Firestone Complete Auto Care

Went in to have my wife’s car serviced. I was refused service because I gave them a negative review, since they way over charged my wife for repairs on a previous visit. I gave them plenty of opportunity to correct their mistake and got ignored. Anyway, since I gave them a negative review previously, one of the head people there demanded that we leave and never return to his store ever again. If we did not leave or ever returned, we were told that they would call the police on us and have us arrested for trespassing. Claiming that my review of the previous visit cost him his CSI Bonus and his store bonus. Other customers in the lobby were shocked by the treatment my wife and I had received. Really??? They charged my wife nearly 20% sales tax instead of Washington’s 8.8%.
In short, if you ever write a bad review for this location, they will refuse service to you in the future and may threaten to call the cops on you if you don’t leave. How does a business like this stay open???
Their facility is clean, but their customer service is probably the worst in the business!!!
Steer clear of this place!

I have spent thousands at Firestone. I loved the Gresham store. Since moving to Vancouver I bought my last set here and they destroyed my full size spare instead of the bad tire in my trunk. It took them a month to find a reasonable replacement. I just took my wife’s car in there to fix a tire with a screw and since my new bride didn’t buy her tires there they charged me. I explained very nicely that I have spent thousands, nicely reminded them they destroyed my spare tire, and yet they still charged me. I didn’t argue. From now on its Costco. Very disappointed! I am in sales and value customer relationships.

This shop is great, and my preference above even other Firestone locations.
Stan (the Service Manager) is always a pleasure to work with and makes sure I know all of my options. Larry (the General Manager) greets me by name (even when he’s not the one handling my paperwork) and is always in the know of what’s going on. While I was disappointed to find their previous Manager of Tire Sales left, Eric seems to be a great replacement and my interactions with him have been good.
I first came here because I had a coupon for an alignment on the first car I bought, and 6 years later they still can’t get rid of me.
They are the only ones I let work on my cars if I can help it. I have always been treated with respect, and when I was a young, single (and ignorant) female car owner, never once did they give me anything less than superior service.
They have done everything from tires and oil changes, to timing belts, catalytic converters, and starters. The lifetime alignment on both my cars have paid for themselves multiple times over.
I’ve never had a single issue with a repair they’ve done or the service they’ve provided. They are the best shop around.

I don’t live close by, but this place had a great price on the tires I needed. I scheduled an appointment online and the email said to allow 2 – 4 hours for them to confirm they had the tires in stock. I received a confirmation email a little while later, so I assumed everything was good to go.
Silly me. I drove 40 minutes to get there, only to be told that they actually did NOT have the tires in stock. When I asked why I received that confirmation email, the guy blamed it on a «new» system that they’ve only had for a few months (seems like plenty of time to me). He then proceeded to offer me tires that were significantly more expensive. At that point I said forget it and left.
Definitely recommend looking elsewhere for tires.

I would give this place 0 stars if I could. First of all I showed up to my scheduled appointment and the manager said they were too busy to service me and the manager is very unprofessional… I then asked if he could call the other Firestone in Hazel Dell and he said he could but they have horrible technicians at that location. I came in the next morning after being rescheduled and one of the techs said I had a crankshaft seal leak and that it would be $ 891 to fix. Since my car only had 50k miles I checked with Dick Hannah and found I had a warranty on the drive train so I immediately took it to Dick Hannah to be serviced. Hannah found no leaks on the Crankshaft seal and showed me pictures of a small smudge of oil found outside of the seal. The car did not leak oil one bit, yet Firestone wanted to charge me for the front and back crank seals. I will never go to a Firestone again and I feel bad for the Hazel Dell location not having the Fourth Plain location recommend customers.

This Firestone is terrible. They don’t care about their customers at all. I got two new tires on my Acura and I saw one of my rims were all scrapped. Well they claimed it wasn’t them and that’s all they said. They didn’t try to do anything or help. They were so rude about it and I’m never going there again.

Called to see about getting a simple service done (new brakes). 1^st I was mocked for saying «could you get me in this morning» when it was 11 am. I was very rudely informed that it was no longer morning so that was not an option. Then I was told that brakes are not a quick procedure (I can do them myself in half an hour) but are quite a process. Then I was told I would probably need new rotors as well (which add no more than 10 min to the job from my personal experience) but add hundreds to the bill. I was going to pay to have them done out of convenience but I’ll just do it myself.

Service is superb, prices for what you get are the best in town. Only place I come for tires.

Fantastic price today on their $ 1+cost Sunday only sale = $ 528+tax on a set 4 Firestone Destination truck/​SUV P245−16’s out the door with lifetime road haz warranty. This an excellent quality tire and it is my second set (my wife’s Escalade has had. The same tire in a 17″ size and they have been great.) Kept my 8am first in appoint and on the road by 9:30 ! Advised me on some burned out running lights and suggested I pick up a new air filter to save on $ 4+ gal gas. Good experience overall. Whatch for the hand written sign out on side walk on the day prior otherwise they don’t advertise it. It varies on specific dates but the factory stores do it just a couple times a year if that.

I have been coming here for years and I think they deserve a very good review. This place has been very fair with pricing as well as diagnosis of all the vehicles that I have owned and have been maintained here. Discovered as a «Fleet» service center for one of corporate America’s companies when I worked for corporate America.
I recently bought a used Jaguar and they checked it out for me for $ 20.00. This is the best $ 20.00 I have ever spent because as it turned out the Jag did need to go back to the Jaguar dealer.
I hope everyone comes here when buying second hand vehicles to have theirs checked out. Well worth the money.

Last winter I bought a set of Bridgestone Blizzak studless winter tires. They have performed very well in snow and ice and wet roads.
The store manager Chuck is a great person to deal with.