks hemmed, they did it in less than a day and the pants turned out great! I’ll definitely use these guys again!

I have been coming here for 5 years and recently I have been noticing that all of my stuff has been coming back dirty and with stains. If it was just one item I would understand but today I picked up 5 items, one was a shirt that wasn’t even pressed properly and the other 4 all has stains and dirt on them. One was just pieces of food so obviously it wasn’t even cleaned. When I pointed this out to the owner he was very rude to me and instead of apologizing he was blaming it on how I brought the clothes in. They must have switched workers or something because it used to be so good. So I pretty much paid money for unclean clothes and now I have to find another dry cleaners to take the same items to because I will not be wearing dirty clothes. So they win this time but I Will NEVER come back. I guess that is how they treat their loyal customers. To me attitude and integrity is everything and today I was shown negative energy and a very BAD attitude and customer service!

There are not many dry cleaners in WeHo area, I was making my decision between this one and the «Village» one. Some of the reviews said that Village is very expensive, so I’ve decided to try this one. The location is good, no problem with the parking and I’m happy with the final result. But what I’m not happy with is the cost (I’ve checked the prices of Village cleaners and it’s actually cheaper, so I’m trying that one next time) and the speed. I left my thing there on Tuesday morning and was told that they’d be ready only on Friday after 5, that’s 3,5 days. Kinda too long for the prices like that. There was also a 20% off coupon on order over 30 $ from Unilocal,which was very useful and made the price much better (still too much, but at least bearable). The owner was not eager to tell about it or help me using it, even though my phone was in my hands and he could’ve probably figured out how I found that place. I’ve read that he’s actually a nice guy and makes discounts for many people. Didn’t happen to me, but maybe it was a bad day or whatever. Anyhow 4 stars for being pricey and taking too long.

I’ve been going to Sam since ’96. After disasters at other dry cleaners, and in spite of the fact that I’ve lived overseas for the last 7 years, I always save my cleaning, especially suits, for him to do the next time I return to L.A. Alterations and special requests are always performed exquisitely. I trust them implicitly.

This is the absolute best tailor and cleaner in all of SoCal… period! I regularly bring in expensive dresses and clothing with very delicate materials and complicated construction and EVERY SINGLE TIME the items come back to me even better than when I brought them in!
The vision and talent that Al has is unmatched and something I have never come across… saying that he is a genius is an understatement for the amazing work that he does. Sam and Al are kind and welcoming and I genuinely feel like they care about me and my items which is a great feeling.
I am truly grateful to have found City Express Cleaners!!!

Friendly people, great turnaround time. Had some dry cleaning and some alterations done here. It was fine.

This place is great and we’ve used them for years. Sam and Al never give me a hard time about a quick turn around on items I need back sooner than the usual return date, and are always friendly and accurate. I always find parking right out front too! I especially recommend this place because I know I can trust them with my delicate or expensive items… these guys know what they’re doing. Only 4 stars because they aren’t always cost effective, but you get what you pay for!

I have been a customer of Sam’s (the owner) for about 3 years now. When I moved here from the Valley I tried several other cleaners in the area and was shocked by their high prices! Finally, I found Sam! The prices are very reasonable and customer service is great. Sam and his wife are such a pleasure to deal with. I really like the alteration service as well. Had several dresses re-​done, not just hemmed, but made a size smaller, added straps, and so on. Very good service at an affordable price. Can’t beat it. Glad I found them.

Had a great experience both times I’ve come here. Friendly, fast, good clean and starch on my shirts, good price, cant complain!

Fast, professional, great value, and get both wine spots and pet hair out better than any other cleaners in the neighborhood :)

My favorite place to come for cleaning and alterations too
Just great. everything always ready when promised

Just moved to West Hollywood and needed a new dry cleaner. Looked on Unilocal and found this place and the reviews didn’t lie. Great customer service. I brought in two suits to dry clean and several shirts to launder and the price was very reasonable. I mentioned that on Saturday that I needed them by Monday for a court appearance and they said no problem even though I had given them a bunch of items.
Overall a great spot and great hours. The owners are very friendly and they tried repeatedly to get out a tough stain with great success. Will be my new dry cleaning spot in West Hollywood.

A decent job overall, but they failed to get a couple of stains (which I reviewed at drop-​off with the counter guy) out of one of my dresses. There was no warning at drop-​off that they might not be able to remove the stains, no disclaimer at pickup that they hadn’t been able to, and of course no discount for not having been able to.
I don’t think personally think it’s acceptable to charge the quoted price when they didn’t deliver the quoted work.
All our other items (six total) were cleaned acceptably and on time.