Public Storage

Great customer service! Nice employees who go over everything. Julia and Rubia were the ones who helped me out. Thanks ladies!

Rubia was very helpful in explaining the requirements and rules of renting out a public storage unit. She did the best she could in giving us the best deal. She had a cheerful and positive attitude. Hector also was very helpful in showing us the location of the unit and explaining the locks. I would definitely recommend this storage unit facility to my friends/​family!

I had excellent service from start to finish. Everything was easy, fast, and friendly. Hector and Rubia were great. I highly recommend this storage facility if you are looking in the valley.

Customer service was excellent for the past three months and I definitely recommend this place to anybody who needs short-​term long-​term storage space.

Penny and Rubia were very amazing with me. They helped me find the perfect size unit for such a great price. They were very friendly and so welcoming. I would recommend this place to anybody!

Rubia is a wonderful employee at the site. She is always very helpful and keeps the place always clean. She always reminds me of the late fees so I don’t have to pay for them. Over all I have a wonderful experience here! Thank you guys!

Amazing service by Rudia, she never fails to give the greatest customer service in the valley A+++ best public storage in he valley as well.

Very helpful staff even with all my questions and concerns the amazing Vanessa and amazing Rubia help me with everything

Hector at Public Storage was very friendly and knowledgeable and helped us rent the unit quickly and at the best price. Thanks, Hector!

Came here and was helped by the amazing Julia! She made the process really easy and quick! Got the great first month deal! Definitely come buy and you’ll leave happy!

Very helpful!

The staff in that location are great they are very friendly, helpful and understanding your needs. Thank you for all the help and understanding. And believe me you are need this in stressful day like the day of your move.

Great customer service. Always very accommodating! The office ladies are so friendly and make me feel like I’m more than just a client.

I had the help of Esmeralda. She and all the employees were great help! Esmeralda was very clear in explaining everything!

Julia is amazing! Extremely wonderful, friendly, bubbly and very welcoming.
She was just amazing.
Went in to open an account, Julia and Maria helped us set up the proper size unit for our storage. Quick and easy.
They definitely made us feel very welcome.
Good people.

I got the $ 23 deal or as they tell u $ 1 a month.
What they dont tell you is you have to buy a lock for about $ 28 or something (i’ll have to check my bill) i cant remember and insurance starting at $ 11…so u end up paying 61.xx. then if you want to stay another month its $ 178…WHAT THE HELL… ITS LIKE THEY BACK CHARGE FOR THE $ 23 DEAL… BEWARE.
ANYHOW storage is a handy service, pricey buy handy. I had no problems with the two ladies.

Having family issues and a rough day, I yelled at Rubia over the phone and I almost chatted her ear off listening to me :(When I came in to see Jocelyn who helped me, she was nice, quick and so helpful with any questions I had. In the meantime while doing the paperwork, I was able to speak with Rubia (property manager) and I apologized for the earlier incident. She was very sweet and understanding (I could tell she might have daughters of her own). Rubia empathized and understood our family situation; was trying her best to help each family member by being the mediator. Nonetheless, Jocelyn and Rubia were very nice to me even after my crazy rant over the phone. My brother was already a customer with them and now I understand why he really likes that storage so much and did not want to re-​locate someplace else.
P. S. I was there til the last minute of closing and still taking customers in. You could tell they work hard, very fast and the place is super clean!
Thank you ladies for your help!

Vanessa was amazing and quick getting my storage affairs straightened out. Thanks for all the help Vanessa!

Chances are you are only here because they are harassing you to give them feedback while you are setting up your account.
Rudy’s service was great up until after I posted my review (she forgot consistency matters).
Steven is very rude, likes to close the doors 10 minutes early, God forbid you are using a cart for your belonging.
Please get to know them before you post a positive feedback like I did.

Public Storage («PS») is the largest company in the self-​storage industry; however, with the size comes the worst service in the industry also.
The administrative personnel that work at the offices are helpful and nice, but the Area or District Managers that work at Headquarters have no clue about Customer Service. First, let me bring up one of their shady business practices. PS does not mail, fax, or email invoices to you in advance of when they are due, so you have to remember to pay your fees every month. But, PS will email you Past Due Notices, which tell you that late charges have already been added. I have an account under a Corporation (not personal), so I can’t just write a check or do an auto-​debit every month. I need to get an invoice so I can get it paid through our Accounts Payable Department. PS does not seem to understand this. I wonder how many storage units are auctioned off every month/​quarter/​year due to «delinquent» payment.
In my opinion, this is a very unethical business practice, which needs to be reported to the Better Business Bureau and investigated by the Federal Trade Commission.