FedEx Office Print & Ship Center

I have to say thank you to Marvin, who helped me with a fairly complicated printing order for the church’s Women’s Conference on March 6. He was friendly and very skilled… the order took much longer than either of us expected, but he was patient and so helpful. I was so grateful for him!

Thanx for being the only shipping store open in the area! Especially during a snow storm! I’m so happy to have found you! I now have a new shipping company! Bonus being everyone in the store was happy AND helpful!

On a late Friday afternoon, I walked up to the Full Service Counter, behind two guests who were being semi-​helped. An associate approached me and asked me what I needed, and then told me, as he’d apparently told the two guests in front of me, that his «more experienced» staff member would have to help. With just him and this «more experienced» staffer, Marvin (see other reviews) on duty at the time, the line began to swell. I would’ve been annoyed enough, but was super annoyed because I was clearly in a walking boot and did not need to be on my feet the full 23 minutes it took for Marvin to finish taking phone calls and help the two guests in front of me. Minus 1 star. … Tempted to deduct a second but I’ll be nice.
After this, I asked Marvin to use the cutting machine to shave a little off of some invitations, but being that these were originals, I asked him two separate times if he could just do one and bring it back to me to make sure it looked okay to me, and that it also fit in the envelope I had brought. He said sure and I was certain he understood my request. Sure enough, though, he brings back the whole stack already cut. Luckily, they looked fine, but it really irritated me because there was a chance I wouldn’t have liked that cut and wanted it to be done differently. Minus 1 star.
Once I finally got helped it was only 5 minutes from start to finish. And the price was really great, at $ 1.69 per cut, which meant one at the top and one at the bottom set on the machine, and not per invite.
I’ve been told that this place has better equipment than the one in Mosiac/​Merrifield, so if you’ve got something you need done right and have a lot of time to spare, this location might be your best bet.

Marvin is the man!
I’ll start out by saying I did not walk in a happy camper. Long story short: I worked with a graphic designer online. I missed a deadline because of it. (I hope you can’t relate).
Anyways, I wanted to print a brochure booklet I needed like yesterday and wasn’t able to due to no fault of my own OR Fedex. It was all the designer.
Marvin was there to talk me down off of the ledge and spent literally an hour working with me to try to find ways to fix the designer’s mistakes. By the time we were through with our printing therapy session, I totally understood the problem, I totally had a solution, and I totally had a new understanding of printing.
Thank you, Fedex and Martin for going above and beyond and basically providing me with free design consulting services.
Now, off to teach my virtual graphic designer a thing or two!

Stopped by to get passport photos. Staff was amazing and photos are outstanding. Raj did a terrific job taking and printing high quality photos in just a few min. Highly recommend.

I never used FedEx’s print center before, walking in to this location the staff were very friendly and helpful, prices are fair and on-​site equipment works well.
The fax machine is the only thing that doesn’t work well, but after mentioning it to one of the employees he took the initiative to refund my $ 2.18 in a form of a discount on my purchase without me asking which was great!

very convenient, especially for me, i usually just email my project and they print it cut it pack it.
all i do is go in there and pay and pick up my package,
I wouldn’t really need to do that either since there is a deliver option but however the delivery seems to be expensive to me.

At first I shied away from FedEx Office because I thought it’d be too expensive for the rebinding I needed. Big mistake – should’ve gone here first! Staples cost estimate was $ 35, plus a new set of holes punched in every one of the 300+ pages of the book. Office Depot said it couldn’t do the job at any price. Here I found someone competent and intelligent. Five minutes later I emerged from the store with my new binding and no extra holes. Total cost: $ 1.05!!!

I needed to drop off a package and get a receipt. I thought I knew where it was, but with the mess of Rt 7 construction, let me be specific. This Fedex office is in the Pike 7 shopping center with Staples and TJMaxx. It is at the Panera end, farthest end from TJMaxx. People were pleasant and a gal stepped over from the printing desk to help out at the Fedex desk when several people appeared to drop off at the end of the day. Parking at this end of the shopping center isn’t too bad.

FedEx has always been great with customer service! I use them regularly sending packages for work and have been more than pleased with the level of efficiency and attention to detail.

I work around the corner and stop by this FedEx for all my shipping needs. I have been coming here for the past few months now and I love their service!
Staff has been very helpful in shipping my boxes! Maybe FedEx buying out Kinkos has helped!

Ok — Kevin said this place was awful. However, in a year, they’ve gone completely off of the deep end.
I went in here to check the net when I couldn’t get on the Panera net. When I was waiting to ask the lady what I could need to do, I actually had to wait five minutes while she was in the middle of a personal cell phone conversation. Never mind the fact that I was staring a hole into her face and just causing her to turn around as she kept talking.
All I know is that this experience reminded me of the Dave Chappelle skit of ‘Pop Copy’:
Male employee: Girl what’s wrong?
Female employee: My butt is itchin like crazy and I took a shower! *faces customer* Can I help you?!
*sigh* Bad, bad, bad.

Wow. This place is pretty incredibly awful. The day of the DC James Bond Unilocal scavenger hunt, I was planning to print off my clue lists and trivia answer sheets at my office, but discovered that the network was down for the weekend. With little time to spare, I looked up the nearest Kinkos, and this location came up.
First, the parking for this plaza off Route 7 is always a zoo. Doesn’t matter what time of day or night, apparently. I’m always amazed to see nice cars parked here, because I know if I owned a 6 series, I wouldn’t come near this place.
At any rate, I only needed to print out four pages, two in black and white, two in color. They were already loaded in my thumb drive, so I figured I could just drop it off with their print shop folks and head out within five minutes. Oh, HECK, was I wrong!
— They easily had at least two staffers to each customer, yet it took me ten minutes waiting in line to speak with someone
— I was told by a staffer to use the self-​service area, and later discovered it’s expensive AND their color printer was broken
— I went back to the printshop area to request my color copies, which they did (and it took about five minutes for two pages); the guy was nice enough not to charge me because of how outrageously pricey their self-​service area was (bonus!)… but unfortunately forgot to return my thumb drive to me (bummer).
Sooooooo… about half an hour later, I’m finally on the road on my way to the JB Day meeting location and barely get there in time for the kick-​off! And it wasn’t until I got to the Metro that I realized I’d left my thumb drive, but it was too late to go back by that point. I did call when I realized, and the lady on the other end of the line let me know that the shop was open ²⁴⁄₇ and I could pick it up whenever. Okay… that’s redemptive…
So late that evening after an awesome time with scavenger-​hunting Unilocalers, I made my weary way back to Kinkos to pick up my thumb drive. This time there was one staffer and a half dozen customers. He looked completely harried, exhausted, and frustrated. It took me –another– fifteen or twenty minutes to finally speak with him, but he was nice enough to return my thumb drive to me after I described it. They earn an extra star for saving me $ 10 on a new stick.
Their operations here make absolutely no sense to me, their hardware is apparently not always functional, and it’s a nightmare to get assistance from the print shop. So help me, I’d rather stab my finger and write in blood than get copies made here. NEVER AGAIN!