Hoopnotica

*FOLLOW UP TO ORIGINAL POST*
I want to applaud Adam and Gabbi for handling my customer service issue so quickly. Not only was I issued a refund, but Gabbi also called me personally to apologize for the whole situation and explained to me what had happened. She also replaced my hoop with a gorgeous new one. I really appreciated the personal service and understanding. My initially bad experience was totally turned around, and I would happily recommend Hoopnotica to friends!
*ORIGINAL POST*
In case any of you are planning to order a new sport hoop anytime soon, I would encourage you to avoid ordering from
. I was so excited when I ordered my hoop on my birthday. It arrived late. Once it finally arrived, I found that the taping design was peeling. I received an email from the company stating there was a quality control issue, and that any of the hoops affected would be replaced. They asked me to let them know which design I’d like for my replacement. I responded with my replacement choice.
They did not respond for over a week. I emailed again asking if they had received my previous email and what to expect for next steps. Still no response. I emailed again letting them know that I would be reporting the transaction as fraudulent, since the item wasn’t as described and they weren’t following through with their satisfaction guarantee and had not followed through with their secondary promise to replace all the poorly designed hoops. I received a response that they would be ordering my new hoop and would give me 50% off my next purchase. I informed them that I had no intention of making another purchase, and I just wanted the replacement for the hoop I already bought. They assured me it was on its way.
That was a month ago. I have not heard from them since. No tracking information. No estimate for when they will have my replacement assembled (the hoops are handmade… after seeing the quality of the product, I could easily make one myself, better and for much less money). I reported the transaction to PayPal. Hopefully a refund will be forthcoming.

I ordered a travel hoop for 39.99, on sale. It was very confusing trying to figure out if I had the right weight and thickness of hoop. The description just said the weight of the hoop depending on if you take it apart or not, but didn’t specify the thickness of it. When I received my order the hoop was so thick that when I tried it out it was kind of painful on some parts of my body. My main problem is that there isn’t enough description on their website, and that their customer service sucks. They don’t have a number to contact them to just ask a simple or direct question. You have to email them, and then wait for the auto-​response, and then maybe a week if your lucky for someone to actually get in touch with you. They kept giving me the same response about it being 160psi (when it doesn’t say it on the website so how was I to know I ordered the wrong kind?). Because it was on sale, I can’t return or exchange it, but now I can’t really use the hoop because it doesn’t feel good. I just wish there was some understanding or exception or if I could actually just talk to a person from there. I liked the design of their hoops, but it took a while to get the hoop and then realize it wasn’t what I wanted. I’m too nervous to spend money there and 10 bucks in shipping, to find out it’s not the right thing, again. If I can go there in person and shop I will, but other than that, I’ll probably go somewhere else.

HELP!!! I ordered my Hoop Starter kit on May 8^th (and of course it was deducted from my account on May 10^th). Well here it is, May 30^th & still no hoop! I was so excited to get started hooping. Tried emailing them a few times with no response.

Will never be ordering from Hoopnotica again. Before the holidays I ordered thier sale LED hoop surprise and Matrix hoops. Came just in time for Christmas! Great right?! Well my led hoop did not come with the battery like it was supposed too and flat spot. After some contacts I made via thier website and social media site. which was only followed up by social media contact telling me someone from shipping would follow up Monday due to being on vacation. I sent an email directly to only get an email a few hours later from paypal that money was refunded. Came to follow an from hoopnotica email saying your order #3007 has been refunded. No sorry, no replacement battery, no how to fix the flat spot. NOTHING! Plus my oringal post on thier social media page deleted. And this review (which was in a post not a review). Lack of customer service. So upsetting to have loooked forward to hooping the new year with my first LED hoop.

