Chase Bank

The customer service at this bank is awful there are two ladies that are nice and very helpful but there is one lady that works there that is always pissed off and never looks like she wants to be at work she is rude and tells me every time that I can do everything on my phone and there is no need for me to come to the bank even though I have told her many times I prefer going to the bank she never smiles and I just can’t stand her service I love chase they are a great bank but this location is terrible I highly recommend going to another location.

My wife made an appointment for opening a safety deposit box. She brought the safety deposit items to the CHASE bank on ⁸⁄₅ at 11am to set it up. After 45 minutes and continued follow up nobody helped my wife. They told her customer service representatives were busy. The person, apparently cant open safety deposit boxes, offered to make an appointment for 3pm. Of course my wife said «you could not hold this appointment why would I make another»
We just moved from Seattle, and we were very frustrated with Chase bank there and now we are finding the same issues here. Apparently a company culture. We are moving our mortgage to Homestreet, and moving IRA’s Savings, checking and Safety Deposit box to First Independent, now Umpqua.
We had heard of Columbia Credit Union but after 4 calls, they don’t answer, have a long phone tree and don’t return calls. SO that wont work.
Umpqua answered immediately and Naomi was very nice.