Robeks

I’ve been a fan of Robeks for years. Yes, it is expensive for smoothies but I consider it a treat once in a while. My order came out right and I enjoyed it.
The woman who took my order and made my smoothie was superrrr sweet, really appreciated her great customer service.

I have been to other Robeks locations in the past, and really enjoyed the smoothies I ordered from those. Thus, I was really surprised by the poor quality of service my friend and I received at this location yesterday. When we first came into the store, no one was there. There was a note on the counter that said, «Taking out the trash, be back soon». After waiting a couple minutes, the staff member came back in through the front door and took our orders. He then proceeded to make our drinks without washing his hands or putting on gloves (after having just taken out the trash). The smoothies totaled over $ 10 and were basically just sherbet and ice, with about 3 frozen berries thrown in (I watched him make them). They were very mediocre, and neither of us drank more than a few sips before throwing them out. Overall, a very disappointing Robeks experience.

This robeks just to happens to be right next to where I work, so I frequent it more than I probably should. I’ve tried almost every smoothie and never been disappointed! The staff is always very friendly, they remember my name and always ask me about my day. I always snag up the groupons when they go on sale every now and then.

Overall acceptable location — it use to be our favorite but found that the staffers’ customer service is hit or miss at this site and often timed run-​out of items/​products. We also have experienced staffers trying to charge for juices without the complete ingredient list, so we have to make sure every time we visit to check. Call-​ahead/​pre-​ordering service can still be slow.

I previously posted this under the wrong setting. My son went in and picked up two of the same smoothies on Mother’s Day. The came out looking totally different and tasting completely different. They were awful! I would have drove back, but I was running late to be somewhere on the other side of town. Very disappointed!

Robeks in Vienna is by far the best location I have been to. It is always clean and has a cozy feel. I have become a regular more recently and am always beyond satisfied with Stefans service. (he works in the mornings during the week) Not only is he SUPER FRIENDLY but professional. He makes awesome smoothies (my fave being the «SUPER GREEN»).I love that he takes his time even when he is the only one working and has quite a few people in line waiting. Love this Robeks!

While the store is small and does not have all of the Robeks offerings, they are very helpful, friendly and quick to serve up your request.
What are they missing? Stuffed Pretzels Why? The oven to warm them up is too big for this location. I don’t need pretzels though. Their drinks are great. Try one if you have not yet done so.

This is one of the friendliest Robeks stores I’ve ever had the privilege of patronizing. The few times I have been here, the staff is always quick and friendly.
Of course, the staff can’t help this chain’s high pricing, but they do their job well despite the busy location.

I do like their smoothies but they are really really expensive. Also, I find the service at this particular location really bad. For example the other day I ordered a large and told the guy I’d be right back so I could go to panera next door and get a cup of coffee. When I got back the guy gave me a medium size smoothie. I told him I ordered a large and he didn’t believe me so he went rummaging for my receipt. Finally when he managed to find my receipt, he was like oh! You did order a large. Then he started making the smoothie for the lady who he had just rang up. Then he dumped my smoothie into a large cup and then made some more of the smoothie I had ordered and then combined the two. I’m just saying, if I’m paying $ 8 for a smoothie he could have made a fresh one.

I’ve been going to Robeks since it opened. It is now under new management and focus on customer service is apparent. Matt now manages the store and is very personable and super friendly.
I am into juices and stop by just about every day. Juices can take longer to make, so if you are in a time crunch I recommend calling ahead 10 minutes before arrival and it will be waiting for you.
My kids drink the smoothies and like either the Acai Energizer (I get it split in two cups) or the Mahalo Mango.
The store is very clean and there are a couple tables to sit at if you want to hang out and drink the juices or smoothies.
Definitely a great alternative to ice cream for kids an adults. Guilt free!

Under new management.
This was my first ever visit to this particular Robeks store, and my first time going to Robeks in general in a couple of years. The manager (the only guy working at 8am on a Friday) was friendly. I asked about a smoothie they used to offer, but that I didn’t see on the menu (Banzai Blueberry). He said that while it wasn’t on the menu any more, he’d be happy to make it for me. It tasted as good as I remember. He asked if I was a Unilocal user, and when I said I was, he asked me if I’d be willing to go and leave «an honest review». So here I am.
He’d only recently taken over management of this store, and that he was working with an all new staff, so hopefully any poor customer service issues from the past are over. He said he was focusing on customer service going forward, because «without customer service, you don’t keep customers».
My only problem with Robeks in general is the price. It’s kinda expensive.

