Elite House Cleaning

I bought the 6-​hour Spring Cleaning Groupon that was offered earlier this year for Elite House Cleaning. Unfortunately, I have never been able to reach anyone at either of the numbers listed for this company. Finally, I called Groupon who stated they had numerous similar complaints about them. They refunded my money, so all is well in that regard, but it’s very disappointing that this turns out to be an unethical company. I was looking forward to having a nice clean house to come home to!

I’m very happy I hired Elite! They are thorough and like to make their customers happy. They ask me what products I like/​dislike! They are willing to learn your specialized equipment too. I am very happy to have such a clean home from these wonderful ladies!

I just started this new service offered by Elite, it’s called ‘Daily Fluff’. OMG this has changed my life! Thank you, Elite! Daily Fluff is the BEST IDEA!

We needed thorough and professional general house cleaning on extremely short notice to try and get our security deposit back as our lease was expiring on the two floor, four bedroom unit we were renting in Oxnard. I called Elite House Cleaning on a national holiday (which fell on a Monday) and the owner, Julie, called me back ten minutes later with a quote and promise to squeeze me in ASAP.
The quote was reasonable and she was able to get me in the following Wednesday that same week. The crew of two arrived on time and immediately got started. I was thoroughly impressed with their work on the bathrooms: shower, tub, sinks, and toilet all looked brand new, but I was blown away by their work in the kitchen.
All of the kitchen cabinets were meticulously cleaned out (outside and inside), including a deep clean of the refrigerator, oven, range, sink, faucet, and counter tops. In short, everything was sparkling and they were able to buff out stains that I thought would be there forever. They also cleaned the blinds/​windows, spots on the wall, baseboards, and mopped the washer/​dryer room floor.
The crew worked hard for four hours straight and we couldn’t have been happier. We actually wanted to move back in as the place looked better than when we first signed the lease.
Julie and her crew were thorough, sympathetic to our emergency situation, and did a fantastic job in getting the place ready for our final walk through with the property manager. This service stands behind their work with pride.

If there was an option for no stars that’s the one I’d pick.
As with two of the other reviewers I also bought a groupon and found it very difficult to get an appointment for my cleanings. After a couple messages we scheduled an appointment for our first cleaning. The two girls they sent did arrive on time and did a wonderful job cleaning my house, they were quick and effective and we were happy with the job they did.
We were still owed one cleaning to finish off our groupon so once again we began trying to reach them to make an appointment. After several attempts and several messages I finally contacted them and set an appointment for the upcoming Saturday. I received a call from one of the girls there requesting to reschedule our appointment on the Thursday prior to our Saturday appointment, I told them that I needed it done that Saturday and that I have already made arrangements for my baby and animals to be out of the house to have it done. She said OK, and told me she would contact me if there was a problem. I never heard back from her and nobody showed up on Saturday for my appointment.
I began calling back to find out what happened and again it took several attempts and several voicemails before I finally reached someone.
There was no apology and no excuses for the no show.
I set up an appointment for the next coming Saturday and again nobody showed up.
I have still yet to redeem the second half of my groupon which has now expired. I have began a complaint with groupon and I will be filing a complaint with the Better Business Bureau.
I would definitely NOT recommend using this company as their customer service is HORRIBLE!

Beware! I had them give me an estimate on cleaning my house and have called back over 10 times with no return phone call. Appears not to be reliable. Don’t know who owns the business but very bad customer service. Sue, Ventura, CA

Elite Cleaning does a great job. We started using them because of a Groupon and kept using them because they do a really good job. The office is responsive and the ladies who clean our house are friendly, efficient and trustworthy. I highly recommend them.

I bought a groupon for this company and found it hard to schedule an appointment for them to come out. That should have been my first indication that they were horrible, just thought they were busy. They did come out and do a fantastic cleaning. The girls who cleaned were nice and did a good job! I then signed up to have my house routinely cleaned. The next cleaning that was scheduled, no one showed up! I tried calling, no one answered. I left a message and never got a call back. Desperate for a cleaning I called the following week, I did speak to someone who apologized and sent someone out to clean within a few days. I called after to try and confirm dates for my up coming cleanings, and the lady reassured me that I was on the schedule, but they were once again a no show and no answer when I called. Why did I continue to give them a chance, I do not know? But I did and they continued to not show up or return phone calls or emails. The horrible customer service and lack of caring about customer retention, makes this company horrible. Would NOT recommend them.

