Van Nuys Appliances

They will tell you anything to make a sale. I bought an oven and microhood from them. I asked them if they can deliver it before 10 am. They said no problem. Guess what time they delivered? 8Pm. They owner (Randy) kept lies throughout the day. They also said that they will install the oven, but they didn’t. I had to hire someone else to install it. The micorhood was missing the bracket. When I went back to get it, Randy started yelling at me. I would never buy from them again.

I cannot describe how bad this experience was. DO NOT GO HERE. Let’s start with the owner. He is the most miserable, rudest, meanest human alive. He doesn’t care for your business trust me, take it else where. The staff doesn’t know what the next person is doing and they know you are buying an appliance that will fall apart on you.
I recently bought a house with a huge garage. I said I would buy an extra refrigerator and dryer. Refrigerator for beer and dryer for kids swimwear as we have a pool. They staff just pointed me to the newest and most expensive one. I did my research and I got something a bit less. Lo and behold the fridge after a week and a half stopped freezing. I added a new filter then 2 and half weeks later water stopped coming out and everything just started getting tepid. The dryer then starts making all the noise is in the world, start shaking. They send out this absolute incompetent repair person and the issues didn’t get fixed I WAS STUCK with all this stuff. I kept the dryer but sold the fridge for half the price I bought it and completely regret working with such a horrible company. You will regret working with them — don’t do it.

Bought a washer and dryer from here, and the dryer was not working… they sent a tech out 3 times… since then, we smelled gas from the machine… we call the gas company and they red tagged the unit… and shut off the gas. They said it needs to be repaired properly before using it again, as it is a SAFETY HAZARD which can cause a fire, WOW… We call the nice people over at the store, and they yelled me and said you need to go buy a new one, it is over 30 days and hung up on me… very RUDE and unprofessional. I would never recommend anyone to buy from this store, they are CON ARTISTS and can’t be trusted, very obvious that this an unethical business. We regret not reading the reviews here before buying; plenty of negative reviews, and it is all true… sadly. The worst business I’ve dealt with!
Buyers Beware! Don’t buy from this place, they sell appliances that should be in the junk yard, they are extremely unethical!
STAY AWAY!

This so called establishment is not worth looking at twice.
I mistakenly purchased $ 1700 worth of appliances which included a: Refrigerator, Stove, and a washer dryer.
I want to note that this is not a review against the delivery personnel. This is strictly for the owner, sales clerk (s), and repair man.
Usually I love purchasing used or vintage anything but this experience was awful! Upon first purchasing my appliances and having them delivered, I was left with a stove without the burners! When the delivery men installed the stove and started looking for the burners, they realized that one of the ladies that work there (Carrie) had not included them with my order! I had to drive to the store to pick them up.
Not a big deal, but it was annoying.
2 weeks later, the dryer stopped working. It was well within the 30 day guarantee, so I called to have it serviced. The (rude) repair man arrived at 7pm that same evening only to fiddle with the electrical panel and tell me that the piece that was fried would cost upwards of $ 80 of which none of it would be covered by the store. I got pissed! I called Carrie and she told me she would speak with Randy (the owner) to see if an exception could be done.
Fast forward to a month later to my calling everyday to find out the status and being told that the owner was unavailable or they were still trying to figure our what could be done, I went over there and was told that my dryer was no longer under warranty and therefore would not be covered at all. I got pissed! I threatened to contact the BBB, and with that I stormed out of the store. Literally, within 15min later on my drive home, I was called by Carrie telling me that miraculously Randy had approved the purchase of the part and labor but only if I would pay for half (the part cost $ 120. I paid $ 60). I wanted my dryer to be fixed so I agreed. 3 days later I got a call that the part had arrived and was ready for install. That same evening, a new repairman came who was friendlier and took the time to explain what had happened. He took 15 min to install and get my dryer working again.
This experience was a lesson that purchasing major appliances used is not worth the trouble or frustration that I could have saved myself if I had bought everything new and under warranty for longer.

