Public Storage

Great service Cruz helped me in a timely manor, she was very courteous and knowledgeable 5 star service overall.

Cubits was great! Very helpful and thorough in her explanations of everything. This check in could not have been easier. Facility is clean and very accessible.

Great service from Hector and Cruz! They explained everything and made the process easy. I had to wait a few minutes and they gave me a water and acknowledged the short wait time. Thanks !

My boss and I jv needed a storage and red kind of a hurry so the lady at the Public Storage is very helpful in helping us find a storage that work for our needs very helpful and polite can’t thank her enough thank you Lisa

I am really happy with the service I got in this location. Liz was very nice and helpful. I’m looking forward to keeping my furniture here :)

Liz is great. Jocelyn is great. The reason that I did not give 5 Stars is because I caution you about the PS office up the street closer to Home Depot.
The WORST. Don’t ask, cuz I don’t have the time or energy to share the gory details… bt do yourself a favor and just DON’T lease from this particular location… let me think… what’s her name… RUBIA. That’s the one. The «salesman» false front that reels you in, and yet shows her insincerity at the first and smallest objective without thought or hesitation. She made me feel like P. S. is a complete bate and switch. It’s not, based upon the «save» by the gals listed above. Whew! What a freaking nightmare.
But back to the 7660 Balboa facility… I have had a multitude of big changes within my family during the past 24 months and I am the family coordinator, not by choice. «Moving» is not an never will be fun. The team at this facility were gracious and trusting and well informed.
I do have an issue tomorrow that I will have to deal with the «new» District Mgr., so I intend to share his response to the pending matter, with you.
Let’s see if he/​she makes me sweat.
Happy Moving!

I needed a quick storage unit because I’m in the process of moving. This location is the closest to where I will be staying. I walked into This location and was helped right away by Hector. He was delightful to work with and answered all my questions and concerns about renting a space here. I went ahead and signed all the paperwork and will now be renting a unit.

Very helpful and kind… Even went out of her way to call another facility and personally ordered a lock with 3 spare keys for my company’s storage unit…

This is a great facility. Clean, secure, and all drive up access, like a garage. It is also easy to get to. Jocelyn in the front office is friendly, very helpful, and efficient. I highly recommend.

I just moved into my new unit and I couldn’t be more impressed by the two women behind the counter running the entire facility. Extremely pleasant and very customer oriented.
The grounds and the units of this particular Public Storage are clean and well maintained.
Thank you from a happy customer.
Best ~
Vicki G.

Liz goes above and beyond and is very friendly! Thanks for all the help Liz and I highly recommend this location!
–Felix

Elizabeth is awesome. Always friendly, smiling and very cheerful. The facility is great as well

Awesome staff & great prices! I couldn’t ask for an easier experience. Thank you Juliana & Renee, I will most definitely come back and rent with Public Storage if I need you again.

Awesome place, got a great deal off the rip. Walked right in, found a unit that worked for me right away, the lady in the office was super helpful, jocelyn, was really nice. I’m very happy I chose this location

I was extremely impressed with the service I received from Public Storage, but more specifically with PORSCHA, the representative who assisted me. She was so efficient, patient, and thorough. This woman is management material. Because of PORSCHA’S attention to customer service and detail, I will not go anywhere else for my storage needs, and I will be strongly campaigning for this Public Storage location, specifically PROSCHA, to all of my family and friends.

Public Storage («PS») is the largest company in the self-​storage industry; however, with the size comes the worst service in the industry also.
The administrative personnel that work at the offices are helpful and nice, but the Area or District Managers that work at Headquarters have no clue about Customer Service. First, let me bring up one of their shady business practices. PS does not mail, fax, or email invoices to you in advance of when they are due, so you have to remember to pay your fees every month. But, PS will email you Past Due Notices, which tell you that late charges have already been added. I have an account under a Corporation (not personal), so I can’t just write a check or do an auto-​debit every month. I need to get an invoice so I can get it paid through our Accounts Payable Department. PS does not seem to understand this. I wonder how many storage units are auctioned off every month/​quarter/​year due to «delinquent» payment.
In my opinion, this is a very unethical business practice, which needs to be reported to the Better Business Bureau and investigated by the Federal Trade Commission

I come to this property on occasion to pay for my girlfriend’s space that is Out of state. Both Porscha and Julianna are always very sweet and helpful whenever I come in. They always have a smile on their faces and give great customer service. When we do finally move our unit to California we will definitely be storing at this location it is hard to find good customer service and they give just that

Just moved to LA and back in with the parents so all of my own furniture had to be put away here. Thankfully their units are spacious enough for fit all my stuff from a very large one bedroom apt into just one unit so I’m saving more than I thought.
I’ve been back there several times since May to grab something or make a payment and Juliana and Porscha have always helped me out, answered my questions and treated me extremely well. They are knowledgeable, trustworthy and professional and their service is real, they don’t answer everything with memorized lines. Thank you girls!