David’s Bridal

Great service — they really try their best to make you happy.
I am a bride and went here to shop for bridesmaid dresses and my dress. I found everything I wanted, and the appointment was quick and painless — the bridesmaid dresses were going to get shipped to me. Unfortunately it seemed that one of the dresses would arrive to late to be hemmed in time and the reps were really good about keeping open lines of communications, despite the fact that it looked like we would be disappointed.
They overnighted the last dress and it will make it in time! Very happy — Thank you Agatha and Jennifer.

Extremely disappointed with the alterations to my daughter’s wedding dress. She found the perfect dress for her wedding day and placed the order with David’s Bridal. When the dress arrived she went in for the fitting and was charged over $ 300 for the alterations that were needed. When the alterations were complete she went back in for the final fitting. The length of the dress was perfect and from what she could see with the front of the dress, everything fit. On the day of her wedding when she put the dress on we found that there were no alterations made to the back of the dress and there was so much extra fabric it looked ridiculous! THEY should have caught this when she went in for her final fitting since all she saw was the front! Fortunately we had safety pins available on the day of her wedding so we could pin down the extra fabric. She looked beautiful but no thanks to David’s Bridal. I will make sure I let everyone know how bad this experience was so no one else has to deal with this. Go somewhere else!

I went shopping this afternoon with a bride today at the Vernon Hills location. Our party was looking forward to a pleasant afternoon of dress shopping. I was appalled by the lack of personal attention and enthusiasm from the consultant (and entire staff in general).
Throughout the appointment, we felt that our consultant (Corinne), seemed disinterested and not willing to take the bride’s wishes into account. The bride made specific requests about the style of dress that she wanted, and the consultant would consistently come back with only one dress that did not match her requests. Corinne seemed disinterested and impersonal.
We were willing to overlook the above, until our appointment was wrapping up. The bride scheduled after us arrived 15 minutes early. Corinne put our appointment on hold and greeted the next bride before her scheduled appointment. She asked us to get up from our chairs for the next bride’s family to sit down. This was inconsiderate and disrespectful. Our party did not deserve to be asked to stand, especially before our appointment slot was over.
I like to consider my self a «no nonsense» type of person, and this David’s Bridal location was filled with «nonsense» people. The staff was not meeting our needs, nor did they seem to be trying to. I hope that this review is able to help the salon troubleshoot some of the customer service issues that they seem to be having.

Patricia helped me today and made my week! She was able to order a dress for my daughter that I could not get online. Customer service is very important to me and Patricia is a perfect example of what it should be.

If I could, I would give them 10 stars. I’m in a wedding that means a great deal to me I about three weeks, and I was recently diagnosed with an autoimmune disorder that has left my legs severely blistered and scarred, and my bridesmaid’s dress is short. I went into the shop today to see if something could be done to add length to my skirt to cover my legs, as I am really self-​conscious right now. At first, it seemed like I was going to be out of luck, and honestly I started to tear up, but then the seamstress Jolanta got the store manager Pat and consultant Corrine involved and they worked magic. They found another dress that I could purchase to use the skirt from and keep the top from my original dress and see them together. Pat not only gave me the original $ 20 offer for the dress, but also 20% off on top of that. David’s bridal doesn’t typically perform alterations where they switch skirts and tops and things like that, but Jolanta and another seamstress put their heads together and offered to perform the service, just to make my life easier. AND they’re getting the alterations done with plenty of time for the wedding.
I really am not overstating it when I say my experience today made a difference in my life. To have people who don’t know me from Adam band together to make me comfortable and accommodated and quite frankly, taken care of, was amazing. No one flinched when they saw my legs, no one asked why I had waited so long, they were just like «here’s how we’re doing this, we’ve got you». And they volunteered that kindness on a busy afternoon, without me having to say so much as a peep. This is a one of a kind team who you will definitely be happy to have in your corner for such important times in your life!
They’ve earned a customer for LIFE.

I started the search for my dream wedding dress back in Feb. 2015. I thought I had a decent budget, but after visiting a few other bridal boutiques in the area, I realized that to get the dress I was envisioning I would have to go way out of my budget.
I decided to try on dresses by myself, so on a random Tuesday in Feb. I made an appointment for that afternoon and was able to get one for 4 PM. When I arrived to the store it was pretty empty except for one other bride. We pretty much had the whole place to ourselves and it was really lovely. Angie helped me pick out a few dresses and I was shocked at how much I really liked most of the dresses and they were well under budget. I had seen a dress on the mannequin and it was the first one I tried on and it was love at first try-​on. I had tried on a few more dresses but kept going back to the first one. I decided I wanted to bring in my mom and dad to get their say and I came back a few days later and said yes to the dress! I honestly didn’t expect to get my dress from David’s Bridal and to be honest was a little embarrassed because of the stigma around DB but the experience at this location was incredible. I would highly recommend a visit during the weekday to avoid the busy weekends.

