Yaku Eco Automobile Spa

Horrible service. Purchased through Groupon. Took 4 calls to get a response. Failed to show at appointed time. Had to call twice to cancel.
Beware!

The owner of this company is a spineless loser. One of his incompetent employees drove my car off the end of the driveway and caused $ 1,200 in damage to the suspension of my brand new car. The owner showed up and was apologetic and promised to pay for anything. I took the car in and had it fixed. When I contacted him about the bill he had no insurance and tried to talk me into committing insurance fraud by lying to my own insurance company about what had happened. He then told me he didn’t have the money to pay me but would pay me in monthly installments. Obviously, I didn’t have to do this, but I agreed because I didn’t want to sue this worthless idiot. Every month I had to call 5 times to get him to pay and then he didn’t have the $ 200 he agreed to pay me and always wanted to give me $ 100. After paying back about $ 500 of the $ 1200 he owed me, he stopped responding to calls, texts and emails. I hope no one utilizes the services of this dishonest scumbag.

Good work — but VERY FLAKY
Bought a Groupon in December 2013. Read the reviews about them not coming to North County. I called and asked if they would come for three cars. They said yes they would do it for three cars. I set up to have monthly service. Over the year there were all sorts of excuses why they were late.
In January 2014 they stopped showing up — no call — no e-​mail — no explanation. So I called them — their excuse — they van broke down and someone was supposed to call me. We set up to start again in February. Well big surprise — no one showed up or called.
So — if you have the time and patience — they do good work when they show up. It is getting them to show up (and on time) that is hard.

WARNING!!! NO GROUPON DEAL MAKES YAKU WORTH IT.
DON’T IGNORE THE 1 STAR REVIEWS!!! They are all accurate. Atrocious customer
service and response. The «5 star reviews» are dubious.
This company is one of the most unprofessional I’ve ever dealt with.
Unresponsive, consistently late, unapologetic, argumentative. They will waste your time and money. You have been warned.

The worst customer service ever! Unresponsive to phone calls, the when reached they want an email to which they take weeks to respond to. But to really put this in perspective, today I had an appointment and they never showed up or called. When I called them the guy said the guy for my area had called in sick. As I tried to talk to the guy on the phone he hung up on me. I will seek the Groupon refund… But beware, tis business is overwhelmed and is not prepared to handle business generated by Groupon or anyone else. I can’t comment on their quality because THEY NEVER SHOWED UP! Wish Unilocal would allow negative stars… I would give them a –5.
Bottom line… They suck.

I feel like I’m just reiterating what the few reviews below me say.
Took 3 weeks to book an appointment. Showed up an hour late. Determined my car was «too dirty» to honor the groupon voucher. Told me it would take two guys 6 hours to clean it. Said to get groupon to refund the voucher. Left.
2 guys, 6 hours? really? Its a car, not a house…
Don’t bother with these guys.

Never got the chance to have the car service done, it took four attempts to reach them, never got a call back or an email reply. Today I reach someone with a thick accent who ask my name, when did I send the email and they would get back to me by email. When I asked can’t I make an appointment now he got rude, telling me not to yell, I wasn’t yelling, to clam down, I was excited or aggressive. Asked Groupon to cancel the certificate and give me full refund.

THIS IS A BAIT AND SWITCH!
I made the mistake of reading Unilocal reviews after I had already bought the Groupon.
The Groupon advertises that it is an auto detailing package for $ 65 ($ 150 value). When the guy showed up, he reiterated several times that it is a $ 65 package, not a $ 150 package. He said that several times, and specifically acknowledged that the Groupon says it is a 150 dollar value, but stated that it is actually a 65 dollar package.
He said they would not get the dog hair out and that they would not remove stains (even normal water stains) from the interior unless we paid $ 40 extra. The wax does NOT mean they hand wax your car, they just spray it and there was still plenty of marks on my car (bug and tar removal not so much).
Oh, and by the way, they use YOUR water and electricity. They need a faucet to hook up to and an outlet from your house.
Bottom line: the car would be cleaner if I had spent an hour cleaning it myself.
DO NOT buy this Groupon, it is misleading. You will get a better detail for much cheaper at a regular car wash place.
Update: Apparently they wrote the good reviews themselves as a five-​star review popped up as soon as I submitted this one.
Also, they called me the day after I submitted the review. Yaku seems to care about their reputation online, but doesn’t care about customer satisfaction. Instead of apologizing or asking how they could fix the problem, they went off on a rant about how the service they provided was what the Groupon says they would do and that if I didn’t think it was good enough then I should have gotten the better package.
When I told the guy that there was loose dog hair and dirt on the plastic parts of the car, showing they didn’t even wipe it down or do a basic cleaning of the area, that the car isn’t any cleaner than it would be if I just vacuumed it myself, and that it is not a 65 dollar service that I paid for but a 150 dollar service that I paid 65 dollars for, he told me that he is going to talk to his lawyer and sue me.
You can’t make this stuff up!

