GoWireless Verizon Premium Retailer

I came in to simply turn in a cell phone because I switched companies and had the worst customer service experience. Wireless Consultant Eric was extremely rude to me. He rolled his eyes at me when I was speaking to him. This may be a cell phone store but reading a text, chuckling and then texting back isn’t acceptable when you are working with a costumer. When I asked him what was going on in the process because it was taking a bit and he wasn’t telling me what was happening, he snapped at me saying «it’s nothing you can help me with.» And continued to not speak to me. I’m so happy I am not a customer of this company anymore. Very rude and not very helpful.

Got quick responses from Go Wireless social media team which I appreciated, and got a call from the district manager. He was very pleasant but bottom line he said he can’t do anything. $ 649 for a 16G iPhone 5s.

I went to the «Go Wireless Ventura» Verizon Store, across from the «Barnes and Noble» book store, in the Gateway Shopping Center and dealt with the store manager, Aaron Sforza. I was investigating the switch from AT&T, where I’d been a customer for 15 years, to explore the advantages of «Verizon». The store is across from the Ventura «Barnes and Noble» book store. There’s lots of open parking in front of the store. Aaron expended a lot of time and effort in explaining my options and I eventually wound up activating my new iPhone 6sPlus phone, as well as my iPad Mini with Verizon. Aaron fine tuned the little nuances of the devices which saved me a lot of headaches, and on top of that, I received an exceptionally sweet rate plan deal! The store is super clean, tidy and well stocked with lots of accessory items. All of the customer relations folks were very welcoming and upbeat, especially Aaron. I was particularly impressed with how knowledgeable Aaron was in not only the technical aspects of wireless products, but also in his skills at culling through lots of options to custom fit the rate plan that was tailored to especially fit my needs! Great wireless devices, great rate plans and EXCEPTIONAL customer relations made this a very wise choice to not only go with Verizon now, but more importantly, to keep coming back to this particular store for advice and accessories! I’m telling my friends and family about the great products and service at this place — FIVE STARS!!!

Great store. Wonderful customer service, Brian is the greatest. If you’re looking for a Verizon store in the Ventura area this is the one to go to. No hassles no waiting like you do in other local Verizon stores. If you want honest, reliable service you will find it here.

James Murry is the man! I had run into problems upgrading my phone at a local Verizon store in Sacramento. My pops went into this Ventura branch and James advised him on a way that I could upgrade for a minimal monthly cost. I spoke with him on the phone and he was extremely helpful. Thanks James!

So glad to have walked into this store. The customer service we received was great. Myra Romero made us feel like family. She went above and beyond to help us make the transition. Absolutely a great store to go to. A great group of people with a lot of knowledge. Thanks again Myra and Marc. Keep up the good work.

Went in to shop for an upgrade. Marc was there to help me out. He greeted me right away and was a pleasure to deal with. Very knowledgable about all the products the store has to offer. He helped narrow my options down to exactly what I wanted. I normally don’t write reviews but when I receive excellent customer service I like to return the favor.

I went in to get a new smartphone this past weekend and the sales person, Giovanni was incredibly helpful from the beginning of the process through the very end — He went out of his way to greet me with a smile, and a funny joke making me feel extremely comfortable. He also managed to get me on a plan that worked better for me than Verizon’s advertised plans. Giovanni was a pleasure to work with and made my shopping experience very pleasant.

I went into the Verizon store on Telephone Rd yesterday the one next to Macaroni Grill
Adrienne helped me. He was awesome his customer service is great he was really nice
I have been with at & t for years so i was debating on the change. If he is what Verizon is all about then I’m super happy with my decision. Verizon u r lucky to have such a great employee :)

So happy with my new phone! Recently switched from ATT to Verizon, and Adrian was extremely helpful in making the transition go smoothly. Managed to keep my same number and all my info from my old phone, great costumer service!

This Verizon store is great. The employees are so nice and helpful. Adrian was especially helpful, he went above and beyond setting my mom up with a new phone and making sure she had everything she needed from her old phone. I would definitely recommend this store to anyone.