High Performance Homes

DO NOT USE THIS COMPANY!!!
There are way too many problems with them and you are better off using a competitor. Below is a list:
1. Roofers quit in the middle of the job so my roof was left unfinished for weeks. I’m guessing they don’t treat their roofers very well
2. When the roof was finally finished they left a pile of trash in my yard for two weeks which is still sitting there
3. They replaced a board on my roof and never painted it so it is a different color than the rest of my house. Not sure why it wasn’t painted prior to installing it.
4. They chewed up the siding on the roof and never repaired it properly
5. They left tons of trash, shingles, and nails in the gutters
6. Not very responsive on when the roof was supposed to be finished. It just sat there unfinished for weeks without any word on completion.

Very nice sales person came to my door to talk about windows, roofing, and siding estimates. We had recently moved, so I was interested in getting some estimates. After tentatively scheduling an estimate appointment and getting a call from the scheduling department, someone came back to my door twice and I received two more calls: one that went to voicemail, the second one I answered and they hung up. Is this a joke? I feel as though I am being harassed. I cancelled the tentative appointment, most likely will not contact them and am looking into getting a no solicitation sign for my front door. Fine line between being professional and being pushy. Eek indeed. No thanks!

We had a very friendly Salesman come in and explain how their roofing company is great (and it truly is). Their BBB reputation reinforced their service and sale, which led my family into purchasing their product and service for our roof replacement. The salesman checks the home very thoroughly to check for any leaks that have gotten through the roofing shingles and any mold caused by it. He was very safe when measuring the square feet of the roofing and also said his entire company is insured (for 2 million dollars) in case one of their workers was hurt, and that we would not lose anything or be sued like other illegitimate roofing groups. The salesman was 100% honest and said that this is not the cheapest thing but also not the most expensive and that their warranties are a lot better (due to a wider staple area).
When the workers came, they worked diligently, efficiently and safely (that is very important). They got the bottom layer done so when it rained the next couple days, no water would get through and soak the housing skeleton. The workers also pinned down some steps while working just in case they slip, they have something to catch themselves or stand on. Harnesses were also worn, so there was no need to be nervous for them while they worked. After they were done each day, they cleaned up everything on the outside and rolled a large magnet to get any nails around the garden since we have a dog. They also respected our koi pond and tried their absolute best to avoid dropping anything in the pond as it may hurt the expensive fish. It took a total of 4 days as promised and my family is very satisfied.
The only complaint I have would be the Sky Light area, but this is probably the only problem for everyone since some random chunks of stuff will fall down while they put on the shingles. I had to clean it up though (it was in the upstairs restroom).
Being complimented on our home overall, we were able to advertise and lower the price of the service even further such as putting a sign that our roof was done by High Performance Homes in front of the garden for 30 days.
Very great and friendly company. The material of the shingles will definitely last 35 years as promised.

2 stars = Meh. I’ve experienced better.
Day 1, Friday: Solicitor rings our doorbell, explains what his company does (roofing, siding, home exterior) and asks if we want to schedule a time for an estimate. Since a wind storm had blown off some shingles I said sure.
Day 2, Saturday: Sales Rep shows up, goes up on roof, takes photos, etc. Then comes in and explains his findings and what he has to offer. Their roofing materials looked above average. After an hour of discussing roof materials he showed us his estimate, and immediately took of 17%, then minutes later brought it down to 25% off. He brought up financing and then learned that we were going through insurance to get our new roof installed. He was not willing to share a cost breakdown for us to submit to our insurance company for approval. He kept saying he doubted that our insurance would cover the cost, and he urged us to sign a home improvement credit application along with their agreement. We did not sign the credit application, but he agreed to return two days later so we could discuss a cost breakdown.
Day 4, Monday: We haven’t heard from them since.
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The Kicker: I told him that our insurance offers approved contractors but that they also let us choose our own contractor if we want and that was why I agreed to getting an estimate from them. He told me it is illegal for an insurance company to provide an «approved contractor» yet minutes later told me to submit his original cost, and that he would only charge us his 25% discounted price. Then, if the insurance approved the estimate we would get to keep the difference. Is that not fraud?

We just had our roof replaced by High Performance Homes and the quality was exactly what was promised. They scheduled and completed the project in 2 days, the site was cleaned daily and at the end the installer walked us through the work that they completed. The sales personnel were professional, knowledgeable and answered all our questions. I checked out their references and talked with neighbors who had the same work completed and all said the work was excellent and the service was great. We are already having them quote replacing our siding and a couple of windows. Thank you John and John for making this such a great experience!

I would not do business with a place that cold-​calls customers without checking the Do Not Call registry. It’s exactly reverse of what the law says. Places are supposed to check the registry before calling, not rely on «don’t call me back» responses.

I tend to hate cold sale stops and solicitors at my door. Leave me alone. But, I didn’t mind these guys coming by bc I actually do need a bid on my roof as I just bought a 20+ yr home and it needs work. He refused to let me schedule bid time without my husband present — something about it being company policy. Company policy, really?! Guess what, I went through the process of buying this house on my own, and hve gotten other contractor bids without my husband present, I think I can get a roof bid on my own too. Strike one. But, maybe I can overlook it, as I said, I do need roof work. I set up a bid for a time we’d both be home. He said his boss would call to verify the time and confirm on Saturday for our Monday evening bid (bc that’s when we will both be home) plus that gives me «time to talk to (my) husband.» I was nice enough, asked for a business card and really was looking forward to getting the bid scheduled. He calls me 15 mins later. I let it ring and go to voicemail bc, again, it’s been a long day and I’m ready to relax. Strike two… But i figured, I’d call back later to confirm. Here’s the kicker: The guy shows up on my door step yet again a half an hour later with his boss on the phone ready to talk to me in that very moment to confirm our appointment. For real? Leave me alone. Strike 3! I’m too pregnant for this and he got my big dogs all riled up yet again– and I know he noticed the first time he came to the door. I can appreciate your commitment to getting the bid scheduled– we own a tree care company and do bids often for work — but know when you’re crossing the line. That crossed the line for me. I told him it was not the time or place and that his supervisor can call me later at a more appropriate time or not call me again… We’ll see what happens.

I just had a beautiful roof put on by High Performance Homes and it is everything I was promised and more. It was done expertly and professionally and in two days!
Everyone at the office was dedicated and always willing to answer questions.
They were interested in giving me the best and even came afterwards to check
to see if everything was done well and that I was satisfied. I will use them again for future improvements. Thanks to Matt for helping everything come together-​super job!
Carole L.

A couple weeks ago we had a new roof put on by High Performance Homes. The salesmen who talked to us, explained several options and pricing as well as answered our many questions. We checked BBB to make sure they were a reputable company, and were pleased by what we found. The employees of HPH were all very professional, timely and communicated very well with us. Frank’s team came and replaced our roof in one day. They were like a well oiled machine with their timing and efficiency. It was quite impressive. The men on our roof all had safety harnesses on. I’ve seen other roofers not take that safety precaution. All in all, it was a great experience, and we would HIGHLY reccomend High Performance Homes to all our friends and family. Thanks guys!
Russ & Sharie