Horrible!!! Got a Living Social deal for a Gold Detail. They show up 20 minutes late, then tell me my car is too dirty to detail but if I’d like it will be an extra $ 45 for the carpet and $ 50 for the leather so $ 95 more to touch it or else they are leaving and not honoring the LS deal?
Are you kidding me???
I set time out of my day for this, planned on getting the car appraised and turned in to Car Max in the afternoon and now my day is shot.
They are croocked and try to upsell you. I was able to make my hair apt. and my stylist was having her car detailed so Alfonso detailed my car for $ 40 plus a nice tip after to save the day!!!

Really this company removes poor reviews watch out, review the policies of Living Social and Groupon.
I paid for a Silver package, made an appointment, never got the cleaning, was told by the owner he would make sure I was credited my money, (Which never happened) and was told I was a poor customer who did not treat service professional well.
I am a dental hygienist, who sees 8 clients a day, I wish the owner would have handled this differently but did not. That is why I say buyer beware.

Repeated delays and excuses on setting up date for detailing. Contracted thru Living social. What a mistake. Avoid these jerks at all costs

They did an okay job. I couldn’t complain much because I paid $ 65 off groupon but I did notice a few things that should have came off in a detail job. I usually go to another guy but decided to see what this company had to offer and compared to the guy I usually go to this was not good at all. I would not pay more than $ 65 for the job. If you need a cheap quick job use them but only if you have a groupon or living social do not pay full price! I guess going to a place that does an excellent job on detailing and then using this company spoiled it for me. If I never detailed my car before or really didn’t care then I would of thought this job was good.

I live in the North County where they claim that they service. I purchaced a Groupon but they refused to honor it since I live in Fallbrook «THE NORTH COUNTY». The guy I spoke to on the phone was extremely rude and hung up on me. No way to run an ethical business.

This is by far the best wash and detailing I have ever gotten on my car. These guys are awesome and are always very professional. I would definitely recommend them.

I see good and bad reviews posted for Yaku and if its based on expectations, I can see why. Very poor customer service.
First of all, it’s isn’t very easy to schedule an appt. or communicate with a company in which you are paying $ 155 for a service.
Secondly, on the matter of additional fees for SUV’s and «Oversized» vehicles: So here’s how it went down…
Angel shows up to the appt. I walk up and he tells me I’ll have to pay $ 20 more in order to get my two door Nissan Frontier detailed. Angel told me it was a SUV and that he won’t perform the service unless I pay him an additional $ 20. I said this is not an SUV, it’s a truck and proceeded to point out ten SUVs in the parking lot to show him the difference. He said the «Fine Print» says that SUVs are an additional fee. I agreed and showed him the fine that stated SUVs where an additional fee, but not small trucks. He then told me he wasn’t going to do the job and left.
I called the manager and he said that it’s in the fine print for additional fees for SUVs and trucks. I responded to him by sending him a picture of the fine print where it clearly DOESN’T state anything about a fee for trucks.
Point is, as a company when you realize you are in the wrong, you should take care of your customer. That obviously didn’t happen and here I am posting my review. I’m very dissatisfied with my experience with Yaku and solely based on how everything was handled, I would never recommend using them.

