Custom Care

Beautiful work, friendly and accommodating staff, free pick-​up and delivery, free small repairs on items. Everything comes back professionally cleaned, pressed, and neatly wrapped. I have never had them not show up for a pick-​up, nor be late for my delivery. I told them about a missing button a sweater and they found a similar button (not exact match) and sewed it on for me. Since it was on the sleeve up high, and only one per sleeve, it doesn’t matter much. They are super-​friendly and helpful, always.

I really wanted to like this place being that the staff seemed very friendly, but after a brooch from my wife’s wedding dress went missing for a bit I unfortunately can’t give this place the 4 stars I wanted to.
I will be back as accidents do happen because let’s face it, we are human! The reason I am disappointed is that when you bring items in that cost nearly $ 100 to clean and come in days after your pickup time you would expect all items to be put back on before pickup.
I would still say that the staff is very kind and professional and that they even offered to deliver the dress to my house free of charge because of the inconvenience. I am sure after a few more visits my rating might improve!

When I went by my normal Dry Cleaners today– they were closed. I waited for over 30 minutes– but by 8:30am (and supposed to open at 7:30am) I figured they were not going to show. I was a bit desperate as I needed my Military ASUs cleaned for a special Casualty Duty. If your military, you may know that Casualty Assistance Officers spend a lot of time in thier uniform the first 10 days of duty, and here I am on day 8, and I had some spills and normal wear. I needed them Dry cleaned by noon. I was figuring I was going to have to go without (I had tried Dryell the night before and it was not strong enough, though it did reduce the spill stains, but still not up to my standards– I would do if I had to).
So I am driving from down Mill Plain looking for cleaners– already been to two places that have said they could not help me. I stopped at Custom Care and told the lady my situation and told her I was willing to pay more. The Lady was receptive, and went to the back to check without turning me away. By now it is 9:10 and I am thinking she is going to come back and say No, but she came back and said ‘Yes, we can help you. It will be close, Maybe not by noon, but by 1pm — Is that ok?” It was!
In fact– My uniform was not only ready by Noon, but they did not charge me any extra for the fast service. Here I am, writing this review at 1:27 (and I do not have to be at my destination till 3:30) with my uniform put together with it’s rank, awards, and other items, cleaned, pressed and looking great.
They really did a wonderful job. I wish I could post pictures here. Thanks Custom Care, you are helping this Soldier stand tall and proud tonight in her uniform tonight for a difficult duty. This help eliminates a lot of my stress as I go into this duty knowing that at least I am squared away.

+2 stars for not ruining my handmade quilt.
+1 star for good reviews from friends
–1 star for keeping my quilt for 4 days.
–1 stars for not taking care of the stains.
A couple friends had recommended this place; the staff was very nice and I appriciated the fact they never send your clothes to a third-​party facility, everything is cleaned on-​site!
I will admit this was my first dry cleaning experience and I wasn’t too impressed. They kept my quilt for 4 days and basically just made it smell nice. The stains on the underside were not taken care of. Overall I would rate my first experience with them at 3 stars.