I went here yesterday for lunch and I have to say the smoothie was 100 times better than the Fairfax location. It was very clean and organized and the guy taking orders and making drinks was very polite. Not sure why this store has not received better reviews because it deserves it!

The gentleman who was working alone today was incredibly rude. Besides him calling my friend Christy «sir», he was short with everyone in line, huffed and puffed as he made people’s drinks, and acted pissed off when I asked any questions about the menu. My drink does not taste like what I ordered & he put WAY too much protein in it & I swear he did it out of spite…

They have call ahead but it’s bs. They don’t honor it if they’re busy. I witnessed this but it wasn’t my issue. I love they’re smoothies and juices. The guy made it correctly and even offered me what was left over at no charge which was nice. My only gripe is that the service is sooooo sooo slow. It took me 20 minutes to get my drink. There were only two people in front of me. Not 100% the worker’s fault. They only had one person working and he just wasn’t ready for primetime. It was Sunday though, so I waited and it was good as usual. :-)
***UPDATE**** I came in with my groupon and the cashier told me that there were specific terms that I looked in earnest for but was lot listed. I didn’t want to call Groupon to get my money back so I went to the Vienna location where it was honored without question. Very disappointed in the VIenna location but still love their smoothies.
If you’re willing to deal with slow service and rules that they make up as they go along in relation to promotions then it’s OK. Otherwise, choose another location.

Worst customer service ever! I went to redeem my card today for my free smoothie as I had 10 card punches. I was on my way to pick up my son, so I decided to purchase an additional smoothie with my own money. When I asked him to give me another hole punch on my other smoothie card, he refused. I told him that that didn’t make any sense, I was purchasing another smoothie that I was paying for therefore I should get another hole punch. He was very rude and said it was a new policy (Emmanuel was his name). When I got my smoothies, they were very runny, more like fruit purée than a smoothie. Not good at all. The guy making them told me that they were runny because I ordered them with no yogurt. BS! I get my smoothies all the time with no yogurt and I’ve never had a smoothie this crappy before. The guy making them also seemed like he hated his life and was very sloppy.
I’m never going here again. In short, horrible customer service, you don’t get your money’s worth, and depending on the day, your smoothie could suck. This place SUCKS!!! I sent a complaint to the corporate website.

I never thought that a smoothie would take twenty minutes to make. It turns out that the teen behind the counter was talking on the phone and was ignoring the 5 people in line. At least two walked out. But I stuck it out for twenty minutes for my $ 5 smoothie. Needless to say, I won’t be returning.

Tried the passion fruit and tropical squeeze smoothies, both were very good.
Good and friendly service.

Sunshine, blue skies and a Robek’s smoothie is a way to celebrate a gorgeous day. Robek’s makes smoothies and fresh juices. You can choose between a fruit smoothie, protein or coffee smoothie. They make it really easy to choose a smoothie by having favorite combinations on the menu so you don’t have to create your own smoothie. If you want something less chilly, you can get fresh juice or a power shot of green tea or organic wheat grass.
We slurped down the Malibu Peach and Strawberry Banana smoothies plus fresh apple/​beet/​ginger juice. It was all very fresh and a perfect ending after kicking the ball around at the local elementary school. It’s great for kids, since they have 3 different sizes including a «junior» size.

I am a big fan of Robeks in general, and this branch continues to be the only place I go to when I have smoothie cravings! I love the fruity taste of Robeks smoothies — I can actually taste the FRUIT in them, as opposed to other smoothie joints that concoct smoothies made primarily from fruit sherbets. My two favorite smoothies are Malibu Peach and Strawnana Berry, along with their Awesome Açai (a bit pricey, but very tasty and full of antioxidants.) I am also a huge fan of their vegan Peanut Butter cookie. Also, the staff here are very friendly and upbeat. It’s a great franchise in general!

Today is the Grand Openng of this location and they are giving the first 10 customers 1. Robeks T-​Shirt 2. Free smoothy every week for one year!
I wonder how many people are lining up by now. (9:15am)
Anyway, I love their berry smoothies, especially the Banzai Berries.