Men’s Wearhouse and Tux

A partially pushy, and unfortunately unethical, associate of this store made our recent trip very unpleasant. We sorted things out at second VA store several days later.
Backstory: Over half a year ago, we rented a tux from a different Men’s Wearhouse for a different event, and we decided to do the same for an upcoming event this year.
The associate at this store who assisted us with our requests and arrangements pushed us into choosing particular tuxedos and/​or suits that were almost the opposite of our requests. He mentioned to us that we had to choose tuxedo #1 or #2, and no other options were available, which seemed very unlikely. We couldn’t change the color because it was not available for rent, and we couldn’t add/​remove accessories, vests, or ties unless it followed a specific layout.
After making us fill out the paper form, the associate brought out a tablet and re-​submitted the information within it, which is something we could have done from the beginning if he mentioned it as an option to us. This took about 15 extra minutes and was highly inefficient of everyone’s time.
Although we were irritated and confused, we agreed to his ideas and left. Several days later, we wanted to confirm the advice and choices made by this store associate, and visited a different Men’s Wearhouse in VA, where upon we were informed we could decide whatever arrangements we desired (to no surprise to me).
We relayed our experience to the wonderful associate at this second VA location and she went through all of the details that were listed in our account. She read each entry to us, changed the ones we wanted, and we also found out that there were two additional charges added to our list that went unmentioned to us at our first visit; this is very unethical of that other associate.
At the second VA location we received the all of the arrangements we were looking for, and thanked the associate profusely for helping us.
I highly advise others to visit other Men’s Wearhouse locations if you’d like to have a satisfying and respectable exchange.

Poor service, unprofessional and ill prepared tailor staff, tried to over charge us extra for an order mistake that they made, AND my brother and I both have rashes on our necks from the shirts we rented. How is that even possible?

We had 8 groomsmen and my groom rent tuxes from Men’s Wearhouse in April/​May 2015 for our wedding in November 2015. We picked one design for the groomsmen and a slightly different one for the groom— all of which were $ 200+ rentals. Every person was measured in a different location as our groomsmen all live in different locations.
⁵⁄₈ of our groomsmen had big problems with their tuxes, from the pants being INCHES shorter than their pant length, to the tux jackets being too small, to forgetting to put the pants in the tux rental bag (therefore the groomsman did not have appropriate pants to wear for our wedding), to cuff links missing, etc. Even my groom had a big problem with the way his tux fit. The tux jacket was way too small and uncomfortable to wear. When we called to rectify the problem with each store, we kept hearing. «Since these are rentals, we cannot make the tuxes fit perfectly. If we order a larger size, it is actually going to be 3 sizes larger, and not just one size larger.» and they recommended we keep the groom in a way-​too-​small tux jacket (what!!!).
On the day of the wedding, we had to go on a wild goose chase to find pants that would fit one of our groomsmen here in Virginia (he was serviced in New York), find 2 extra pairs of cuff links for other groomsmen who were not given theirs, and had to stick with the tighter pants & tighter jackets— therefore making our groom and a few of his groomsmen very uncomfortable all day long.
What a fiasco!
I never rate a business with low stars. Not only was this a big fiasco and problem for us all around, but I want to make sure others understand what they’re getting into. We are thinking of pursuing this further as we spent thousands with Men’s Wearhouse nationally and received very poor product and service.

Great staff! Getting ready for a major event and couldn’t be happier with the service we’ve received. Everyone is not only friendly and professional but knowledgeable to make sure that our group looks their best.
We will post pictures later, but so far, BIG FANS!

I have had poor experiences here on multiple occasions. My first was when I went to purchase a suit here. The process felt a little pushy and the salesman kept trying to suggest I purchase additional items. In a situation where I am already spending $ 500 I don’t need suggestions about purchasing a $ 120 overcoat or a 2^nd $ 90 shirt.
My 2^nd experience was when I took my suit pants to get an alteration. The promised time was 2:00, and I arrived a little early at maybe 1:50. The employees in the store could not find my order and two different people looked in the back for it. It turned out that the tailor was working on my pants. It is a poor workflow if your tailor is sewing pants for a 2:00 pickup at 1:55. They were not ready until after 2:00.
My third experience was for a tux rental. I walked into the store on a Saturday. It was busy, but there were at least 4 or 5 salespeople in the store. Instead of getting me started with the process while they help others, I stood in the middle of the store for 10 minutes. No one greeted me, no one asked what I needed help with. Salespeople have to be able to multitask, but instead there were salespeople hovering over their customers while they looked at ties. I walked out of the store after over 10 minutes with no help. Ended up going to Jos. A Banks in Tysons II mall and had a great experience.