I work in the area of Vernon Hills and based on all the positive reviews I picked this store to go to shop for my wedding dress!!! The manager Pat is WONDERFUL. She is the reason the personnel are all so positive and very helpful at this store. If you are looking for a wedding dress or bridesmaid dress I’d highly recommend you checking out this location of David’s Bridal. They are super nice and very helpful! You will not be disappointed in your shopping experience at this store. Pat is the main reason I chose this store and I was so happy with my dress and overall experience!!!

We went in to David’s Bridal this afternoon to browse their selection. I am recently engaged and didn’t have any intention of purchasing a gown today. I didn’t even make an appointment I truly didn’t think I’d be ready to purchase anything.
Turns out there was a last minute cancelled appointment so the wonderful ladies at David’s Bridal offered me a room to try on a few gowns. I showed my bridal consultant, Stephanie, a few ideas of what I had in mind– she immediately went to a dress that fit everything I wanted in a dress. It was the first dress I tried on and I ended up purchasing it today! Stephanie was absolutely amazing. She didn’t pressure me into making any sort of decision and she listened to exactly what I was looking for.
I’d recommend Stephanie and the rest of the David’s Bridal staff to any bride-​to-​be!

I cannot even begin to describe how amazing this store is! It’s clean, it’s organized, and the customer service is out of this world!
I went in last week to fit a few bridesmaids and pick the dresses. So easy! Our consultant Chanae was attentive to what we wanted and made the process very smooth. So smooth that I booked my wedding dress fitting.
Today, I came armed with styles I wanted to try on. Eileen was my consultant and she was perfect! Super attentive, came with great suggestions, and was so incredibly helpful. I wasn’t planning on it at all but I did say yes to the perfect dress (and not one I originally picked out!) I was so excited to ring the bell!
I highly recommend this DB location! Pat the manager helped us out as well and she’s wonderful too! I can’t wait to go back in a month or two for the official fitting with how pleasant the employees are to work with! They really make the experience extra fun and enjoyable!

Horrible service. I had an appointment at 330 they told me that someone would be with me I could look around. Around 345 I went back and the hostess said it would be a few minutes. I ended up leaving at 430 without anyone helping me. It wasnt very clean it was very messy.

I have to give David’s Bridal another FIVE STAR RATING! My wedding is April 18^th and I bought my dress the last weekend of February which did not give me much breathing room for my dress to come in and be altered. That is completely my fault, HOWEVER, they were so ACCOMMODATING AND HELPFUL that when I called yesterday and talked to the SUPER WONDERFUL, POLITE and HELPFUL PAT on the phone, she gave me AMAZING NEWS!!! They had put a priority order on my dress and when I called Pat told me my dress HAD ALREADY ARRIVED! I was overwhelmed and super excited (once again made me want to cry) because I was elated that my dress had been shipped within two weeks! Simply unbelievably! I love this place and I can’t even begin to thank them for being so unconditionally helpful. I mean if I could give this store a 10 star for service I would! YOU HAVE TO STOP BY THIS PLACE — the employees there are incredible.
Pat — thanks for making my day yesterday, you were courteous and polite. Can’t wait to see all of you!

The first time I went to David’s Bridal in search for a wedding and bridesmaid dresses for my big day, I had the misfortune of going to the (old) Schaumburg store. Without going into much detail about that experience (I will write them a separate review), I ended up purchasing my wedding dress from Diana’s Bridal in Skokie and was hoping to get my bridesmaid dresses there as well.
After checking out a few boutiques for bridesmaid dresses (Diana’s Bridal, Here Come the Bride), I decided to give David’s Bridal another shot because I really liked their stretch satin fabric and they had the ideal color of dresses I was looking for. We scheduled an appointment online at the Vernon Hills location, and went with my maid of honor and one other bridesmaid (i had 6 total). We were lucky to have Pat, the store manager, helping us out. Having already tried on dresses at the Schaumburg location, I wanted to see that same dress again. They had the dress available in basically every color and size. Also, the store was clean, bright, and beautifully organized. As opposed to the Schaumburg one, which felt like a warehouse. When I returned with the rest of my girls to get measured and try on the dress, we showed up on a Saturday morning at 1130am without an appointment. The store was crazy busy! But lucky for us, Pat was there again! We were not forced to wait, she accommodated us immediately with rooms for the girls, and did the measurements herself. Since they had so many sizes of the dress, each girl was able to try on the dress in her own size. I do want to note that we will most likely be doing our alterations elsewhere since David’s Bridal charges quite a bit for alterations in my opinion. But needless to say, we rang the bell!
I want to thank Pat for her help and flexibility. We all left in such a great mood, and I can’t wait to see my girls in their beautiful dresses on my big day!

