Starbucks

SOMEONE FIRE STEPHANIE THE MANAGER!!!
She is a total brat! I have talked with many other customers after leaving starbucks about how awful Stephanie is. The employees that were hired before her are much more competent. She is no manager to not honor customers requests, it is very clear she is just in it for the higher salary and obviously demonstrates no leadership skills. Many times I have seen her give attitude to customers or even her employees! Who made this poor decision? ON a side note. The baristas are OK usually.

I can not believe what amazing customer service I just had! As always, I went through the drive thru to order a black iced tea and when I got to my office the iced tea spilled all over the place as it was accidentally dropped. Luckily, Starbucks is in the same plaza as my office and I went to go get another one. I told the cashier that I was just there and told her what happened and she didn’t charge me. I told her it was my fault, but she insisted! Wow! Amazing!

The most incompetent staff!!!
They screw up takeout constantly!
Don’t they train their associates???
Four months ago they were flawless and now pathetic!!! Starbucks should have a mystery shopper go to that location!!! I’m sure they would fire the whole team in Vernon Hills!!!
Stephanie the manager is worthless!!! Offering something for free is not the solution for the problem!!!

This is by far the slowest Starbucks I’ve ever been to. Often 10 to 15 minute waits even on short lines. Pretty terrible and then get my drink made incorrectly all the time.

Bad service! No greeting. The counter barista just made eye contact with me and stood there. So did I. She finally ended the staring contest with a very fake smile and facetious order request. No announcement that my order was ready or name. I assume this leaking drink was mine so I left with it.

(Usually) the «frozen drink» fraps have little to no ice. I say usually, as once in a while I get one made like it should be, which is not watery but has some ice. I’ve requested extra ice, etc. but makes little difference. Hey I pay $ 3 to $ 6 for a frozen drink… it could at least be frozen…

Most of the time, they are decent. Although there have been plenty of times where they messed up my drink because they are too busy. Drive thru is usually a mess. Have had multiple occasions where I sat in drive thru line for almost 20 minutes, just to have to go inside afterwards because my drink tasted horrible. Staff is normally pleasant, with the occasional pissed off employee here and there. They need to work on being able to handle a rush of customers better. Hire more people, or let corporate know that whatever is going on at this store needs some changing.

Convenient location for me? Yes, and that’s about the only good thing about this Starbucks. They’re super slow. Constantly making drinks wrong. Every visit has been an error with them. Last time I was there, I didn’t receive half my order. After waiting in line for 15 minutes, I didn’t have time to stay and fight it out. I just won’t be going here in the future.

This location is possibly the slowest one in 3 towns. Also, as slow as they are the order should be right and they rarely are. If you call them out on it most of the employees are clearly bothered. I have gone out of the way on numerous occasions to the location on 45 even though I could walk to this location.

This Starbucks is always friendly! Love the quick and quality service. Tonight they covered the fee for my iced coffee after I realized I forgot my wallet at home! Thanks guys :)

good location inside the shopping plaza next to walgreens, always quick drive thru provided the person ahead of you didnt order a triple latte, espresso, soy upside down cappuccino frappé venti… lol i just order a coffee with cream and sugar

Me: can I get a vanilla bean frap «light»?
Them: no, only coffee-​based fraps.
Me: ok. Then I’ll have a peppermint mocha frap. They ring up the order
Barista: tall peppermint mocha (hot drink)
Me: that should be a frap
Barista (a few min later): peppermint mocha frap!
Me: did she tell you it should be light?
Barista: no. Ticket says peppermint mocha.
Doh! Offered an apology? No. Offered a make good? No.
Posting on Unilocal while sitting here? Yep.

Mornings are ridiculously crowded during the school year since every mom dropping off kids swings through the drive through. Afternoons and weekends they put the b team on duty and it is slow, slow, slow. Yogurt ordered and given to me with apologies that they had no spoons. Just now, we tried ordering 5 sandwiches before they had one in stock. Yikes!

If I could give this no stars I would. For years this location has been the worst in the area in regards to customer service. The employees are lackadaisical and rude. I ordered two of our regular drinks on 10÷25÷14 one of which was a canned Refresher drink. I asked politely for it in a cup with ice. I was quickly told they would give me a cup and I could pour it in myself. I was incredulous! When I questioned this saying that all the other area locations will do it the young woman said «let me ask my manager.» She came back and said they would do it with a snarky attitude. I said thank you and thought I was done with the bad service. When I pulled up to pay I handed her my Starbucks card. When she handed it back I went to put it back in my wallet and she impatiently said «here’s your receipt» in a rude tone because she had to wait 10 seconds holding it while I put my card back. To top off this awful experience, when I asked for the «short» straws (both drinks were in Venti cups) she snottily asked me «do you mean the green ones?» Sorry sweetheart, all Starbucks straws are green. I will make sure I do not stop at this location in the future, I’ll go to the one on 21 or ⁶⁰⁄₈₃ close by. They are both much nicer to their customers.

I frequently visit Starbucks locations as part of my work outside the office. This location has always been clean, the team friendly and ample seating inside and outside.
The few times myself, family members or guests have a problem or issue with their drink order, they are treated well. This is a fairly busy location on Vernon Hills and during some of the busy times the baristas can be a bit off, but that just comes with the territory.

Worst starbucks i have ever been to! Guy who toon orders was very un-​professional. Ordered a grande caramel frappacino… Which has been my go to starbucks drink for 10+ years. When they handed it to me it loomed darker than usual and there was no caramel drizzle! I tasted it and it did NOT taste anything like it should… It was bitter and so thick u couldnt sip it through the straw! I told the guy and he said they would make a new one. Next thing you know, the barista came to the window all snotty and sarcastic and asked, «did you mot want the coffee flavor?» I said, i asked for a caramel frappacino… She then replied, «so u dont want the coffee?» I told her never mind i just want my money back. Im pretty sure Starbucks built their empire on great customer service. I have never been challenged by a barista, the guy working the window and the manager. The manager didnt even seem all that concerned when i told him my issues. I will go out of my way yo avoid this stArbucks.

I tried this Starbucks out on my way to work. I had forgot to make my coffee at home so I figured this would be a good chance to try this place out. The good thing is that they are open at 5am. The first time I came in I ordered a medium cup of coffee to go. The service was friendly and courteous. They didn’t quite have everything out yet as I added my cream and sugar there was nothing to stir it with so I grabbed a straw.
The second time that I came here it was about 5:15am and when I attempted to enter the door was still locked. Luckily the girl behind the counter noticed me and opened the door. I ordered and received my medium coffee, this time the creamer was empty. I’m wondering if the creamer dispenser was left out over night because if they picked it up, they would have known it was empty. I told them it was out and they brought out another container.
Just some things that they need to fix and this will be a good place to stop on my way to work on those days that I forget my coffee ;-D.

First of all, don’t come here trying to use their wifi, it is 3g, sooo sooo slow.
There is also a drive through window at this location.
A lot of starry eyes.
Everything else, it’s typical.
When you do get the chance to speak to the workers, they are pleasant.

The one great advantage to this Starbucks is that it is close to home and has a drive thru! The interior sitting area is nice, but small — I don’t think I could see myself trying to read/​study here for a long period of time since it can get really crowded easily. They offer outdoor seating when the weather’s nice and that’s a plus as well. The baristas are friendly and efficient.

Yay! Starbucks!
Nothing special about this location. Yup, it’s a Starbucks.
Came.
Got a pumpkin spice latte.
Left.