Bought and refrigerator, a washer and a dryer. Where do I start? I called to get an estimated time on the scheduled delivery day and the owner Randy answered the phone and had the nerve to yell at me for calling when he wasn’t at the store on the phone number that was on the stores business card. He told me to call back later! Well needless to say, no phone calls all day and no delivery. Then two days later they show up, put in the refrigerator and said they weren’t able to get the washer and dryer upstairs and they’d be back. It took my landlord to call and schedule today’s delivery. well, of coarse they didn’t return my calls and when i got them on the phone, it was Carrie, the only person who cared and all she could do was apologize. She showed up with a delivery man who when the washer and dryer got upstairs and they realized they forgot the hose for the dryer, he looked at my son and said, i just deliver, i don’t set up and tan out the door. Carrie assured my son. She said she’d be right back with the hose and we never heard from anyone again. I called for the next coupke of hours but nominee answers their phones. My dryer was left on the edge of the stairs with no railing and a two story drop. Not only was this the worst customer service I’ve ever seen but Randy could care less about his customers. I just wish we would have read the Unilocal reviews, they say it all.
Many facts about the owner and his son were told to me over this week’s period and I’m so confused how this business still stands. Wanted to give 0 stars, but it wouldn’t let.
Warning: Don’t give this man your money!

I purchased a stove from here a while back and they did not stand by the 30 day back guarantee. That was a long time ago. I decided to give them another chance and the lady helping run the store told me they would deliver at 3 o’clock. Delivery guys show up at 5, it was at one of my clients house, unfortunately my clients had left already. Thats fine I could deal with that, but then she tells me how would we know he was going to work at 5 its not our fault. THAT DON’T MATTER, YOU SAID AT 3. She didn’t want to help out in anyway but it’s some hill billy shop what can you do. I definitely recommend you go somewhere else. AND THE PRICES ARE EXPENSIVE, AND THE STOVES AND ALL OTHER APPLIANCES ARE OLD AND CRAPPY. Try chucks appliances on sepulveda and devonshire thats where ill be going next.

ABSOLUTELY DO NOT SHOP HERE!!! My husband and I have worked with so many companies over the years running a construction/​property management business and this is the WORST one I have ever seen. We ordered a refriderator and the delivery driver dented it bringing it into the house (we let that slide). They also broke the ice maker line too. My husband called and they said they would have a new one sent over but it never arrived. We called multiple times to get the line replaced and they kept giving us the run around and told us we needed to speak to someone (forget her name) but she was never there or available. After about a week, my tenants told me the fridge broke and all there food was going bad. Since I already had a horrible customer service experience, I wasn’t about to wait for them to come fix the fridge (nor did I have the confidence they would do so). I ordered a new one from Best Buy and had it delivered. I told this place that I wanted to return the fridge and get my money back. Randy, the owner, called me back and wouldn’t even let me speak. I tried to tell him what happened and he literally yelled at me and said he did not take returns. He told me to look at my reiceipt. We had paid for the fridge over the phone and never received a receipt and no one ever signed for the fridge when it was delivered. No where on their website does it say they don’t take returns. Randy ended up hanging up on me after he yelled at me. I don’t even know how this place is in business. My husband had to return the fridge himself and we had to call our bank to reverse the charges so we could get our money back. We never heard a word from anyone at the store. Save yourself the headache and go somewhere else. THIS COMPANY HAS THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED AND THEY ARE VERY UNPROFESSIONAL!!!
STAY AWAY!!!

Avoid like the plague. Bought a refrigerator on Wednesday that needed a new part and was told it would installed and delivered on Friday. Friday I called to make sure they were coming and was told they didn’t get the part yet. So it will be the next week. Since my fridge was broke I told them just to cancel the order and I would go get one somewhere else. Then they told me there would be a 20% restocking fee on the fridge I had ordered that was still at there shop. I was very upset and was then told they would pull a part and bring me the fridge the next day at noon and then when the new part came in, they would come to my house and install it. I agreed. The next day at noon I called to make sure we were still good and was told they would need to call me back in an hour. I refused and demanded and explanation and was told they didn’t fix the fridge. I demanded a refund and was told it couldn’t be done until the boss came back in 5 hours. I ended up having to refuse the charge through Amex. These people are low life scammers that have zero communication skills and prey on nice people. Please take this advice and never do business with these people.