I ordered a polypro from Hoopnotica on July 31^st after finding a 50% off discount code online. I was so excited and couldn’t wait for it to arrive in the mail! I wouldn’t have ordered from them without the discount because they can be really expensive after paying the extra $ 13.95 for shipping (my order was $ 41 even after the 50% off discount!). This is the only shipping option they have so I thought my hoop would at least be sent out in a timely manner. Wrong.
After waiting two weeks my hoop had still not been shipped. I sent them an email asking how much longer it would take for my order to be sent out and the next day they responded saying it had been shipped out that day and included my tracking number. This was on August 13^th. I was annoyed, but at least I knew it was finally on it’s way to my house. But unfortunately the tracking of my hoop never updated for over another week (August 22^nd).
My new polypro finally arrived on the 23^rd. The hoop itself is great, but because of their lousy, expensive shipping I definitely will not be wasting my time or money with this company again.

It’s all about love and hooplah.
I came across Hoopnotica on Instagram last autumn when they were running a promotion. I was struck by how gorgeous their hoops were and was intrigued by the travel hoops. However, I didn’t order anything at the time.
I ended up ordering my many hoops from another amazing company but kept on Hoopnotica’s email list. The first week of December, a close friend of mine passed away and left behind his amazing wife. I didn’t know what to give her since I didn’t know her as well, but I knew he would want her to live a long, positive and happy life. As I used my hoop to channel through my grief I thought, why not get her a hoop?
Hoopnotica may offer the most attractive and useful packages for new hoopers I’ve seen yet. For my widowed friend, I purchased the 2014 New Year, New You set which included a gorgeous pink & gold travel hoop (which pulls apart into a few pieces and clicks back together with ease, it is also adjustable to make a very large beginner hoop or a smaller more advanced hoop), a beginner DVD, and a travel strap. The set was a pre-​order and wasn’t due to be shipped until the 3^rd or 4^th week of January 2014, which I was fine with to give his wife some time to grieve.
I wanted a card to be included with the set, so I emailed Hoopnotica and explained the situation asking if they’d include some sort of note for me and I offered to pay extra for it. Here is where customer service blows me away. I received an immediate response. Not only would they include a note, but they would find a pink & gold hoop in their current stock and put together the package that day. Before I could respond, it was shipped out overnight and my friend received the hoop set the next day.
She loved it! She text me to say her and her kids (boy and girl ages 17 and 20) were hooping through the night and it was so much fun. The hoop was gorgeous and durable and the DVD was pretty easy.
Meanwhile, Hoopnotica not only kept me updated but sincerely offered condolences as well. The experience was so touching and pleasant I ordered another kit for my boyfriend’s mother that was equally gorgeous and she loved it as well.
Recently, Hoopnotica started a webinar series. Though the first one had a few technology issues, I can tell this is going to be an incredibly useful tool for hoopers, especially those without easy access to classes. I’m definitely going to stay tuned in.
I look forward to returning to SoCal so I can pop in for a hoop class or a few with this amazing and innovative company. I truly believe they radiate positivity, love and of course beautiful hooplah. Sometimes it’s not so much the product but the people behind it that make such a big difference. In this case, they happen to have an amazing product as well. Thanks so much ladies for such an amazing experience.

I have a bit of a unique complaint about Hoopnotica. The employees of Hoopnotica drive these huge, brightly-​colored company vans around Los Angeles, and they are some of the rudest and most dangerous drivers I’ve seen. I’ve observed drivers texting while driving, talking on the phone while driving, and cutting other drivers off in traffic. I would have expected these drivers to be more considerate, or at least safer, considering they are representing Hoopnotica with their behavior.

I was really interested in Hoopnotica’s «travel hoop» that breaks down into 6 pieces and can be slung over your shoulder with their nifty travel strap.
Because I ride my bike everywhere (and am NOT tall), riding to the beach with a regular hoop in tow is damn near impossible.
So I walked into their location on Abbot Kinney and the gal at the front desk was SUPER friendly and helpful, and helped me pick out a great travel hoop.
Really cute colors, the weight is perfect, and the pieces all fit together and come apart really easily. And it doesn’t look like it’s in goofy pieces either when it’s all put together.
Why 4 stars instead of 5? It took me awhile to get into the shop because they are closed on weekends. Prime hooping hours! :)
P. S. Not sure if the folks selling hoops on the boardwalk are affiliated directly with Hoopnotica, but they charge about $ 20 more for a travel hoop than the shop on Abbot Kinney does FYI.
Happy Hooping!