Shame on Men’s Warehouse. With a bait and switch they lured in my 17 year old son and sold him a suit 5 times the price of the advertised suit. Buyer beware, these people are not to be trusted or even dealt with. Shame on you, Men’s Warehouse.

It really pains me to do this, but know it’s nothing against suit stores or MW in general (see my review for the Fair Oaks MW.) Because there appear to be only 2 stores with nationwide locations for wedding party tuxes, MW and Al’s Formalwear, and because there were no Al’s where some of our groomsmen, etc. lived, we went with MW, and went to Tyson’s Corner MW as the closest location.
I went to a DC Bridal Expo and got a $ 40 off each rental coupon. We went in and spent two long hours picking out tuxes, inputting names, phone numbers, addresses, and specific roles and tux and accessories types for each of the 11 guys who needed tuxes. We chose the tux which was normally $ 129, but on sale for $ 30 off at $ 99, cheapest one they offered. We showed our $ 40 coupon to the girl and she confirmed people would pay $ 59 + tax.
At various stores in Texas, NYC, and Virginia, every single person receives a different price. A couple were lower than $ 59! But most, most were even over $ 129! Their computer system has got to be crazy jacked because it was not communicating the tux price -$ 30 sale -$ 40 coupon equally, and some were told that because we didn’t want them to wear cufflinks or a vest, they were eligible for no coupons. We were never told that.
To top off the bad experience x 11 individual suit measurements and pick-​ups, I received a call on my cell phone about once every 2 weeks asking when people were coming in for fittings. We had confirmed a deadline, but told them that my 4 year old nephew would come later because he would grow too much in that time. No problem they said. Yet the same 2 – 3 people called me time and time again asking questions I had just answered. I also begged them to call my fiancé and not me, but they always called me first.
Our last experience with this store was going in to pick up my groom’s suit. Suit was fine, they made some adjustments on site fairly quickly. But the payment… even his was wrong. We spent 45 minutes going through the whole set up again and Mo Sr. is just insisting I’m wrong and doesn’t know how to use the computer, when Mo Jr. comes over and lets me go behind the desk to look at their screen. They both tell me that we were never supposed to get both the $ 30 sale and the $ 40 coupon together– you can only use one or the other. But, this was not the information I was told, and the prices across the board did not reflect just $ 30 or $ 40 more– none were the same price and they were absolutely all over the place. Finally, he just comes up with a way to charge us what we were told we would owe and says that he’s «going to get in so much trouble for this.» Whatever, you’re doing your job and honoring the price told to 11 customers.
Beyond the crazy issues, the store is small, dated, cramped, and dirty, as is the parking lot. The day we went in, it was so chaotic that our sales associate knocked over a half-​mannequin from a high shelf and I had to scream LOOK OUT or else Mo Jr. may very well have been dead– he ducked and it only got his shoulder.
I was not a bridezilla or particularly stressed about my wedding, EXCEPT for this. This place super sucks.

Went there to have a suit tailor that I purchased from another store. I was informed that prices were higher because I didn’t buy it there — okay, fine. I was then informed that the waiting time was about a month — alright, I’m not in a rush.
A month goes by and I went to pick up my suit, and it wasn’t even close to my specifications! The suit jacket arms weren’t even close to being even, and the bottom of the pants were wayyy too long! I was disappointed that my suit wasn’t ready, even after a month of waiting. They ask me to come back in a couple of weeks.
About 2 weeks pass. I would have went back sooner but I was out of the area for an entire week. Upon inspecting my suit again, I find that the pants fit fine, but the jacket sleeve lengths were still way off. Unbelievable! The lady asked if I wanted to wait, but I said I’d come back again the next day.
The following day I return to inspect the jacket sleeves. They’re still off, but off by 1/​10ths of an inch. The lady said they’re barely noticeable and sent me packing. After waiting this long, I wanted my suit already. Sure, they aren’t noticeable unless you compared sleeves, but the fact that they cannot even measure each sleeve and compare lengths upon tailoring is unbelievable! This is some amateur tailoring if you ask me.
I’ll be taking my business somewhere else next time I need anything done properly.

