Regal Cinemas Cascade 16 IMAX & RPX

I always loved their regal card program and usually the customer service is really nice. However, they are always way under staffed and work way too slow! Today I waited in line for popcorn for 20 minutes! When i finally got my popcorn there was a hair in it. The guy was very apologetic and got me a new popcorn, but then I had to wait another 5 minutes. It could be a really great place if they just hired more people. I feel terrible for the poor people working there without much help.

Like all Regal theaters, Cascade does not have equal accessibility for Deaf people. We must rent a heavy, clumsy «assistive device» and attempt to read small green captions, which often are out of focus or not there at all. Three times I’ve had to walk out and go home after sitting through 25 min. of commercials because the captioning didn’t function. Do you wear glasses and want to see a 3D movie? Forget it. My glasses, the 3D glasses over them, and the «assistive captions» glasses over them put about 4 pounds of weight on my nose and face. Plus, the caption glasses and 3D glasses don’t work together… unreadable. Regal should go back to having certain showing times and days open captioned for deaf and hard of hearing people, even if it’s not profitable to do so. They are already raking in $ 13.00 a pop for a movie. Deaf people have a right to enjoy a movie the same as hearing, and with the «assistive devices», they do not.
Also, this theater ignores the concession lines and it’s usually a 15 – 20 min. wait in line if you want popcorn. I’ve seen staff standing around chatting in the lobby a few feet away from the lines, with no concern for the experience of their customers.
Finally, twice I’ve stood outside in a line in the rain waiting because they weren’t prepared to open at their advertised time. Then, no apology or explanation given.

This was a good theater and it was nice and clean. When they’re busy they REALLY struggle with getting people through the concession line. But I would go here again for sure.

Terrible customer service. 11:40, people waiting out in the rain, and the doors that are supposed to open at 11:30 aren’t, and nobody is in the ticket booth.
No acknowledgement from anyone inside. One of the guys in line even went to the door and was told «we’re on the way». Wow, not sorry for the inconvenience are they?

I would give this cinema NO stars if I could.
After paying $ 44.00 for four people to see a MATINEE (you know, the one that «supposed» to be inexpensive!!!), And another $ 45.00 at the concession stand (DON’T get me started), we THEN had to ENDURE NO LESS than 30 COMMERCIALS (yeah, like TELEVISION COMMERCIALS) machine-​gunned at us in rapid succession.
You must be KIDDING me!
After spending almost a WEEK’S food budget on tickets and a little food dross, one would THINK the establishment would have MORE respect for their patrons than forcing upon them television commercials. TELEVISION COMMERCIALS.
What’s next, Regal? Are you going to stop the movie part way for a «commercial Break»? How about every ten minutes, so we can have the REAL «TV Experience»? I suppose I shouldn’t give you any ideas.
After THAT, we had the «movie previews».
By the time the movie itself started I was so irritated I just wanted to walk out. But by now we were so invested we literally couldn’t afford to.
It USED TO BE that a cinema charged a reasonable-​to-​low price and then robbed you at the concession stand. THIS cinema just repeatedly robs your money straight out of your hand, then insults you on top of that with EXACTLY what you came to the movies to AVOID.
HELLO! Can we all say «OBTUSE»?!
I wouldn’t recommend it. You can sit in front of the 54 inch at home and get a better experience, in my opinion.

I love coming to this theater on Tuesdays! Tuesday’s are a little busier since it is $ 5 to go to the movies. However, we usually go to see a movie that has been out for awhile to make sure it’s not very busy.
The theater is very clean and staff is friendly. The concessions staff are quick so lines go quickly. They have the typical concessions; candy, popcorn, nachos, soda, etc. Everything is expensive which you can expect!
Last time that I was there I noticed a sign that was posted that said they will look into bags/​purses now to make sure their customers are safe due to the recent movie theater shootings. I thought that was interesting! But a bummer if you like to sneak in snacks and drinks :)

