Reno’s Auto Glass

Worst EVER! They did such a shotty job I now have water coming into my truck that has created a mold problem! I am furious with this company!
The whole situation was horrible. I called about a rear window for a 98 Ford Ranger and set up appointment to come in.
When I came in she soon realized they had the wrong glass to replace and began calling around trying to find the right one. She acted as though I should know her profession by saying I should have told her I needed a window for a 97 for that truck because that is the date on the door sticker… even though the registration and title say it is a 98. I wouldn’t know there can be a different year for when it comes off the manufacturers belt line and that may constitute a different part.
I sat there forever while she called around and waited for calls back and dealt with other things… easily over an hour. Finally she said they could use what they got and make it work otherwise it was going to cost $ 100+ more and I would have to wait. She said the glass was same size, just didn’t have some brackets or something. So went ahead with that. When we got our truck later that day, the glass looked fine but the black gasket around was sticking out on the two top corners. Not flush against the truck. I took it back the next day and the guy put some black putty in there and pushed it down. I asked whether that would hold and what if water got down there. He told me it would hold great and if water got down in there it just goes down and drains back out. TOTAL LIE!!! We now have mold growth, pools of water, and around the ENTIRE black seal its sticking out (not flush against the truck)
SERIOUSLY…we paid $ 300 for this crap job and now its ruining our truck!!!

Reno’s Auto Glass is the place to go if you want great service! They went the extra mile as they made an exception to squeeze us in on short notice. I love helping local businesses thrive and will only use them in the future for any glass needs we have. Their pricing is right in line with everyone else, but the difference is personal, local, caring service. We called Safelite, and they were as corporate as it gets. No thanks.
Judy and her team were fantastic!

All the staff I encountered were very friendly so no problems there. I had an installation done at the house not the shop. Installer showed up on time and was quick and friendly. My problem lies with the install itself. The gasket surrounding the window is lifted up ³⁄₈ of an inch around one corner. I noticed that today, went to the shop and was told it’s just cosmetic — don’t worry about out. Whether or not that’s true, it’s not right. I expect a business to want to get it right.
UPDATE:
Ok, I just was talking to the wrong person. I got a hold of Judy (owner I think) and damn, she was on it. Next day I’ve got a guy making it right in my driveway. No questions, no hassles — all she wanted to do is make it right. A+ on customer service.

Called and spoke to owner Judy who is very personable. Excellent customer service. Was in same day for front windshield replacement for my toyota corolla. In and out in 30 – 40 minutes. Cheaper than other places I called around as well.

Great work, fit me in, same-​day — and finished sooner than the estimated time! Also, costs were very reasonable. Support local biz!

This place is great! I took my Moms Saturn in to get the front windshield fixed and it was a great experience. Judy is a pleasure to talk to and is very friendly! The man who worked on the car (didn’t get his name) was also very nice and polite. Only downfall is that they do not have a waiting room so you either need a ride, or go walk around. Overall, wonderful experience and I will surely return!

I had the passenger side window of my 1987 VW Jetta shattered and all of my college school books and supplies stolen. In a time where everything seemed to have been going against me, there was Reno’s. Hands down the most accommodating customer service ever. The replacement was quick and done in between my classes. They offered payment options incase I was in a financial pickle. I paid the full amount, but it was the shops willingness to do the extra. I hadn’t gotten around to vacuuming the glass out of my car and when I came to pick up my car, all of the glass was vacuumed and the plastic and tape was cleaned off of my car. Took business cards to hand to those in need. GO HERE.

She stood me up. I scheduled an appointment for 2 weeks out. I called the morning of to verify if the appointment was at 12 or 1. She took down my number to call me back in a couple of minutes because she was with a customer. Needless to say I am STILL WAITING FOR MY CALL! Very unprofessional if you ask me.

Judy, the owner, is fabulous. I received SUPERIOR customer service. I have a special needs child, and it was going to be a little difficult for me to get to the shop for them to fix my car on site. If I did get to her shop, it would have taken a week or so. Judy worked it out so I could have my windshield replaced the very next day… from the comfort of my own home! The guys that came to put the window in were polite & professional, not to mention, super efficient! After contacting Judy, I didn’t feel the need to call around for one or two other quotes… her great service was evident from my first conversation with her via telephone.

