Sears Auto Center

The Employees I encountered in this store have no desire to provide any customer service at all. We came in looking for a rooftop carrier. We wandered the tool section for about 5 minutes, while 3 Sears employees stood there watching us, just shooting the breeze and ignoring everyone. We approached them, were told to go into the auto section… Where we were again ignored by 2 employees who were just standing around. We won’t be giving our hard earned money to a store who doesn’t apparently want it. We will be purchasing this item from anyone but Sears. I predict this store will be out of business soon.

UNSAFE!!! I had a complete pre purchase inspection on my car. No one mentioned the car was missing a vital part. I found out after i paid for the inspection and for the car. The car was reported well aligned. But it turns out the springs were way out of whack. A huge waste of my money. These people allow unsafe cars out onto the rode. Go anywhere else

Will never be returning… WORST CUSTOMER SERVICE EVER. Well to start we are from out of town and visiting family in Vancouver, thought we would drop it by for just regular maintenance (oil change, tire rotation, etc) for some reason that took two days… Probably because they were trying to cover their tracks.
The «manager» Erik clearly never was trained and got caught in two lies. We came in with a perfectly working AC and then left with it not even blowing air. He was not apologetic offered no solutions and was very rude. He didn’t even know what was wrong. Aren’t they mechanics??? AS WELL AS SAYING IT DIDNT WORK BEFORE. But never put that in the report… So it clearly did work. Very unprofessional and will NEVER be returning! I am quickly spreading the word of the shady work. As well as informing corporate. No way I am ever giving that company another dollar.

***WORST CUSTOMER SERVICE EVER*** Will no longer go to Sears after our last experience with them. We were driving around the mall area when we noticed that our tired was low and you can hear the air coming out super fast, so the closet place to go was Sears automotive, thinking they would take care of us especially after purchasing over $ 1000.00 on tires with them… well we were wrong. My mom and dad who are older got out in the awful rain down pour we had that day and asked if they would please help fix out flat tire, as the air is coming out fast and is not safe to be driving at all on it. The customer service guy said sorry but we are closing and turned them down. Not sure whatever happened to helping out the elder especially when its pouring down rain and have a nearly flat tire.
So we ended up going to AMERICA’S TIRE COMPANY who was also just about to close as well and they came out with helping hands and fixed our tire, even though we were not even a customers of theirs before. So Sears just lost loyal customers and America’s Tire Company just gained new ones.
Good Customer really is appreciated, just too bad Sears let us down big time. Never going back!

I was referred by a friend to come here for an oil change and I’m glad I did. The service was fast. It only took about 30 minutes. They didn’t pressure me into doing anything else with my vehicle but did point out some things that should be taken care of in the future. Josh checked me out and he was really nice. Thanks!

Convenient and fair priced, Sears provided me with three new tires a few months ago. I came in the other day for a rotation. My dad had also noticed something like a screw in a tire, possibly holding in air. When I arrived on time to my appointment, no CSR greeted me for 10 minutes. When he got there, the small talk was friendly enough, and he told me it would take about an hour.
After two hours, I tried to call and got no answer (after the finish of the last service appointment, they had finished earlier than expected and forgot to call me). I picked up the car after 2.5 hours. The man working told me that nothing unusual was found on the aforementioned tire after spraying it. I thanked him and walked out to realize that THEY LEFT MY CAR UNLOCKED, in the MALL PARKING LOT on a SATURDAY afternoon.
Just a warning for Sears, as this was a simple mistake of negligence that could have turned into a serious mistake of stolen items (yes — you are responsible for lost or stolen items if you service my car) or, in the very worst case, a very beloved piece of my life. This error had slight potential to cost the company thousands of dollars for a replacement vehicle.
This will never be my first choice for any service. However, I will always enjoy the main department store.

Allegedly their service is open until 9p.m. on saturday.
My husband is stuck with a spare tire trying to get to Seattle after 2 days of driving.
Not only do they not answer the phone at all, they do the pick up and hang up move. Thanks guys!
For those of you who don’t know. Spare tires are limited to about 45mph for about 30 to 45 miles of use. So he can’t just drive to seattle on it. Also, it’s impossible to get service on Sunday. You can get roadside assistance, but apparently no one has an inventory of anything. Talk about a missed $$ opportunity in this region. That’s not how the east coast works. You’d just pay $ 250 for the whole service. And who cares.

These folks saved my bacon when my power steering belt broke and I limped in. They also found a leaky transmission fluid line. It took most of the day to get fixed, but they got me in (everyone else nearby was jammed) and their rates were more than reasonable. My brother worked for Sears Auto many decades ago and I’m glad to see they have kept up their tradition of excellent service.

Me & my friends bring our cars there on a regular basis. There prices are decent to good and I never got the feeling they try to screw me like in some other similar places. Overall they are trustworthy.

Just okay service. Oil changes are competitively priced, tires are priced right, and the auto department is competent, but not pushy. Recently did brakes all around, but about 2500 miles in, rears are squeaking. A little annoyed, but you know. Would recommend over quick lubes or quick brake stuff for basic maintenance, if you’re lazy.

This is my second time taking my company car here for regular routine maintenance (oil change, filter, tire rotations, etc), first time took nearly 3 hours for less than 20 minutes of work, chalked it up to just bad luck. Well here I am today over 2 hours into just an oil change and was just told it should be another 20 minutes. I even called ahead I see if they were busy and asked if I should set up an appointment but was assured that it wasn’t needed. Safe to say unless you want to burn half of a day for basic things, I wouldn’t recommend taking your vehicle here.

I needed a new battery for my car which had to be jump started three times in three weeks. I showed up without an appointment and was back on the road in less than forty minutes. No hard sale, no up sale. Me likee.

Was a loyal customer until they started to upsale me products. And treat me like I dont know anything about cars. The last straw was when they left wifes car in neutral for 8 hours and it died

The automotive department does not have a sense of urgency. When you go in for a simple oil change and tire rotation double the quoted time. Two hours for a 30 minute service anywhere else… really!!!