All in all the staff was pleasant which was why it got 2 stars out of 5. My issue was that we watched a movie there on saturday, spent about $ 75 for my family of 4 and had to watch the movie on a damaged screen. I get maintenance costs but if the screen is literally the 2^nd most important part next to the projector. This was worth a $ 30 outing not $ 75. Not even close

We haven’t been to the Regal in Cascade Park for a while since there are other theaters closer to home. We would have rated 4 stars but service at concessions was VERY slow. They only had 2 people working the counter at 12:15. Each of them had a line of 8 – 10 people. (At least 4 parties in one line and 5 in the other.) There were 2 guys in ties, presumably «management». One of them was walking around, doing nothing in particular. The other was behind the counter, moving popcorn from the popper to a holding bin & starting another load of corn. (There was already A LOT of popcorn.) He also restocked bottled water in a fridge that was already ²⁄₃ full. Instead of making so many people wait for very over-​priced food & drinks, the «management» guys should have provided service to their CUSTOMERS.

First I mist say that I love this regal theater! Last night me and a date went to go see the new NWA movie Straight Out Of Compton. I live in Beaverton but my date lives in Vancouver so I decided to drive to her instead. This movie theater was spotless. Bright lights friendly staff. I had my old regal rewards card and they replaced it with a new card. It has been a while since I had seen a movie so I was very excited about being there. Great sound in the theater. Big leather seats to sit in. Plenty of space for me and my date. Even the big water I brought fit into the cup holder. I highly recommend this theater!

They always give me the royal treatment here. I love that they have a rewards program. I had a couple of passes leftover from Christmas that had been floating around my purse. Some numbers rubbed off and she was so kind to help me get my movie pass taken care of. We even earned a free popcorn! I always have a great experience here. Enjoying Cinderella in style!

My family and I go to this theater every year for our annual Christmas movie venture. It never disappoints!
We noticed they updated their seats which is also a plus.
Show up at least 15 min early if you want to get a good seat on a holiday!

We just saw Interstellar and it was great and in IMAX.
We showed up with only 5 minutes until showtime and not only got good seats but also with previews had time to get concessions.
There was a brief power outage during the show and the manager kindly refunded our admissions.

I just saw a million ways to die in the west. Save your money on this Bomb. The acting was horrible, the story was terrible

Just saw nonstop at this theater in the RPX and I have to say I was very impressed! The surround sound was incredibly good and speaker system was very powerful. .
Pretty comfy seats and clean.
Only things I didn’t like was the squeaky leather seat and the projection was not as good as cinetopia’s 4k and price was a bit much but all in all would definitely go back mostly for the sound system and cozy feel in there.

2÷16÷14
25 minutes of previews. Paid to see The monument Men, wasted 25 minutes watching previews. I’ll visit other Theaters before spending my money at a Regal Cinema in the future.

I liked the hunger games catching fire movie, I did not like that the concession stand was so expensive.
I am glad we go to the movies every few years lol.

Top of the line for the burbs cinema, but it’s been a while since I’ve gone to one like this. Again, for the burbs, it’s the best you can get, but hard to compare to other heavier traffic city-​dwelling Regals I’ve been to (aesthetics haven’t been tremendously updated, could use a little remodeling). It’s fine. It’s big, fairly clean, and in its own way transports you to those high school days of telling your mom to drop you off at the corner so you could go on your «group date» without getting embarrassed.
I’ll be back, while in Vancouver anyways.

The movie theatre it’s self is average.
Went to the 3D IMAX showing of Gravity of you call speakers up to the max and a rather small screen for IMAX. The sound was awful. Not IMAX surround sound. Just load speakers were not balanced at all. I was on the right side of the theatre and by the end of the movie my right ear was ringing for about 20 minutes after.
7:00 pm show on a Friday night and they had 4 people working concessions. Not enough people.

Decent and close to home!

My family really enjoys our time here. Earn free popcorn and tickets with their regal card.