I ended up choosing to take my boyfriend’s truck here for a new windshield after reading the reviews here on Unilocal — and I have to say I was not disappointed! From the first call to schedule the appointment to the time I was driving off the lot, it was all positive experiences! Judy was great to work with, super friendly, and pays close attention to detail. The windshield came out perfectly and my boyfriend couldn’t have been happier with his Christmas present. I would take every car I own back here if/​when needed. Highly recommend!

I have now taken two of my vehicles to Reno’s Auto Glass for window replacement.
Friendly and fast service and very good prices.

I can’t say enough how awesome Judy and her staff were today! I had an unfortunate incident where simply shutting my truck door caused the passenger side glass to shatter. I called just at 830 and within minutes she had located the glass and set me up for an 1130 appointment. Got there a little early but they were ready for me and had me in and out in 30 minutes. Price was fair, they cleaned all my windows and vacuumed out the residual broken glass. She even gave my 6 yr. old daughter a couple dollars to go across the street and buy a treat! Amazing service and if I ever have a friend or relative in need of glass repair, I would send them to Judy in a heartbeat. Thank you Judy and your staff for courteous, quick service!

I am so happy! My car is fixed and I kept my money local.

I had Judy’s crew replace the windshield in my daily driver truck when it got a crack. They did a great job at a very good price.
After my experience there with my truck I knew this was a place that I felt comfortable taking my ’67 Mustang to have the glass replaced. I needed a new windshield and just needed the back glass re-​installed on the freshly painted car.
I called around to several places just to get estimates to compare to Reno’s and most of the other shops did not want to even touch my classic.
Judy gave me a great deal on quality glass with installation and they came out to my house to perform the work since the car was not running.

Our family seems to have bad luck with windows… I have taken three vehicles here to have windows replaced. Service, quality and price can not be beat! I am a loyal customer and wouldn’t think about taking my business any where else. Thanks!

I drive a 1971 Datsun 521 truck and was having trouble with the windshield seal leaking — I needed a shop that was willing to go the extra mile because it’s hard to find glass for my rig.
I was referred to Reno’s by my co-​worker — Judy did an outstanding job of getting me a new gasket and looking for a new windshield for me.
In the end, I found a replacement windshield at the junkyard. However, it was the wrong size. Joey and Judy were able to salvage my old windshield and replace my gasket without damage. They totally went above and beyond by cleaning up the shelf where the windshield sits. There was epoxy from the previous install that needed to be scraped — they also removed surface rust and primed so that no furture rust will develop.
The charge was reasonable and the work was outstanding.
I highly recommend Reno’s — Excellent shop /​people and they will take care of you!

First of all, this is my first experience with auto glass shops. Judy Reno actually seemed to be a fantastic person, which is mainly why I am giving it four stars. Very nice.
As will eventually happen to everyone and all cars, my front windshield had a small crack, starting at the top (just behind the rear-​view mirror) and ran directly down the middle of the front windshield, which is what brought me to Reno’s Auto Glass.
Now, I am a fairly oblivious when it comes to cars, being a computer programmer, but I think the cost was around $ 250, which I am assuming to be at least close to a decent price. (Judy told me on the phone that she would give me a good price… but I really don’t know.)
The repair was supposed to run near four hours, but the replacement window cracked as they were installing it, so they needed extra time. That’s cool with me. I know shit happens. Can’t avoid it sometimes.
The repair seems fine, only relatives of mine looked at it and mentioned that the window seal seems like it’s lifted off of the window a bit. So we took it back to the shop to ask about it. They «reglued”(?) some cracks in the seal which might have come about when we pulled the tape off, but the seal still seamed like it wasn’t on all the way. The dude that checked back over it said that it was only superficial. Basically it looked weird but wouldn’t leak. And until I actually see any leaks, I am inclined to believe him. Luckily my brother is a car guy and says he will put some extra sealant on it just to be safe.
Probably the best thing about this experience was hearing the people there talk. The dude that touched up my window just referred to me as bra, and brotha! I love people that talk informal like that. It’s the best! And Judy said that if I ever need software work she’ll put me in touch with her brother in Seattle who does software! That’s relating to the customer!