Columbia Credit Union

This bank sucks I will never have any trust in them again bunch of liers and everything. No one has been helpful and very disrespectful to everyone I have talked to.

Ivd been a member of CCU for 4 years and have been satisfied until my husband tried to open an account and was turned down. His credit score is over 800, but because of bad credit from 20 years ago, he was turned down. I’m so irritated that I’m going to find another credit union to deposit my money.

My debit card got compromised yesterday and I caught it while the transaction was still pending. I called, had my debit card froze, and am having a new one sent. What’s the issue? It’s going to take two weeks (7 – 10 business days) for my new piece of plastic to come. If that was the only issue, I would simply be annoyed. However, I went into the Ridgefield branch to fill out the paper work to get my stolen money back and they told me no, because it was still pending and it had to settle first. If that additionally was it, I would just me slightly more annoyed. However, when they told me that the business who received my stolen money could dispute this, leaving me in a position where I could potentially not get my money back, I was livid. I used to be really happy with this credit union until this happened. So I write this for those considering coming to this place with your money. Don’t do it. Compromised accounts can happen to anyone, and this business can potentially put you in a worse situation, especially if you have automatic payments that come out from your debit card, and you get to watch them bounce until your card gets here, and you might not get your money back.

I can’t write my typically snarky/​funny review about CCU. I do have some honest feedback about their service.
So, a while back I wanted to open a business account with them. I called at 2pm on a Thursday asking what I’d need to bring in. The guy in charge of opening business accounts at that branch told me he was going on vacation and that he «wasn’t going to be able to open my account because I am too busy.» I asked how long it takes, and he said about an hour. I asked him when he was leaving, and he said over the weekend.
So… for a full day and a half he couldn’t help me? He didn’t refer me, and basically told me I was SOL. Well, I had to get this account open, so I called the Hazel Dell Branch and spoke to a lovely gal. She told me to come on down, and she personally handled all my business account set up. (And apologized for the other branch.) I was very pleased with the service at the H.D. CCU, and if it were closer would do all my banking there.
However! The people who are at the teller windows and drive through are exceptionally friendly. I’ve never run into anyone I didn’t have a great experience with. So, I walk in, shoot a dirty look to the business account guy (who doesn’t know me, since he didn’t have time for me before his trip), and then get to have a great conversation about how a doula isn’t a midwife and what we do (I’m the former.)
So, Yay front line staff. Boo Business account guy!

Such a far cry from the big banks and nickle-​and-​dime you to death fees. CCU folks are kind, informative, and go out of their way to help. I’ve always been greeted with a smile AND on a first name basis. They’ve even ran tentative numbers for a loan without dinging my credit.
I can’t say enough good things about them. While I usually bank at the one in downtown Vancouver, all branches are equally nice.