I saw some one-​star reviews for these guys on the site, and I don’t understand where they’re coming from. The company I work for hired some kind of deal where they came out and did all our cars as part of the service, and they did a great job on my car, as well as my buddy’s. They vacuumed and cleaned up the little pieces of trash on the inside (I try to be neat, but lunch happens) and washed and waxed the outside so my car looked better than it did on the lot I bought it from! Maybe some people are just way too picky about what they consider to be a «good» job.

After living up in north county, I’ve had some hard water spots accumulate on my black car. I was looking on the web and saw this awesome deal that I would pay 70 bucks for a detail job that costs around 200.
The guy came by my place and did a great job. The car smells like new, and my paint look so good! Defiantly check out Yaku.

I bought a Silver package auto detail from Yaku on Amazon Deals.
I emailed Yaku to set up an appointment– didn’t hear back within two weeks, so I called and left a message. Didn’t hear back, so I called the second phone number they had listed and actually got someone on the phone who told me to send an email in order to set up an appointment to get my car detailed.
I informed him that I had emailed and called but had no response. He told me he would call me back. A few days later, I did receive a phone call. Yaku Detail told me a day and time they would be available. The person on the phone sounded frantic, so even though it was not the most convenient appointment time for me, I took it.
At this point, I just want to get the service over with because i don’t have much faith in the company and am not sure if I wait any longer that the company will still be in business.
So, today my car detail silver package appointment was set for 3 pm. It is 4:35 and they have not arrived, nor have I received a call nor email.
Also– I looked up the Silver Package on the company website. The Silver package I bought is not the same as what they have on the site.
The website lists these services as included:
Exterior Steamed Cleaned
Hand dry with microfiber towel
UV Protect Exterior Trim
Hand polish
Clean door jambs
Clean exterior/​interior windows & mirrors
Wheels well cleaned
Vacuum interior/​trunk
Dust /​Wipe interior
My deal included more:
for silver detail package for a car, including exterior steam cleaning and hand dry with microfiber towel; carpet vacuum and shampoo; trunk vacuum; hand-​polished express wax with UV protection on exterior trim; and cleaning of door jambs, wheel wells, interior surfaces, and exterior/​interior windows and mirrors.
Makes me concerned about a bate and switch

Expensive and poor quality of service.
I purchased the $ 195 Golden service through Amazon Local for $ 70. i was expecting a complete detail at a very good price. What I received was little more than the car wash does for $ 40. I person showed up at my place for a total of 2 hours. The interior was cleaned, and he waxed the paint, but that was all. No buffing, polishing etc. The paint was still dirty and rough below the wax. The glass was not even cleaned, I still had bugs on the windshield.
The owner told me that he would come out again personally and do it again (part of his 100% satisfaction guarantee). So I asked what he would do again and it was basically the same service that was done plus clean the glass.
So the $ 195 service doesn’t include a detail of the paint? Seems so. You have to step up to the $ 395 service for that. $ 395 for a detail? You have to be kidding me. I will write this $ 70 off as a bad mistake and find a real detail shop where I can get a complete detail for under $ 200.

Awful company.
Had a Groupon and was excited to get our car detailed. Our appointment got pushed back because I was told by the owner that the previous appointment could not be contacted and they «couldn’t just leave the car and the keys there.» I get that.
But then I was told not that they’d do their best to accommodate me ASAP, but that I had to make another appointment ONE WEEK LATER. He did offer to «slightly» upgrade my service, but when my wife already cleared her schedule to make it happen, what’s the point?
I asked why they couldn’t come later in the day, and was given no real legit explanation other than «I don’t want to have my guy running all over town!»
Ummm… isn’t that what a MOBILE auto detailing service does?
He also said that there were other appointments later in the day but that he could not push those back because «he didn’t want to have the same conversations with the other appointments that he’s having with me.»
At that point after I told him how disappointed I was and how horrible I thought his customer service was, HE told ME that he was not going to honor my service, and that I needed to call Groupon and get my money back.
I guess in whatever country he is originally from (be advised, his English was very hard to understand — not that I’m making a generalization) the customer ISN’T always right.
All I’ll say is, don’t clear your schedule to make an appointment. Make sure it’s ABSOLUTELY convenient for you.