I’m not sure if I’ll be going back to this particular store. In the past I’ve been to one in Manassas on several occasions and only had one «bad» experience (two sales associates weren’t getting along and they were letting everyone know about it). Now I’ve only been to this one twice and my girlfriend once. She said she wasn’t treated well when she went, when I go I’m treated ok, but it’s a very hard push to get what they want you to have. When I go in I’m usually not wearing a suit, so they treat me as if I’ve never owned a suit and try to push me into everything they have. I’ve also found that they don’t have a great choice of slacks. I think I’ll either look for another Men’s Wearhouse or maybe go to Nordstroms where I know they’ll treat me well (even if I do end up paying more).

I was in the market to rent a tuxedo for an upcoming black tie event and Unilocaled for places. This location came up in my search which is great since I work in the area.
The renting process was okay except for the service level. I went there during the middle of the when there was only one other customer shopping. There were however 3 employees doing «some» busy work. It took someone more than 5 minutes to leave what he was doing and come help me with my order. Also, during the ordering process, he disappeared for more than a couple of minutes on 3 occasions! No reason, no apologies for his action!
So, what could have taken me all of 5 minutes ended up taking over 25 minutes! If not for being the only source of tuxedo rentals in the area, I would need a divine reason to visit this chain.

I got a call from these guys telling me I had a $ 50 credit waiting for me at the store. When I got there, they told me I didn’t have any such thing, and when I played the voicemail for them, their answer boiled down to, «That sucks that you drove all the way out here. Maybe you want to buy something?» Whether it was a skeevy marketing campaign or incompetence, they made no effort to fix the situation. Based on this experience, I see no reason to ever shop at this Men’s Wearhouse or any other when they are plenty of other perfectly good options available that haven’t wasted my time.

My best friend got married and we wanted the best experience. That’s what we got, we were on a time crunch and kind of late on getting this rental planned out. The staff was helpful, patient and gave us options. Mind you its not easy to decide on tux colors and options as a group. We were also on short notice which most places would just brush you off. They were never in anyway irritated as they should of been because we were a tough group. I can gladly say everything went as expected and planned. Fitment was on point. What can I say I am a happy customer, Thanks

tried renting tuxedos for a wedding party. i spoke with 3 different sales staff, all were unhelpful and unwilling. the experience was very car sales like. the first sales women thought it was appropriate to, in front of us, tell her co worker how much she wanted to leave. she said «once i get rid of these two i am out of here.» even before i said yes to anything the staff was writing up my order and was irritated when we asked to slow down and think about our options. i could not believe the poor service and lack of selection. isn’t mens wearhouse suppose to be this outstanding store? very disappointing.

Do yourself a favor and never rent a tux here. $ 200 and it didn’t come close to fitting. When I tried it on, the associate helping me said it looked great. I was baffled. They looked like clown pants. They’re sending the pants back but can’t do anything about the shirt being far too large. Terrible.

Great store and helpful, not overly pushy staff. Not an intimidating store for guys, which is the main pro. Good selection of suits, at good prices. Only drawback is, I find that their selection of dress shirts kind of stays the same over the years.
We worked with Andy on a recent weekend and were very pleased with the overall experience. Bought a suit and some ties. There is one guy in the store (forget his name), older gentleman, with a wonderful eye for coordinating ties. He is a style master.

This national chain makes organizing the groom’s wedding party easy to coordinate tuxes. Nice range of tuxes available, though my husband and I were disappointed that no tuxedo rental place we’ve seen had coattails for us to visualize and try out. The best of all tuxedo rental places we’ve visited for the variety and most affordable. The staff was especially attentive and friendly in explaining the package details. I wish I remembered our salesperson’s name but he’s an onder gentleman always sporting a blazer and an all-​around nice guy.
This store also has a wide array of menswear for business and casual wear.