Dunkin’ Donuts

Worst DD I’ve ever been to. Seriously, they never have fresh donuts, never know what’s inside the donut… last time I was there the guy had to literally break it in half to see what the filling is, and it wasn’t even the one I was pointing to! Anyway, if much rather drive the extra couple miles and go to the DD on battlefield.

I’ve never had anything other than donuts and today I tried their breakfast. Never again. I ordered a sausage, egg and cheese bisque the and a wake up wrap. The bisque the was hard as a rock and the wrap was something I can whip up at home and throw in the microwave. I will just stick to McDonald’s for what I want for breakfast.

I live down the street from this DD location and stop by before work. I’d rather drive out 20 minutes to another location. This location is very slow and 70% of the time given the wrong order or when given the correct it’s not even fresh. The guy that hands you the food never seems to know what’s going on. I will unfortunately take my business elsewhere.

Now I remembered why I stopped going to DD. Donuts were dry and lacked any substance. If it wasn’t dry it was stale. I couldn’t finish the rest of my donuts and for me that’s not good.
Maybe I will be back for the coffee or maybe come back when they first open up in the morning and hopefully then the donuts will be fresh.

I love Dunkin Donuts!!! Their coffee is just so rich and delicious. I love it better than Starbucks (yeah I said it)
This is my go to location… I tend to go several times a week. The staff is always so friendly and upbeat. No matter what time of day I go, they are on point with customer service. I appreciate that ! Good customer service is hard to find. The service is always fast and correct. The inside is kept super clean and organized, just another reason why I keep coming back.
Highly recommend to try this Dunkin donuts location and experience the super service that the friendly staff gives.

Dunkn Donuts has the best coffee and love their everything bagels and cream cheese. Used my Dunkn Donuts perks card to get coffee for $ 0.99.

This place is a solid 3. I can’t help but compare it to my hometown in NY where DD is the norm and Starbucks is hard to find.
The staff sometimes tries but for the most part it’s jokes and doing whatever they want. I ordered a bagel with cream cheese and I swear I received a half pound of cream cheese on it. I scraped most of it off.
The staff is inexperienced and never ever knows how to add money to my electronic DD card on my app. I will tell them how to since I was forced to learn or stand and wait every time and they still don’t listen.
The sandwich I ordered was meh. I’ll just stick with my muffin and iced coffee, that hasn’t been messed up too much in 3 years.

I come here a lot… I mean, a whole lot. My car stays littered with DD bags. My usual order is pretty simple… medium hot coffee with french vanilla syrup and almond milk and a plain bagel, seriously plain, nothing on it, just throw it in the bag and I’m happy.
More often than not, the staff messes it up. A couple days ago when I went, I was given a coffee with God knows what in it and a blueberry bagel with cream cheese… no clue what happened that day. If I passed another DD on the way to work, I’d bypass this one in a heartbeat but I don’t.
When they get it right though, it’s great. The staff is always pretty friendly but some mornings and it’s like they’re all working their first shift ever at DD and running around clueless.

This is 5 minutes from work and even though it isn’t a convenient turn in from the other side of Providence it takes less than a minute to drive to the u turn section and head back up. The folks have always been friendly to me, have never messed up my order and this drive thru moves faster than any DD around. Almost faster than any FF chain period. No complaints from me!

giving this a 2star. There are much better DDs in the area and if there is another one on your route is go there first. The turnover is terrible and while there are a few ok employees, there are some that if I see them, I will turn around and walk out the door. They are consistent, unfortunately they are consistently terrible.

Seems each or any of the local DDs have gotten mixed reviews. At least my experience at this one vs the one in Portsmouth (off of Western Branch) are equally hit and miss on their customer service. Today was a hit compared to the last experience at the aforementioned location. Coffee and donut orders went through without a hitch. Location is difficult to get to, but that’s just this area of Va Beach.

This location is hard to get into since you can’t turn left into it from Indian River. I know that’s the cit’s fault, not their’s, so I’m not considering that in my rating. I only stop at this one when I’m in the area, but I’ve never had any issues with this location. It’s clean and the staff is friendly. They have coffee, doughnuts, etc. What’s not to like? I LOVE their mobile app! I get points, coupons, and free coffee all the time. If you frequent DD, download it and put a gift card on it.

The service and quality of this location has seen a major turn around over the last 6 months. I get my coffee here before work nightly and it’s always fantastic. Much better than the hit or miss it was before. If you haven’t been here in a while I’d suggest giving it another shot.