I love this place! The owner and employees are simple, down home people that are truly committed to getting you the right product for the right price. Unfortunately, the fridge I bought off the showroom floor fell off their delivery truck en route to me. Instead of making excuses, they immediately explained to me what happened and they replaced the fridge with an even better fridge and they did it all within 45 minutes. These people are truly a gift and pleasure to work with.

A bunch of crooks. I would give ZERO stars, if possible. While I was in their store, I paid for a washer/​dryer unit with a 110v plug and they sent a washer/​dryer with a 240v plug, which does not plug into any wall outlet in my house (I have documentation to prove this). Two delivery guys show up days + hours late, one has a broken foot, so they refuse to properly deliver/​install the washer/​dryer. I refused the delivery and they just put it in my bedroom and leave. I tried for a couple of days to schedule a return since the product was not what I paid for and all they did was hang up the phone (again, all documented). Gladly, I paid with a credit card and Chase is helping me get my money back. When problems arise, they will hang up the phone on you and yell at you. When Chase asked them to submit documentation to support «their side of the story» — they ACTUALLY submitted information and a receipt that was forged or from a different order. Matter of fact, the credit card receipt slip they provided to Chase was a different amount and of someone else’s Amex card — SHADY. This dispute has been going on for MONTHS and the washer/​dryer is taking up a lot of space in my home.
PLEASE — just go somewhere else. Save yourself the trouble. It’s totally worth paying an extra $ 100-​$ 200 bucks and shopping with someone who is more reputable than these guys.
UPDATE:
In response to the owner’s response below.
1. I am not refusing to let you pick-​up the washer/​dryer unit. I tried to return it MONTHS ago and your store kept giving me the run around, hanging up on me OR cussing me out on the phone. I have CELL PHONE records to prove the number of times I called, which is over 10 times! There are even TIME STAMPS that show the phone calls were less than 1 second — proving you guys were hanging up on me.
2. I will NOT return an appliance until Chase says I won my dispute against you. Are you trying to keep MY money AND take your appliance back? I don’t think so. There is a legal process and you have to follow it. If you want your product back, I want my refund first. I also want PROOF that you picked up the appliance.
3. I had TWO different employees tell me that I could buy the washer/​dryer with a 110v. You gave me a 240 volt washer. You guys even wrote 110 v washer on the receipt before delivery.
4. I told your sales person BEFORE delivery that the washer/​dryer would have to be brought down some steps and lifted over the toilet — and you sent someone with a broken leg to deliver such a big appliance? Ridiculous.
Maybe if you STOP hanging up on me when I call, we can figure out a way to return the product and get my refund like a normal business will do. Instead, I have reported this to Unilocal,Google AND the Better Business Bureau. I will make sure every consumer outlet knows how you operate your business — which is not honest.

Ignore the negative reviews of this place at your own peril.
Bought a used washing machine 1.5 years ago, It started leaking all over the garage floor. It was outside of the 30 days… so no 30 day guarantee… though clearly that wouldn’t have mattered anyway (per other reviews). When I told him I wanted to «sell» it back to him I was told «we aren’t buying anything right now.»
Company is crook trying to sham his way slinging junk as «refurbished».
Do yourself a favor. Just say «no».

I just bought a stove/​microwave combo and refrigerator. I couldn’t be more pleased with the staff and the prices. I feel very comfortable with the 30 day warranty on everything. They went over the top to accommodate my preference and needs. Very patient and accommodating. Thank you Van Nuys Appliances! I look forward to recommending you to clients and friends every chance I get!