I took the Hoopnotica Teacher Training Method 1 in San Diego with Pamela Crawford and loved it. She is an amazing instructor. There were only four ladies in the class, so it was very personal. i had so much fun, made wonderful connections with new hoopy friends, and walked away feeling confident and truly blissful. Thank you Hoopnotica for a memorable and enlightening experience.

Ok, now I am totally bitten by the hoop bug. Pamela and Katie rock my world as instructiors. Dare to get into the hoop — you won’t regret it! I am amazed at what I have learned so far and am very excited to keep on going back. When I have a not so great day after I hoop I feel SO much better. It is really fun and the hour goes by so fast because we are always laughing as we learn. Did you hear that? I said fun and laughing while working out!!! Do it — you know you want to!

I’ve officially had four classes and I’m hooked. Not only is it a fun workout but Katie and Pamela are amazing instructors and they really work to build on each other’s instruction (i take two classes each week, they teach separate days) and go with the flow of their student’s learning curve for which I’m so thankful! They provide great resources to help you learn and practice. If there’s a move you’re curious about just ask and they’re happy to break it down for you; Katie’s even gone so far as to research a move I discovered online and learn it so she could break it down for me. My first class the hoop stayed on the floor more than it did on me, I was never one to be able to hula hoop, and four classes later these wonderful ladies have me not only hooping on my waist and hips but doing tricks and taking the hoop on and off my body without breaking the movement of the hoop! So amazed with at what I’ve learned so far and the confidence to attempt new moves.
Katie and Pamela, if you see this, thank you so much for sharing your passion and having confidence in your students even when we sometimes doubt ourselves. See you next class!

Hooping classes haven’t quite picked up in popularity in the Midwest. So I decided to purchase a hoop and the Hoopnotica DVDs and teach myself.
I bought one of the gently used hoops from the website. I emailed in a few questions regarding what colors were in stock and got really quick responses. I was able to order my hoop and received it in a few days. I love it!
Too bad I’m not very good yet. Fortunately Hoopnotica sends out emails with tips and even did a free informational video chat with newbies. The instructors have really inspired me to learn more.

Great location with friendly knowledgeable instructors and staff.

Low quality hoops. The travel hoop which comes apart is wobbly and way too light. All their other hoops begin to come apart after a couple minutes of hooping. Impossible to hoop with these. The best made hoops I’ve encountered are from this company called Holistic Hooping. They have a rolling booth I’ve seen at festivals. I’ve played with their hoops and they’re super high quality, high conscious folks, and they’re beautiful.

Took my first hoop class today after getting a groupon. Oh Nice. Fun.
Prior to this class, I have hula-​phobia. I couldn’t keep the hoop up for more than a second. I was really scared of hooping. After embarrassing myself in front of the entire company during our beach party event a couple of months ago, I have promised myself I need to learn hooping before next company beach party.
I made my appointment online. Got there at 10:45 in the morning, waited outside the studio. Esther is a very friendly teacher. She introduced herself while we were waiting outside. By 11:15 finally the manager came to open the door for the studio. That was a bit disorganized.
The good thing about having a groupon promotion is you know that there will be a lot of random new people joining the event. Today is a really good example. We had 4 people in the class, and none of us has prior hooping experience.
There is something about the air in the studio. The moment I picked up the hoop in the studio, I was able to spin the hoop around. AMAZING! I overcame my phobia in the first 3 minutes. In addition to the regular waist hooping, we actually practiced walking around, spinning, hip hooping and hand passing. I NEVER IMAGINED I CAN DO THAT!
The hoops here are not cheap, about 45 bucks a piece. I brought one home. I plan on practicing with my hoop at home and so perhaps I can learn a little cockscrew trick next time.
Totally lovely Sunday morning. Thanks Groupon.

