Hampton Auto Glass

I had heard good things from my friends about Jan Hampton’s shop so I called and got a clerk who was too lazy to put me in contact with Jan. I had to insist he get off his rear and fetch him. The clerk was short, crass and pushy and after talking with Jan, I concluded the clerk was a manipulative lazy bum that Jan allows employment for whatever reason. That said I was able to speak with Jan who seems like a nice enough fellow. I explained I had a vintage car and that I needed a house call install for both front and back windshields. Jan gave me a price and we agreed on a day and time. I arranged to leave work early to be present to meet Jan. He was a no call no show. After about 10 minutes past the agreed time I called his shop only to get his obnoxious clerk who explained he was «in a meeting» and he would have him call me. Another hour went by, no calls! I called again. The clerk said he would contact Jan immediately and I would get a call in 5 mins. No call!!! I wound up installing my own glass. Hampton’s Glass has NO Class!

They were fantastic. I was in San Francisco and I was advised that my car in Vancouver needed a new windshield with a large crack. I called around to other glass places including Glass Doctor near Hazel Dell and Salmon Creek. Glass Doctor wanted to charge me and extra $ 100 over Hampton, and then $ 50 more if my windshield needed tinting near the roofline. Hampton was able to work out payment by phone with my in-​laws dropping off and picking up my car. They did the repairs on my time schedule. Their price beat everyone else. Hampton installed my glass with the tinting on the roofline for $ 150 less than Glass Doctor, with great service to boot.

These folks are wonderful! Work is excellent quality and customer service is top notch! Would absolutely recommend and will any chance I get!

What a great group of folks. I interacted with three different people there — two installers and one front desk person. They were all incredibly nice. Oh, there was a fourth — a nice older fellow who appeared to be in charge, but spent most of his time napping (he was of the four legged variety and really just wanted to be petted).
I was just going to pay out of pocket for a chip repair to make things simple (since it was only $ 40), but they insisted the insurance paperwork was no problem and they didn’t mind. They made it really easy, too.
The chip repair is the best I’ve ever had. I’m used to a ton of optical distortion, but they did a good job minimizing that because the chip is right in the line of sight.
If I lived near them, they’d be my exclusive glass provider. As it is, I’ll still be trying to plan repairs/​replacements for when I’m in the area.
The whole deal would have been real quick if I hadn’t gotten caught up petting the boss!

I called in the morning about the rubber seal around the front windshield starting to come off. I was told to come in and they would look at it. I showed up at 11:45 am. I was greeted by a dog (Lab), wasn’t sure if I should walk in as I could not see anyone. Took a chance, and walked in. Dog was friendly. Some guy was sitting at a desk, didn’t look up and asked if he could help. Explained situation, he yelled for Mark and told him to help me. I explained to Mark about rubber seal was flapping in the wind and that I had put some duck tape to hold it down. Not once but 3 times told me how duck tape is a bad idea because it leave a glue residue. I told him that’s all I had at the time on a road trip. Duck tape came off with no problem. Mark was totally baffled this rubber strip was coming off. Kept asking me did I cut it, did I remove a piece? I said «No». As a matter of fact this is the second car I have owned that this has happened to. He said, «I would need to come back so he can glue it». I asked how long of a time should I expect for this to take and he said «Well, if you didn’t come at our lunch hour I could do it today». I said «I couldn’t do it today, so how about same time on Monday». He said «Not at this time, cause it’s our lunch time».
I am all for lunch breaks, but last I check with businesses they had other employees to cover lunch breaks.
I DO NOT RECOMMEND THEM. I actually checked Unilocal to find a good place, drove to the other side of town and got this kind of service. HELL NO.
By the way, I do LOVE dogs, but to have one right at the door of your business, I think is ridiculous. And if you are not going to have employees working during lunch time, post your hours as closed for lunch between 12:00pm and 1:00pm. I own my own business, customer service is not that hard people!!!
By the way I would have given them NO STARS, however I was unable to.

I went to Hampton to have them look at my windshield fender that was popping off. I asked the guy if there is a way to repair it versus replace it because Alpine auto body quoted me ~$ 200 to replace it.
The nice gentleman that helped me said no problem and that it wouldn’t only be $ 30-​$ 40 to fix. About 20 mins later, he came out and said he glued it down with the same glue that is used for my windshield. I asked him how much i owed him and he said it was on the house!
since then, the repair has been flawless like it never even was broken. Thank you so much Hampton Auto Glass, you are the best!

I’ll keep this review short and simple. The side molding on our 1996 Acura Integra windshield came loose (two retaining clips broken during a local car wash) two days before we began a 1400-​mile drive to Colorado. Talked with Ray at 2pm on Wednesday, explained our situation, and he agreed to order and install a replacement windshield at 8am the very next morning. We arrived at Hampton at 7:45am, and Ray was already working! When we returned at 4:30pm, we were completely happy with the outcome. The new windshield was 100% perfect… trim and fit were exactly precise, almost surgically installed. Ray was pleasant and professional, and didn’t gouge us on the cost of the job… very reasonable. If anybody needs a solid, honest professional to handle repairs to or replacement of auto glass, I definitely recommend Ray at Hampton Auto Glass.

These guys did such an excellent job on the replacement for my Explorer windshield that when my F-​150 was broken in to I wouldn’t have taken it any other place. They did a phenomenal job at a price that couldn’t be beat. I couldn’t recommend them more

I am a big fan of local businesses especially when they do great work. These guys fixed my rock chips, dealt with my insurance company, and had me out of there quicker than the time they quoted. I will defiantly use them again.

As an out of stater who needed quick service, I was super impressed with Hampton. They quickly inspected the windshield and the quote was the same I received at another shop– what sold me on Hampton is they made extra effort to get it done in time for me to make my scheduled leave. I was even offered options to kill time while I waited. True to their word, my car was done on time and I was on my way. Way to go Hampton Auto Glass. Should I ever get in another bind in the Oregon/​Washington area, I am heading to your shop!

Jan and Colleen are fantastic! Good, honest business people that do great work. We took our car in to get a new windshield and they were incredibly nice and the price was reasonable. I’d go back again if for nothing more than the friendly service from a family-​owned company.