I had such a great experience here. I came here to look for a wedding dress. Everyone was so nice and genuinely excited for me. I met my consultant, Angie. She is such a doll. She helped me get in and out of a few dresses before I found «the one». I’ve been back twice since to try it on for my maid of honor to see and then to order it and they’ve all been so wonderful. The dresses are gorgeous and affordable. I will absolutely be back to buy my bridesmaids dresses! Don’t go anywhere else!

I just got my wedding dress here, last night. The service was AMAZING. I was the only one at the store (630pm Tuesday appt). Everyone was very helpful and catered to everything I needed. I was beyond amazed by how well everything ran, despite my own personal worries. I have never had such wonderful customer service in the retail world! I was put at ease and they listened and responded to every detail and request! An excellent experience all around!

Customer service sucks! Only go here for your flower flower girl dress and or wedding shoes. So happy I went with here comes the bride in Addison for my wedding dress!
If you really want David Bridal go to the Schaumburg one 1000% better!!!

From the first time I walked into this David’s Bridal, I have been treated like an absolute princess. Today, I had my first alternations appointment, and yet again they were unbelievably nice! The manager Pat, has gone out of her way to make sure everything has gone 100% right. So thank you so much David’s Bridal in Vernon Hills!

I’m standing up as a bridesmaid in a wedding this June (2014) there are 7 bridesmaids total and only two of us walked away happy.
One girl went to pick up her dress after alterations were made and the seamstress altered the waist instead of the bust by accident, but instead of admitting her mistake she told the girl, «you gained weight, I didn’t do it wrong». She is the same size and weight, She hasn’t gained any weight… but the money they took from her wallet for the botched alterations probably took a few pounds off! SO RUDE and out of line! Don’t get your dress altered here if you must purchase from Davids Bridal in Vernon Hills.

I popped into this store a few weeks ago to check out the veils that they have available. While the in-​store samples were a little worse for wear, that is expected with the amount of ladies that they pass through.
They had a large selection of veils with different lengths and embellishments. Lucky me, I came in at just the right time. They were having a sale on veils and headpieces. Even though it was towards the end of the night, the sales ladies were friendly and very informational about the products.
Although I didn’t buy a veil, I left satisfied.

I’m giving David’s five stars for being so *unexpectedly* amazing!
My mom and I (like Laura N’s story) came here just to explore, just to see some styles and try and figure out what styles we liked… what materials, colors, necklines…
We found that out… By finding a dress we really, really liked!
We found a Vera White dress we liked SO much more than we expected. We loved the way it caught the light, we loved the material, we loved so much about it. It looked great with the veil, great with this sparkly headband they had in stock… And it was so me!
Props to our consultant Mari who, after seeing my Pinterest board of wedding dresses, pulled all the styles in the store that she thought we were interested in. And she was right about all of them! Of course, some fit better than others… But she did a great job of selecting ones that were in line with what we liked.
The one complaint we had was that she double-​booked our appointment. Ours was at 11:00 and there was another bride coming at 11:30 whom she also had to help. I don’t know who made this decision/​mistake, but it made the appointment feel really rushed and didn’t make us feel too welcome.

I found my wedding dress here.
I know, I know… of all place to find a dress, you wouldn’t expect me to find one here.
In fact, I’m slightly embarrassed my dress is from here.
It’s not like I meant to. My mon and I only came here to see what was out there, try some on for size, and glance over the bridesmaid dress options. I wasn’t one of those girls that planned my wedding since I was little, so I had no idea what I’d find.
I knew exactly what I wanted: strapless, lace, close-​fitting, versatile.
The woman that followed us around pulled a few dresses from the racks and had me try them on. The first dress I put on fit my criteria and ended up being my wedding dress! Although I tried on a couple more, I kept going back to that first dress. It was just my size (which meant no alterations) and on sale, too. Although it wasn’t my dream dress, it would do. We bought it, I wore it, and I loved it. Yay!
No complaints about any of the service here. I surprisingly liked this location.