Metro Square Dental Associates

Run like a factory. Spent over $ 1,000 for dental work and then they sent me a bill for an additional $ 5. I told them that me and my family would leave the practice and they still wouldn’t waive the $ 5. So… I paid $ 1,005 and will never go back. On a positive note… their front office staff is amazing.

This was the worst dental office I have visited. They resort to sneaky practices to make money (like doing xrays EVERY visit, rather than once a year as covered by insurance and do not tell you they are doing this). The dentists were also some of the most condescending and chauvinistic men I have ever met. The office manager/​billing person talked to me like I was a school child and she is the head master, far from the way anyone wants to be treated as a patient. I highly suggest searching for another dentist rather than visiting this office.

I can’t rate this practice’s actual performance, since my family never even got to the appointment. I wanted to schedule an appointment with a dentist recommended by a friend. The contact info from my insurance company was Metro Dental, which turned out to be their old practice. However, Metro Dental’s reception told us this was their current practice and scheduled appointments. We found out the truth when we went to our appointment and looked up directions… to our desired dentist’s current practice! Imagine everyone’s surprise when we showed up with no appointment at the new practice. LYING is not a good way to start a relationship with people you’re planning on providing medical care to!

Dr. Ford provides the very best in care. She provided a root canal on my number 9 tooth in about 1.5 hours. She explained everything that she was going to do at every step in the procedure. I literally felt NOTHING. I was expecting a painful experience but she is so very good at her craft, i felt nothing at all.
I never had such a pleasant experience having a dental procedure before.
Dr. Ford is as good as it gets.

Dr Goody is scary for small children. Made my son cry and was terrified of her. She definitely will never work on my kids and should not be allowed near them.

I found Metro Square online after leaving my previous dentist for unsavory insurance billing issues. Unfortunately, Metro Square was just more of the same. The people were very pleasant in person, and the Dentist was very professional. However they recommend all sorts of «extra» procedures to pad the bill. In my case, they ran additional x-​rays above and beyond the normal amount without letting me know and my insurance refused to cover it. It was only $ 30, but I let them know that I would leave if they insisted on charging me. They seemed just fine letting me go.
Too bad for them, as I generally need lots of expensive dental work and they lost me over a bad/​greedy policy and $ 30.

Metro Square Dental is the WORSE dental practice I have ever encountered and would WARN all potential patients to NOT use this practice.
Our family was out of town and we had to cancel our appointment. They charged us $ 200 for cancelling our appointments and told us that is the reason they did not want to book a family. DO not WASTE your time with this practice. I will never step in there again!!!
All of the front desk ladies are extemely RUDE and they do not bother to try and be pleasant or accomodating. Sorry I am paying you to treat me badly!
They are the WORST dental practice within the area. You are better off going to another practice.

Rip off rip off. They will charge u for just talking to a doc. Don’t have the high fee for important work? Sorry. But they’ll pull it for$ 100. No bed side manner. Rude front desk ladies. They charged me $ 200 for needless xrays that were
previously taken. Do not waste ur time or $. Dr Schussler nexy door is way better

go to mundelein instead. these people were not gentle, were rushed, had horrible conversation and injected the novocaine sort of rough. at least the people at mundelein dental are so much more positive and nice and friendly and careful with their work. i thought metro square had the shiny new thing going for them but i cant say they are the most civilized or mindful. yuck. go the extra mile to anyone else. why are my teeth still hurting. easy. because i went to metro square dental. mind you, my teeth werent hurting before.

I had a Dentist in Deerfield prior to becoming a patient here, and I thought my teeth were in great shape. I then had a Dental Consultation with Dr. Daitch, and I realized that my teeth required a lot of work. I was surprised this was not diagnosed earlier. They have the most up-​to-​date equipment, which is always a plus. They also see patients over the weekends.

Awesome dentists! Hygienists are super friendly. Office is very modern with flat screen tv’s, iPads, crowns done in one day, and on my last visit I received a scented towel — first class service all the way! I have a ton of work done since my first appointment in 2004, wisdom teeth extractions, invisalign, cavities filled, crowns, whitening, and a veneer. All of my treatments were fantastic and I always recommend them to my friends and family.

I would have to agree with some of the other reviews. I had zero cavities before coming to Metrosquare dental. After getting many cavities filled, the next appointment Dr. Cohen told me I needed a root canal! I went to get a second opinion, and the dentist told me I needed no such thing. I wish I was smarter sooner, it could have save me thousands! I do not recommend! They are crooks!

The other reviews sum it up pretty well. I went here for two years and it’s been a continual series of screw ups and wrong advice. They always seem in so much of a hurry.

Stay away!
I had just moved to the area and went here when I chipped my tooth and needed to see someone quick. They were able to get me in so I went. They fixed my tooth well enough, but told me that bonding isn’t going to last forever, and that I would need a veneer on that tooth. Of course, IF I want it to match they said, I would need 4 veneers on my front 4 teeth. So, now we’re talking thousands of dollars.
I quickly decided it was time to find a new dentist. I found a new dentist that I really like in Libertyville. They asked if I could have my records sent from other dentists. I called the dentist I had seen for years in Chicago and they happily sent along years of xrays and records. I called Metro Square to get the ONE xray of the tooth and they said it would COST ME $ 30 to forward. I asked if I could pick it up – nope. I called new Libertyville dentist back and told them this, their response was «let me guess, you went to Metro Square in Vernon Hills.»
So yes, I will be moving on without my $ 30 copy of one tooth Xray, an xray I already paid to have taken in the first place.
By the way, Libertyville dentist says my chipped tooth repaired with bonding is fine, and there is no need for veneers other than cosmetic reasons.

I have been a customer of Metro Square Dental since 1993 and am still a devoted client. They have the latest in technology and the one stop shopping (ie. Periodontist, endodontist, orthodontist, Brite Smile) I have the most beautiful looking teeth around because I get the best care. They are always very professional and adapt to my busy schedule. My children have gone there since they were two and love Dr. Jeff. Each procedure is thoroughly explained so that you feel comfortable about what is being done. I always have found good value in his service and there is the old saying «You get what you pay for.» All the doctors, hygienist, and staff treat me with the utmost respect. I recommend Metro Square Dental to my clients and friends.

In my opinion Metro Square Dental pushes a lot of unnecessary and high cost procedures (many of which are not covered by insurance). Both my GF and I felt a lot of pressure to either «fix» existing dental work that wasn’t causing any noticeable problems or do procedures above and beyond what our past dentists have either described as optional, or never suggested in the first place. Worse, when we pushed back on the upcharges and add-​ons, I felt like they were very smug and condescending with comments like, «Well, it’s your body, so I guess you can do what you want». Why yes it is, and that’s why I’m not letting you get your money grubbing hands on it anymore.
Funny side-​note, they had the nerve to send Certified letter to me informing me that since I had a habit of declining their recommended procedures, they could no longer treat me. One would think that they would have realized when I walked out in the middle of my last exam, (in which they were pushing two more costly and uncovered procedures), that I was not going to continue as a patient. It would have been a better use of their wasted $ 6 in Certified postage costs to buy themselves a d**n clue.
I would not recommend them at all.

I would like to rate them lower due to a recent experience, but honesty and a sense of duty prevents me. Metro Square has served me well over the years.
Unfortunately I had to cancel an appointment on the same day of the appointment and they still charged me $ 40 for missing it. I understand that they need to enforce their policies, but I’m extremely upset that they didn’t even try to reschedule my appointment!!!
They decided that $ 40 now is worth more than keeping me as a customer.
Party foul. I will most likely not go back since I personally feel slighted by their service, but I wouldn’t steer anyone away.