Peet’s Coffee & Tea

My wife and I have been a Starbucks addicts for years! But since we visited Boomtown — Reno today, we saw Peete’s Coffee with Javiva sign so we thought we’d give it a shot. We got in line. I was just being friendly to the barista (African American Lady) and asked her which among the three Javiva flavors taste good. She said «all of them!» I understand she was the only barista there so she’s too busy making the drinks by herself; she was also too busy to interact with us (as part of her customer service). She rudely and sarcastically said «I’ll be right with you in a second!» and did not respond any further to our questions regarding the drink. As we waited for our turn, she slid the drink on the table bar and spilt the drink of another customer all over the place. She was very apologetic about what happened because the customer is also an African American like her. So we walked out! We were very disappointed! Peete, I think you need to be more meticulous in hiring your staff! Make sure they are skilled in handling your business and superb @ customer service! I get way better customer service at every Starbucks I go to. Very very VERY disappointed I cannot emphasize that enough!

I rarely ever write reviews, but I simply had to on this occasion. You have an AMAZING barista on your hands. JULIA made our night when we arrived at Boomtown. My best friend and I had driven from Santa Cruz to celebrate her birthday in Reno. We wanted to stop at Boomtown for the first night, and were excited to get there and hit the seafood buffet. Unfortunately, we got caught on Donner Pass and had to get chains. We were stuck there for hours and when we finally arrived at Boomtown, nothing was open. We finally saw that Peets Coffee was still open, and we went there. We were so sad to have missed the buffet, but Julia was SO sweet and accommodating. And she really knew her stuff when it came to the drinks. Fabulous customer service all the way around. She helped us pick out sandwiches and by the end of it, we had smiles on our faces and a little meal to take up to our rooms.
THANK YOU JULIA! You saved our vacation! :)

Bathroom/​Coffee pit stop.
Across state lines this place is pretty consistent with other Peet’s Coffees. I got my iced coffee with no issues and the fam bam went on its way.

I usually go to Starbucks, but thought I’d give this Peet’s a try since I was in the casino. I was pleasantly surprised! I figured the price would be higher than my usual Starbucks but the green tea freddo, friendly staff, and comfy seating area was well worth it.

First thing to know is this Peet’s is run and located in the casino. It does not take gift cards or coupons/​promotions.
The actual Pumpkin Spice Latte I ordered was well made, hot, and delicious.
The service was just okay. I could tell the girl working there did like her job.
I was traveling through the area and there is slim pickens for Peet’s in the Reno area, If I was going near South Lake Tahoe I would of went to that one, which is great.

i haven’t Unilocaled in a while… but for this experience, i’ll make an exception and come back to warn other would-​be-​yelp-​victims. overlooking the severely inflated prices of buying coffee in the middle of nowhere, and being completely underwhelmed by a sad and flat latte because incorporating air into milk was too challenging from the day before… this is a story about one barista’s inability to pour a small sized coffee into a medium sized cup.
i’m not a princess with a coffee order a mile long… all i asked for was a small house coffee in a medium sized cup. not exactly rocket science. i’ve never had an issue until visiting this «peets» franchise. between you and me, i think they stole the sign from somewhere to lure in the coffee desperate. now i’ve drank my fair share of coffee to know when something doesn’t feel right… like when a medium sized cup is only HALF full. i promptly returned to the front counter politely requesting an actual «small» amount of coffee. now for best part, the lady pours the pathetic amount of coffee into an actual small cup TO MEASURE IT (i kid you not). upon seeing how ridiculously little coffee she had given me, she pours it back into the original cup and adds more coffee to it, returning it without so much as an acknowledgment of the screwup.
jee, thanks lady. makes me feel dumb for going out of my way to find a peets instead of stopping at one of the hundreds of starbucks i passed at every stop on the freeway.

I don’t know if it’s just this location but the mocha Freddo has the thick consistency of ice cream! I totally loved (my sister’s) mocha Freddo! Service at this Peet’s is actually good. I’ve ordered from here at least twice. Both employees I’ve come into contact with were pleasant and helpful. The first time I ordered a decaf coffee the barista said they didn’t have anymore (since it was evening) but made me a decaf Americano for the cheaper price of a decaf coffee =]
During my second time there I witnessed the interaction between the employee and two customers who seemed to take forever deciding which pastries/​chips to get and I’m assuming they were asking the worker the prices. I stood in line patiently and noticed that even though the worker looked slightly bored she answered the customers’ questions thoroughly and was genuinely smiling along with those same customers as they ended the transaction. This made me feel more assured that my transaction was going to be pleasant. This was also the time when I got the mocha Freddo that awesomely tasted like ice cream. I do hope the service will be the same when I go back to Boomtown’s Peet’s.
FYI the wifi here is better than anywhere else in the hotel.

Ok yes, the prices are higher than a normal Peet’s, but you are in a casino. I found it refreshing that this area didn’t have cigarette smoke. They also had the tea coolers and I really enjoyed my Pomegranate Berry Tea Cooler.

This is a perfectly good Peet’s. Coffee is standard Peet’s fare (yummy). Are the prices higher than a standard Peet’s? Sure, they’re prices are a little bit higher, but its in a freaking casino catering to a captive audience. if a few extra cents sends you into a tizzy, then you probably shouldn’t be in a casino in the first place! The same goes for the atmosphere. Of course it feels like you’re in a casino, because you ARE! If you don’t like casinos, don’t go into them. Duh!