Autosmart Mobile Detail

I found this place through a groupon, otherwise I would have never stumbled upon them. First, it took a very long time to schedule. My calls always went to voice mail. Finally I was able to make human contact and schedule an appointment but when I needed to reschedule a few days later the number was disconnected and the number provided was for a fax! 2 days later a technician called me to see if he could come out 2 hours earlier than scheduled. Annoyed and frustrated I rushed home to meet the guys and see them off with a healthy tip. All in all the detail was mediocre at best. The technicians cleaned their vacuum canister in my driveway and left it for me to pick up. It was so hard to get a hold of anyone in the office I’m not going to call in and complain. So here I am venting it out to my fellow Unilocalers, beware!

The guys are nice but I wasn’t at all excited about their work. A crew of 2 shows up and I expect the full package to take a couple hours. They called me out in 45 minutes saying they were done and wanted me to check it out. Windows were smudged and had something around the edges from cleaning the interior. The exterior did not look much better than when they started. As we walked around the vehicle together both of us were seeing all kinds of areas that he needed to redo. The exterior plastics were partially covered in some oily substance making it have two different shades and looked awful. The next day there were stains running down the side of the bed from where they «oiled» the plastic that lines the top. It was all the way around the sides and tailgate. I called them and they came back out and re-​did it which is the only reason they got 2 stars from me instead of 1.

This is an overdue review. I had my car detailed by them almost a year ago. They did so much damage to the exterior of my car, its going to cost thousands of dollars to fix. They buffed little patches off paint of my car at several spots. I have uploaded pictures of their damage to the picture gallery. There is also severe swirl marks all over my car. They refuse to correct their admitted mistake properly. I am finally getting the ball rolling in suing them. Whatever you do, do not deal with them. They shouldn’t even be in business.
Also I purchased a Unilocal deal and they refused to honor because they said it was for a certain package only even though the voucher did not say anything of that sort. They did a classic bait and switch. Thieves!

AVOID THIS BUSINESS! 20 min before my scheduled appointment the detailer called to tell me he would be 15 minutes late. Two (2) hrs later (!!) I called to ask where he was. He said he was just leaving and would be at my house in 20 min. An Hour and a Half later I called him back and got his voicemail. I called the company to reschedule for another day (detailer was 3.5 hrs late at this point) and asked to speak to a supervisor. I was told none were available but they would call me back. Two days later and still no call from supervisor.

They have amazingly awful service. I had to reschedule 4 times and to this day have yet to have my car service. As you can see from all the other comments you can’t contact anyone and no one contacts you. If you have groupon or other request a refund or credit. Don not bother with them it’s not worth the frustration. Can I rate them at a –1 star?

Would give less than 1 star if I could. Worse than the $ 20 car wash and I paid $ 79 for groupon voucher, plus $ 50 for extra to have carpets shampooed, and $ 30 extra for leather conditioning. Firstly, a boot mark was left on the carpet (so that area by side of seat not cleaned). Second, the windows were smudged. Third, my leather was in same shape (dirt on doors still there and could easily come off with a wipe) and dirt on dashboard still there. Fourth, tar spatter still on my bumper. Fifth, they took cash for the extras, and I suspect pocketed the money rather than report the service to the owner. Truly lousy and I wish I had seen Unilocal reviews ahead of time. Detailing is supposed to leave your car like new. This was a big disappointment. Oh yeah, and they don’t pick up their phone or return messages left. Ok, one plus was that they were right on time.

REALLY bad-​had prepaid voucher from GROUPON and when they came out they
came out and all they do is try to get you to spend more money– I thought a detail should already include «polishing» DO NOT USE THEM!!!

It would have been a decent carwash if I had paid $ 23.95 at the local hand carwash down the street. It’s insane to think that they charge $ 185 for the service that I received; they didn’t even vacuum the trunk! The workers were sketchy, so my husband and I decided not to press the issue and could only take solace in the fact that we got a discount through Groupon.

By clicking the Rating Details link next to this vendor’s name. You get quite the story. Since opening their doors there customer service has sky-​rocketed in reverse. It could be, that if you’re fortunate enough to actually get them to your location, that they will do great work. Getting them there seems to be the rub! I’ve been trying for 2 months to use my «good deal». They cancelled on me once for «mechanical difficulties and promised to reschedule me. On the day of appointment number two I decide to confirm with them and find that they never rescheduled my appointment from before. Trying to get a supervisor on the phone is just as difficult. Lesson learned? Unilocal before you buy these «good deals»!

Wouldn’t do the job at advertised price. I purchased through Groupon a $ 79 detailing. When I called Autosmart to schedule the job, they said I must agree in advance to a 15%-to-20% tip to the detailer. If I didn’t agree, they wouldn’t schedule the job. For reasons obvious to any reader, I wasn’t going to agree on any tip before the job was done, and, more importantly, their Groupon ad didn’t say «$ 79 plus 15% t0 20% tip.» I phoned Autosmart, their robovoice said to leave a message to cancel a coupon/​job. I did, several weeks ago. I also notified Groupon. I heard nothing from Autosmart, and received two automatic emails from Groupon saying they’re so busy they can’t honor their usual 24-​hour reply. That was about a week ago. I paid $ 79 several months ago. No refund yet from Autosmart or Groupon. UPDATE: Groupon refunded the cost.

Tony did a fantastic job on our car that needed tlc. All the road tar gone and the clay treatment made the paint smooth like the day we bought her. Thanks so much.

I purchased a voucher on Tippr for an auto detail. In mid January, I scheduled an appointment in for March 6. I had the appointment for 2 months. I get a call from them today saying that they don’t serve Orange County. Ummm… I wouldn’t have purchased the voucher if they didn’t serve my area. Sure enough, I check the original deal page with says «Autosmart serves all of San Diego and as far north as Orange County.» False advertising to get me to by a voucher and pure incompetence for booking an appointment in a area they don’t serve and not telling me until the day of.

Sooooo far. I purchased a Groupon and when I waited a few months to use it, the number was disconnected that was on the Groupon. I searched Unilocal and found other unhappy people so I googled the business and found they have a new phone number. I notified Groupon that they might want to change the old number on the Groupon’s to the new 800−219−7021 but they haven’t yet. I called the new number, scheduled an appt and am hoping for the best. One thing though that I did not appreciate is after we purchased the Groupon, Autosmart told me that they have a new «rule/​policy» that if you don’t answer your phone when they call to tell you they are on your way to your appointment, then they will not come. I am holding my breath. Lastly though, any problems with Groupon, and they will refund your money if you are not happy with the service. Good luck!

Pre-​paid for a detail service. First appt was cancelled back in Oct. 2011. They were to call and re-schedule.never called. I tried to call, recieved an answer and he said he would call me back… never called. Number is now out-​of-​service. Hope to get a refund on my coupon.

These guys are awesome and super friendly… and of course, my car looked brand new when they were finished.

very good service. I got an extra package and my car sparkles! I will use them again.

I’m very impressed with Autosmart. I’d tried mobile detailing once before and was disappointed in the quality of the work. Autosmart was excellent, though. The guys who detailed my car were professional and very, very nice. They left my car absolutely pristine, and the pricing was very reasonable. I’ll definitely use them again.