I purchased a Groupon for a 6-​hour Deep Housecleaning on March 26. It took two weeks to get through to the company. During that two weeks, I called several times throughout the day and never even got an answering machine, let alone a live person. Finally, someone answered the phone and I explained I had been trying to set up an appointment for two weeks the lady apologized and said they had been very busy with the Groupon. She said they were booking two weeks out so I made an appointment for Friday, April 27 at 9a. I explained I was expecting to have several guests at my home on Saturday so that would be perfect. I was told they would call two days ahead to confirm.
Well, I never got a call that Wednesday so I started calling on Thursday to confirm they were still coming. The first time I called I got the machine and left a message. When I didn’t get a call back withing a couple of hours I tried calling again, but now the answering machine wasn’t on. I called six times that day and never got through. I took my chances, left the key where I had instructed, and the Groupon on the table. I made several calls throughout the day trying to confirm if they were still planning to show, but again, no answer. I did get a machine before 8:30a and left a message, but no one called me back. When I got home from work expecting to walk into a clean house I found that no one had been there! As you can imagine, I was very upset.
On Monday, I contacted Groupon Customer Service and they were very apologetic and said they had received similar complaints regarding the same company and was very nice about providing me with a full refund. This is definitely not a company I would recommend doing business with.

So, I had a Groupon, and it was very hard to get in touch with the company — one number was completely disconnected and the other went to a voicemail that didn’t mention the name of the company. I left a message, though, and received a call back from Katie. As another reviewer mentioned, she wasn’t very friendly — definitely acted like it was a pain for her to deal with me, but we worked out that, rather than do two separate two hour cleaning sessions, she would book me for two cleaners for two hours. However when they showed up – early, which was also inconvenient, but definitely better than late — they said they were just there for an hour. After another message to the voicemail, they received word that they would stay another hour.
The cleaners were pleasant and worked hard, and they definitely cleaned in some places that I wouldn’t — behind a cabinet, the closet mirrors, behind the books — but there was just one terrible thing that makes me not ever want to use them again. Of the few things I specifically requested, one was mopping the floors in the kitchen and entryway –reasonable, right? The kitchen floor was the last they did, and perhaps that was purposeful. They ran out the door afterwards, and when I went in the kitchen, it smelled like nasty mildew! They used a string-​type mop, and I guess maybe it never thoroughlly dries or whatever, but it just smelled vile in there, and I could visibly see stains that had been left behind. So I pulled out my own bucket and did it right — yes, hands and knees, with rinse water in one compartment, soapy water in the other. It only took about ten minutes, but the water on both sides of my very large bucket was almost black! I’m sorry — I honestly don’t care if someone dusts behind my books, but mop my dirty floor the right way! And don’t leave the house smelling like an old bathroom — eww!
So, between the poor customer service and the nasty mildewy poor mopping job, I’m afraid I can’t recommend them. Nothing against the workers, though — they were pleasant and they can only use the equipment provided them.

Not impressed. I purchased their «deep cleaning» 4 hour deal from groupon. The first time I had an appointment, no one showed up and I left 3 messages and did not recieve a call back. Today they were finally able to come but I requested a later appointment due to the fact that I work nights and don’t get off work until 7 am. I was told I would be the last appointment of the day and it wouldn’t be before 2:00. They later called and asked if I could do earlier and I said one would be the earliest. They showed up a little after 11, did not even clean for an hour and half, and it just didn’t feel like my house was cleaned. They didn’t even vacuum around the laundry room and I felt like I could have done a better job myself. My sister came home from work and asked if they had actually showed up because she could not tell a difference.

Updating my review of Elite House Cleaning’s no show last week:
Approximately an hour after I left messages with Elite Housecleaning and posted my Unilocal review, I got a call from Elite. They said that their staff had been delayed by a traffic accident (due to the heavy rain that day).The woman was apologetic. I asked if we could reschedule, and they said they would be back in contact on Monday. On Monday I did receive a call from the woman who books appointments. I was pleased they were able to fit me in the upcoming Saturday, though the woman who books the appointments could be a friendlier. She acts as if it is hassle to schedule appointments.
The cleaning crew (2 women) arrived slightly behind schedule on Saturday (10 minutes past their hour and half arrival window). However they worked efficiently and quickly. I was pleased with their work. I would consider having them come again as their work was great, but I would really like to see their management get its act together.

My house sparkles and smells so fabulous when these trustworthy, hardworking ladies leave. It is the best service I have ever experienced.