Bayside Kennels

I’ve used Bayside Kennels many times and will continue to do so. I like them, and I like how they respect my dogs and me. This review is for their groomer.
I’ve taken my neurotic terrier mix and my fluffy cat to the groomer a few times now. I wish I could remember her name. She’s very nice. She told me my cat wasn’t super-​fond of the blow dryer, but he was a very sweet cat and gave no problems. She told me my dog was very well behaved.
I took my dog to another groomer. I guess I was comparison-​shopping. I watched her wash him and felt like she was just a bit rough and impatient. She asked me if my dog had ever been groomed before. I said yes, but not often. She said he freaked out when the water hit him. I told her I was sorry, that his regular groomer at Bayside Kennels said he wasn’t a problem. She said, «Well, that’s probably because she doesn’t want you to take him someplace else.» It got worse from there. The next day, my dog still has raw patches around his eyes, and she never even brushed out his tail. There are still bits of leaves in it, so she didn’t wash him well, either. The cost was $ 16 more than at Bayside Kennels.
So, basically, this other groomer is telling me the lady at Bayside Kennels wants me to feel good about taking my dog there, so she’s telling me he’s not a problem. She cleans him thoroughly without rubbing his eyes raw, she brushes him out so he’s gorgeous (which is a feat with this dog), and she wants me to keep bringing my dog back. I’ve seen her grooming the other animals. She’s calm and patient. They all are at Bayside Kennels. They talk to your pets and soothe them. I’ll never take my animals anywhere else again. I’m glad I did compare them with someone else so I can see how much better they are.

They welcomed our babies and responded quickly to lots of emails.

We have been using Bayside Kennels for over 10 years now. Our «babies» love to go there. They are excited to be there as soon as they get out of the vehicle, then they are tired for a day after leaving there. Bayside Kennels give our dogs great care and accommodate any issues we have, giving them meds, feeding them separately or whatever comes up. We will continue going there as long we have dogs.

The folks at Bayside are family for our dogs. We are on dog #3 with them as the home away from home…
The hours are good, service and care is probably better than at home.
Convenience to Vet next door is priceless.

Wonderful staff and facility. My puppy loves it so much that she always wants to stay and she’s tired for the next 2 days following her visit.

Our dogs were our babies before we had a human baby, and Bayside Kennels (and the attached veterinary practice, Pet Care) have taken care of them for years. The staff is always gracious at the desk (and our current pups can be rambunctious, so I really appreciate their patience). Most telling for me, is that when we drive into the parking lot, the dogs happily run into the reception area and when we pick them up, they’re so tired they fall asleep while we’re still on Virginia Beach Blvd. Of note, is that one year I had a memory lapse and forgot to make holiday reservations for the pups. Bayside was really nice about putting us on the wait list, letting us know how far down we were, and (thankfully) letting us know when they had space. Their customer service is awesome.

To start — my dog is a little high maintenance, he loves to bark and sometimes I think he does it just to hear himself bark, other than that he’s a sweet little Bichon that just wants love from everyone and craves a lot of attention. My point being, us being on vacation, we put him in his crate in the hotel room we were staying at, received a phone call from the main office of our hotel that my dog had been barking for three hours. He had hurt his leg the day before my family and I had left for vacation. so perhaps thats why he was a little yapp-​ier than usual.
Just to be considerate of others staying at the hotel and our neighbors, we decided to bring him to Bayside. They had a great daily rate and the staff was the nice, facility was clean and I had overall a good feeling about leaving my baby here.
Just a few hours later I got a call that my dog had gotten injured and his tail was cut. I didn’t necessarily understand how this happened but I will give my dog credit that he has an obnoxiously fluffy tail that gets everywhere and he probably got it caught on the fence, he was in a way accident prone at times.
Luckily, the facility was attached to a vet but when we had asked the receptionist if my dog was ok she was reluctant to answer because only the vet could release the information and she could not… but when we asked to transfer the call to the vet, of course the vet was unavailable to speak to.
All i knew is that I was at my family dinner so I was getting very anxious knowing my dog was about 20 minutes away in a questionable condition and no one was answering our questions. I found that to be odd because working in customer service, you should never rile a customer, always keep them calm and the way the situation was handle did not calm me whatsoever.
When we got back to the vet, my dog was okay, just a minor cut that could be treated with topical antibiotics… so nothing serious but it would’ve been nice for someone just to be like «nothing serious just informing you».cause although 20 minutes away wasn’t thaaat far, when you don’t know if your pet is okay, it was a very long trip. At the end, we appreciated the efforts and the «informative call».
So just a tip — could’ve been handled a little better just for my state of mind and stress level. Otherwise, the reviews I read before I went were all good and this place was recommended.

Bayside Kennel is extremely accommodating ! My dog stayed there after having surgery and they took great care of him. Also, it smells so fresh when you walk in and the staff members are great. Thank you Emily.

The staff at bayside kennel really care about the pets left in their care. The kitty condos are pretty awesome. It’s hard to find boarding facilities with indoor /​outdoor runs. My dog is always wonderfully exhausted after an exciting daycare session.

one of the receptionists is pretty rude and when i picked up my dogs they were covered in feces. otherwise the dogs were in good health and fed.

This place is great. Super friendly staff and my puppy has a great time there.
The day care is $ 18 per day and he has so much fun he falls asleep in the car on the way home. Lots of exercise and play time.
They always take good care of my little boy.
I am a big fan!

I’ve boarded numerous dogs here and every one of them is very excited to arrive. The staff is knowledgeable and friendly, very attentive and loving with our pets and since there is a veterinary clinic attached to the kennel, I have peace of mind when out of town.
It is very convenient for us just off the interstate and it helps that they are open on Sundays as those are usually the days we return from a trip and prefer to pick up the pups then rather than waiting until Monday morning.