Woooooooow. This place used to be just good enough to Ignore the rude owner and dirty facility. I just bought an emergency fridge from here because I just went shopping and my unit shutdown. I was given a specific delivery date and time window of 3−6pm. Well its now 9pm and I have not heard from the delivery guy yet. I kept getting calls saying «he’s on his way» that was two hours ago now. I call the number and talk to a really RUDE guy who cut me off, said he was off work and my fridge will be here be delivered at some point and hung up in my face. This is the listed store number! Why provide this for clients if this isn’t the appropriate channel of contact?! Really disappointed. Most of my groceries have gone bad sitting out in the heat. Never again.

Per the owners response, I’m very curious how they’re saying that the unit was operational in their store when it was MISSING PARTS. It’s not like they were damaged in transit, or the sales rep said oh you might have an issue with this, they straight up were not there at all. So I wasn’t asking for this company to come out and repair something that was working before (which I also offered to pay for, not like I was asking for it for free), it was never working to begin with because the unit cannot work without the pieces that were missing from the float assembly. My guess is in the store the technician just plugged it in to an outlet and said oh the motor runs, and either never connected it to a water source or never ran it through a cycle to make sure it would fill with water.
I also asked to have the item delivered and installed but was told that service wasn’t offered on dish washers. But that’s beside the point. The main issue is that they sold a unit that had parts missing while claiming it was fully functional and then completely ignored my phone calls to try and resolve the issue when it came up. I could have lived with everything if I had felt for even a second like they cared at all about the problem, even just to help me identify the model so that I could try to find replacement parts, literally ANY EFFORT to assist me with rectifying the situation, but nope, couldn’t even get through to someone or get them to return my calls.

I bought a refrigerator from them back in February. A week or two after I bought it, the freon went out. No big deal, it was still under the 30 day warranty. After calling them and struggling to set an appointment to bring a repair man over, he comes and recharges the freon. Four days later it goes out again. Called them up, and said they would get back to me when they had a time the repair man would come out. After not hearing from them all day, I call back and the guy sounded like he had no idea what I was talking about or that I called earlier. Eventually, the repair man comes and fixes it. The freon started leaking after he fixed it the first time.
A few weeks ago, it started going out again. It’s been kind of working on and off for a few weeks. With the warranty out, I called a different repair service to avoid the hassle of Van Nuys Appliance. This repair man came out and after looking things over, he said he thinks he knows the problem, but can’t order replacement parts. Apparently, the sticker with the refrigerator serial number had been ripped off. That’s a bit shady…
I understand there will be some problems with buying second hand appliances, but when you take off the thing repair men need to repair the fridge, that tells me something’s not right with the company…

Never again… We bought a refurbished washer and dryer set a couple of weeks ago only to find out the washing machine did not work. A repairman was sent to fix the machine but could not so we were given another machine in exchange. The next washing machine was worst and broke after 1 use. All sales are final. No point in going in for a 3^rd machine at this rate since delivery requires us to basically be home all day just to have someone come out to our townhouse which I located literally 1.5 miles away from the business. We knew that getting a refurbished machine meant that it was second hand, but we came in with the assumption these machines had been repaired… Such a waste of time and money. Don’t bother coming here, just spend the extra cash and go to Home Depot or Lowe’s.

I find it interesting that the reviews at a mix of 1 and 5 stars, but hardly anything in between.
Anyway, bought a fridge in September 2014. Purchase and pick up went fine, staff was friendly, no complaint here.
The fridge was a little pricey, but looked great, although I thought it was weird that no brand whatsoever could be found on it. Problems started…
First off, I couldn’t connect the water line. I had to do several trips to the home depot to finally be able to do that. Only to find that no water would come out of the dispenser. While the freezer was generating ice, no ice would come out of the ice dispenser either. The whole dispenser was actually broken. I eventually had to put a towel in the tunnel that connects the ice bucket with the dispenser because the heat coming in from outside was causing the fridge to leak.
Early on I discovered that the lower half of the refrigerator side was actually a freezer. Yes, a freezer on the refrigerator side! There I was no way I could change the temperature to make it warmer. So basically I could only use the upper half as a refrigerator.
At some point the fridge started leaking again and the refrigerator door wouldn’t close. Me and my wife discussed fixing it but given the other problems we had enough, we decided to get a new fridge. So I unplugged everything. The leakage would never stop! I just leaked, and leaked, and leaked, until I got enough of mopping the ponds and put the fridge on the front porch. I have no idea where the water is coming from! I’m having this piece of junk picked up by the City of LA, I don’t think I can sell this crap.
TL;DR: decent customer service, ok prices, but I sold a major turd.