East coasters living in California and here on a business trip. Stopped by for donuts — miss them after all these years.
Drive on over at 10am — handwritten sign on door «out of donuts.»
Seriously?

As this is the closest Dunkin Donuts to me, I am so very happy that today the people working were in better spirits. Huge step up from the last few times I been there! Just simple things like friendly conversation goes a long way and would actually make anyone want to return. Do hope it stays this way :)

The girl working the drive though doesn’t know her own menu much less the different types of coffee. –_​– Rude as well. Won’t be coming back here.

Coffee and breakfast 3 – 4 days per week. Girls there are friendly and always seem happy. Never seen it anything other than clean.

I’ve visited my fair share of Dunkin Donuts, and this location is definitely at the bottom of the barrel. Service is extremely slow, as they seem to be understaffed. There was only one person servicing the people standing in line, while 3 folks were working the drive thru, despite having 5 customers standing in line. Ended up taking 20 minutes to get a dozen donuts.

I seriously was craving a cup of iced coffee from Dunkin Donuts this morning. I usually hit up the Dunkin Donuts on Princess Anne over by Newtown road but they were very busy this morning, so I decided to go to the other location on Indian River Road. That would prove to be a huge mistake. I ordered a large iced hazelnut coffee with cream and sugar and I ordered an egg and cheese croissant. The gentleman who took my order at the drive thru even made it a point to say, «egg and cheese on a TOASTED croissant.». The person working the drive thru was extremely polite and pleasant and that is the only reason that this review even got 2 stars! So I pull up to the window I pay for my coffee and my food, as I’m pulling away I take a sip of my coffee and it is disgusting. if they put sugar in it they put seriously 1 little granule in there, because I could not even taste the faintest bit of sweetness. I am not a person who likes super sweet coffee either, usually when I get iced coffees from places that make them for me the coffee is too sweet, however this was not the case at all today. Also there was barely any cream in my coffee either, usually you can tell by the look of the coffee if it is enough cream in it or not but sometimes I can deal with a lack of coffee creamer if it has the right balance of sugar. But this coffee had neither, and the actual coffee itself left a lot to be desired on my taste buds. It tasted old, bland and definitely not what I’m used to when I get Dunkin Donuts coffee. so that right there is a big strike against my rating for this establishment considering coffee is 1 of the staples of Dunkin Donuts as a company and they didn’t even try to get that right.
Moving on to my breakfast sandwich, the egg was so hot that when I bit into it it burnt my tongue. The cheese was barely melted though and the croissant was not toasted or warmed or anything. so that’s why my tongue got burnt because when I touched the croissant it was not even warm, so I did not expect the egg to be at lava like temperatures. So all around this visit today was extremely disappointing and it is going to take a lot for me to ever return or recommend this location ever again.
I should have gone back and complained about the crap they tried to serve me this morning but I was already on the highway and did not want to turn around. So now I’m off to a 7 Eleven to grab a cup of coffee that won’t taste like bland dishwater, and my tongue is still burning so getting something to eat is out of the question at this point.
Like I stated before the only reason for 2 stars is for the friendly attitude of the guy who was at the drive through window this morning, he is a great employee and spared this location from receiving a 1 star rating from me.
I should’ve just stuck to the Dunkin Donuts by Newtown road. Oh well you live and you learn.

Had a VERY RUDE customer service experience at this Dunkin Donuts this morning. I have been going to this location for about a year now and at different times have had little problems, like my pancake bites being a little cold in the middle or my coffee having the wrong flavor syrup in it — basically things that aren’t really a big enough issue for me to have a problem and/​or complain about. However that changed this morning when dealing with an extremely rude employee.
A friend of mine actually had a similar issue with this Dunkin Donuts a few months ago so it seems to be something that has happened before. Anyway, I get up to the drive-​thru window and am handed a bag of food, which I decline as I ordered an iced coffee. The worker then turns to his co-​worker and says ‘do you have the french vanilla coffee?’ I say, ‘I ordered a cinnamon coffee’ to which the drive-​thru worker immediately barks back, ‘I’m standing right here. You don’t have to yell at me.’ Um, I wasn’t yelling, I was politely telling you that that’s not what I ordered to save you from yet another mistake. I was already given the wrong order once (no biggie) almost given the wrong order again AND yelled at on top of it?
Will not be returning here.