Precision Motorcycle

First off, the owner is a retired military guy. That means a lot to me and all things being equal, I would rather spend my money with a local owned independent shop than the dealers who are brand loyal. BUT — all things are not equal!
They didn’t care that I bought my tire from the internet. They provided me first class service while I waited, and their price for the tire change was the best in town. They proudly offered me a look around in their shop. The crew there are bike guys. They are doing so much work, they had to rent more space across the street to hold more bikes. They work on all brands and styles of bikes without any of the snob attitude you get from some of the other local shops.
This will be the only shop I tak emy bike to.

I am guessing I had one bad experience going over all these positive reviews. I brought a vespa in and was told it would take a week for parts to come in to get it running correctly. They told me to expect a week turn around time which turned into about 3 – 4 weeks. By the 3^rd week I had to call them every day (at least they answer the phone…) and got excuses like its next up or they are working on it now by week three. They took ½ the payment for the job on June 16^th. The bike was still behind three others on July 8^th. I definitely felt like they sidelined me. It was only after repeatedly calling that I got my vespa back from them. No hard feelings but I cannot contemplate why I would put myself through getting it towed up there pay ½ up front and wait 3 weeks for them to even get the bike near a rack. I think that pretty much sums it up. The people are nice but I felt like they really didn’t respect me as a customer. I was only called by Precision to authorize payment after that I was given 0 update without calling them directly.

I brought in an atv tire for a dismount and remount at 5:30 to drop off for a pick up the next day. The young lady said we can knock it out for you now. That made me happy, as my time is limited. I was out of there by six. I was happy with the quality and cleanliness of my install by the technician also. Great people all around with professionalism and courtesy for the customer.

This place is awesome. Took my bike in at 9 for a brake pad change. They got me right in and had it done in a half hour. They are courteous and actual act like they want your business. Highly recommended.

Only shop in Hampton Roads that I will take my bike to. Under excellent ownership.

I was liking for a repair shop to get new tires. I was impressed by their motivation to make me happy add a customer. I’ve noticed a lot of shops take the attitude that they are doing me a favor by taking my business. Not true here.
Professional, courteous, quick turn around, good work. Everything I look for in a shop.

I found them on yahoo and took my jet ski to them. They rebuilt the carbs and took it out to make sure it worked. Good prices and honest very nice people. Work was done very fast. Good communication. I am glad I found them.

Pick me up broken down and gonna service, and great service id recommend them to anyone

One of the most respectable shops in the area. Steve at Precision really knows how to provide awesome customer service to every rider I sent his way!

I found this place after laying my bike down and the insurance company told me to pick anywhere I wanted. They had a professional looking website, and Google & Unilocal reviews were promising. Called to see if I needed an appointment (the answer was no), and headed over to drop off my bike. In addition to the insurance work, I wanted them to do a full tune-​up ($ 289 — it was $ 350 at the Harley dealership for my wife’s Harley), rewire my heated grips/​GPS to ignition power rather than straight to my battery, and of course the insurance work. Full bill was $ 470 + change. Not a bad deal if you ask me.
They kept me appraised of what was going on, and at one point called and told me that the Givi parts were back ordered and that I was missing out on some good riding days — did I want them to do all the OEM work, and I bring it back when they have the Givi parts in stock? THAT’S a company that cares about their customers.
Picked up my bike today, and it was running as if it was brand new. Butter smooth on the throttle and carbs, man I love this place! We were so impressed that my wife just dropped her bike off to be lowered!

Have gone to other shops before and felt ripped off. Tried this one with my wife’s bike and they did an amazing job. They were fast, inexpensive, and didn’t treat you like an idiot like the other shops. I now take my bike and my wife’s bike there exclusively. The people at the shop were very honest when I wanted some very expensive tires and recommend something less expensive that would better fit my riding style. I tell everyone I know that has a bike about this place.