Listen, you get what you pay for. I’ve read the negative reviews on this place, and it seems like they expected a brand new appliance for a third of the price of new retail. Yeah, sometimes you need a second visit to iron out the wrinkles when you purchase a pre-​owned or «dent-​and-​scratch» appliance, but that should be expected when you’re paying one-​third of the price.
Here’s my recent experience. I needed three appliances for a house I had just rented. I looked at new ones at the major retail chains, and they were all very expensive. So I found Van Nuys Appliances down the road. They had an excellent selection. Sure, everything was either used or had minor flaws, but for a rental, they were just fine and actually quite attractive. In total for the three units, the price the owner gave me was less than one of the units at the major retail store. All were big name brands. The price included delivery and installation, and they delivered and installed the items on the same day!
Now, in fairness to the negative reviewers, one of the three units we purchased had a problem. We discovered it right away. But Van Nuys Appliances has a guarantee, so we called them. They scheduled a service visit the following day. The technician found the problem, disappeared for about an hour and returned with a replacement. He fixed it, and I was happy.
I asked him if he could switch the direction of the door — and he said that would be a little extra — we did a little on-​the-​spot negotiation and he did it for a very fair price.
Here’s the thing, Unilocalers. If you’re buying second-​hand or scratch-​and-​dent appliances from re-​sellers, good on you for getting a good deal — but don’t be cheap. Be ready to call for a little follow-​on help to fix the minor flaws. If you want to pay 300% more for brand new stuff, go call the customer service department.
You get what you pay for, and on that basis, Van Nuys Appliances gets 5 stars from me despite the little bit of back-​and-​forth.

Bought a refrigerator about a year ago. Very good price for the unit. Found out why when we plugged it in. Completely out of freon, which required a visit from the store’s technician. Considering this was within a day of purchase, I was very surprised when we were charged $ 50 for the visit (did I mention the fridge was missing shelves?)
A year later, the fridge isn’t cooling anymore, so I call the store to get another technician out. I’m told to call back in an hour, as they hadn’t opened, and that it would now be $ 75 for the technician. I call back, and I’m told by the nice lady on the other end that she is busy shopping down the street and I’d need to call back again. When I finally get someone, they promise that a tech will be in touch soon to schedule an appointment.
Well, six hours and no call later, I try back. I’m told by someone else that they will get in touch with the tech and call me back. They hang up before they can take my number. When I call them back again, twenty minutes later, I’m told that they are closed and will need me to call in the morning.
Meanwhile, I’m out all the food in my fridge, not to mention more than a little of my time.
They have a great selection of used products, and they will definitely make you a deal to get the sale, but you might as well pick up something for free in the alley behind the old bowling alley for all the good it’s going to do you. Very disappointed with this after I was recommended on to them from a friend, who had purchased many products there.

This would be 0 stars if possible. Bought a washer and dryer and a fridge. All there had problems.
First the dryer had no lint screen. They brought one out but had to use a screw driver to hammer it into the slot. Are you kidding me?
The water dispenser on the fridge only worked intermittently, took them 2 weeks to come out and fix the problem.
First washing machine didn’t spin hard enough to drain all the water out, so they brought me a second washer. The second washer leaked all over the floor. They couldn’t fix that so they sent out a third washer, that one didn’t agitate the clothes correctly! So they sent out another guy to fix it, apparently it was missing several major pieces!
Their repairmen were always 2 – 3 hours late (if they even showed up) and every time I called I got the run around, like they really didn’t care they had sold me broken crap for appliances. It would take 3 – 4 days for them to get out with a replacement or repairman, and half the time I called they wouldn’t even answer the phone. Stay away people, just stay away.