Great for core exercise, not as great for actual hoop dancing. They have a very strict, very regimented formula that they stick to that totally works for learning waist and chest hooping. I’ve actually been really impressed seeing how quickly their students progress in those areas.
The studio is nice, they make great but expensive hoops and useful dvds. all in all I’m a fan

I came across their website online, and was really excited when I saw all of their different products/​DVDs. I was so excited that I ordered the starter set + an additional hoop. When I was ordering, it gave me the option for store pick up. I wanted my stuff right away, so I chose that option.
I got the email confirmation and it said confirmed and that I could pick it up. Well, I sent my friend to go pick it up for me that day (because their hours are very inconvenient and they closed at 5). He ran there to get it, and they of course couldn’t find the order in the system.
I emailed them a few times and wanted to see when the order would be ready, etc. I got a response and they assured me that it was ready and that I could get it the next day. I sent my friend there again, and it took him over 30 minutes to pick up the order. They kept asking him questions about what I had ordered, because apparently they couldn’t find it in the system?
I love the products and would definitely recommend them, but I was very, very disappointed that they offered the pick up option and that it was so difficult to actually get the product. It seemed like it was very disorganized and that the staff wasn’t communicating properly. The person emailing me assured me things were ready to go and that it’d be simple to pick up — whereas the people in the store were unable to find anything and couldn’t locate it, etc.

I bought a hoop. I feel like the cool kid on the block. Wait… I bought a hula hoop!!! Yea, so I’ve come across hoopers (is that the correct term?) throughout LA and after researching hooping online I decided to give it a try. Thanks to my fellow Unilocalers I realized Hoopnotica has a store in Marina Del Rey. How awesome is that?! Their website has a ton of information about hooping, their products and becoming a certified teacher BUT I wasn’t able to easily find locations. When I went to order online I had the choice to get it shipped to me (which would cost at least another $ 10 and I live a few miles from this location) or to pick it up in the store. I gave them a call (got the number from here) and decided to stop by and order in person instead. The biggest downfall (and inconvenience!!) is that they are ONLY open M-​F 9am-​5pm meaning I had to leave work early to make it there before closing. I would add another star if they were open at least one Saturday a month (even for a few hours) OR had later hours one day a week (ie, 11−7pm). The store (if you even call it that) is on a very crowded street but easy to find based off the address and the Hoopnotica van parked outside. Another downfall… parking may be hard to find. When you finally arrive you walk into a small office space with 3 – 4 desks/​tables set up and a rack with a bunch of hoops. The place is cluttered but the people are nice. I was quickly helped and the lady talked me through videos and hoop I wanted to get and gave me a flyer for some classes that are taught at a nearby park. She even demonstrated a few hoop moves while explaining the main obstacles people encounter with each instructional video. So now I have a hoop and video to learn… we’ll see how I do!
Staff: Helpful/​nice
Location: So so (but it is in my area!)
Website: Great with the exception of finding store location (s)/hours
Products: Nice selection. I got the travel hoop which is priced well, cute, seems well made, and can breakdown to save space. I also got the first video (with a $ 5 off discount)
Prices: Reasonable in comparison to other online shops
Hours: Inconvenient :\
I will update review once I watch the video and try out my hoop. :)

Great selection of hula hoops. Pleasant staff. Only problem is that their hours are very curtailed. They’re not open on the weekends, and close early (before 5 p.m.) every day. Were it not for the MLK Day holiday, would never have been able to get there to make my purchase — which I love!!!
My hula hoop, in addition to being great exercise and fun, glows in the dark.
Parking is also a bitch, and in case you’re planning to go there to buy the store is located at Pacific and Windward.

I have myself one of Hoopnotica’s Travel Hoops. it’s SUPER light. the colored part either the pink or the green is foamy and allows more sticking to your skin so you can do pretty cool tricks.
They also have amazing other limited edition hoops. They have a good eye for colors and all of them look great in their studio.
If you are in the area, you can order it online and pick it up at their studio.
You will be shocked when you get to their studio. It’s a great location a block away from the beach. It would be a great living space but. too bad.
It has a loft for their office and I believe they also make the hoops up there as well but it allows for a lot of light to come in to the studio itself and it really makes you want to grab a hoop off the rack and start hooping away.
I haven’t been able to take a class yet, so I refrain from the 5 stars but hopefully soon.
Oh. their iridescent glow in the dark tape is amazing. it looks great in the day time and at night. They also got me into making them myself… it’s lots of fun, a lot cheaper too. but if you don’t have the materials or the time. I think their prices are reasonable…
HAPPY HOOPING!