Enterprise Rent-A-Car

This place is great I always receive great customer service and will be renting from them often.

The sales staff was prompt and very courteous, in spite of the place being full. My issues were this: I had reserved one type of car, but was told at the desk that there were no such vehicles available, so I’d have to take a larger-​and more expensive-​car. Since I desperately needed this rental, I took it. The other issue is with insurance. I can safely say that I was not the only person renting that day who, upon signing the papers, was told that I needed physical proof of insurance that would cover the rental, and if I was unable to produce that, would be forced to purchase insurance from the company-​which everyone who has rented a car can tell you is quite expensive. This could’ve easily been mentioned during the booking process, but was not. Not a very professional way of nickel and diming your customers. I don’t fault the desk staff, though, as they don’t make the policy. They, on the other hand, were very professional and for that reason alone, I’d recommend this place.

Called in a reservation for a convertible at least two months prior to the rental date. Was promised one of two different cars. My first mistake was to call the corporate office, I should have called the local place to see what they actually had available. Because what they have in the lot is completely different from what the corporate office tells you. I was promised a Camaro or Mustang, they ended up giving me a Mazda Miata. Was planning to have a little more luggage space. Make sure that when you book, you call the local office or go somewhere else. Rate was typical for a convertible. You’re not doing yourself a favor by going here, they’re just a typical car rental place. Next time, I’ll try Avis down the street.

I’ve worked in customer service for over 10 years, and this is hands-​down the best experience I’ve ever had.
I was in town to visit family, and I had very limited time. I booked a car through enterprise online for a specific time slot, but when I got there they didn’t have any cars available. Turns out there was a recall at the jeep dealership next door, and they were relying on people returning cars from the previous day to supply them for the next customers. given their situation, these people had the best attitudes I’ve ever seen! They were always smiling, trying to make everyone comfortable, and as soon as the car arrived they would clean it as quickly as they could to get you on your way.
What a lot of people don’t realize is that these reservations are made in a call center thousands of miles away from the actual store, and it puts these employees in a tough spot. In a time where people were being impatient, these employees never lost their cool, and provided the best service I’ve ever had!

Exceptional customer service! Tiya and Alex both have helped me out and they are AWESOME! Everyone else who’s helped me over the phone has also given outstanding customer service! It’s so refreshing to see people at work enjoying their jobs! Everyone has a smile on their face and acknowledged me as I came in. Thank you ladies and gentlemen for making customers feel truly welcome and important!

Give you one vehicle then give it to someone else. Then you’re expected to drive a freaking minivan. I don’t think so. This place sucks. Why are they in business if they have no cars for rent? Renting out vehicles they don’t even have! Not happy

I reviewed this location before and only gave it one star. I returned since it is the only place my dealership does business with. This time the experience was much better. It only took 20 minutes to get my rental car.

Never go to this enterprise, my mom and I planned a weekend away, so we made a reservation to pick up a car at 2:00. We arrived around 1:30 because from previous experience we know they are slow and the wait is long. We were helped around 1:50 and the man helping us said there were no cars available except a truck. My mom put in a reservation for an Eco friendly car– for gas price reasons. So I said to the guy, what’s the point of making a reservation if there will be no cars. He responded by saying that cars some times get damaged or need an oil change or people need them. He then proceeded to tell us that if we wanted to wait (with 4 people ahead of us) we could MAYBE get a car then. The four people ahead of us have currently already been waiting for 3+ hours. I would never recommend this place.

I came in on a Monday and got a ride from the body shop. I waited over a hour to get a car they had four staff at the counter but only one staff giving the car out. A guy named traven went out of his way to work with a guy and his new born kid who’s card has got declined. He lowered the deposit for him so he could rent a car

Worst rental car business in the whole high desert. I’ve never ever had the kind of customer service I’ve had to deal with here. Was trying to get through on the phone for half an hour constantly getting hung up on and I already had a reservation! I’d hate to see how bad customer service gets here when you don’t have a reservation. Was not informed of their payment stipulations until I got to the office and they told me if I wanted to pay with debit card I had to bring in a utility bill and a paycheck stub… didn’t know I was trying to get a credit advance, thought I was trying to rent a car! I’d advise everyone to stay away and go elsewhere.

I wanted to take the time to call out the exceptional service I received at Enterprise in Victorville last weekend. I was involved in a serious accident on the I-​15 with my girlfriend and her mother. After 2 hours in the sun with CHP, the tow truck took us to this Enterprise location and it was 45 min AFTER they closed. The wonderful manager, Traven, stayed late and helped me rent a car so I could get back to Los Angeles.
Traven went above and beyond to help me get home on a Saturday after a horrific experience. I tried to tip him cash and he would not even accept. This guy is a lifesaver and I am so grateful for his help!

Trail and error. Most will give thee service you expect but sometimes you there’s a hitch. Overall good service

THANK YOU to this location for staying open a little later than closing time so I can return my rental!!!