IMT Sherman Village

Michelle in the leasing office has been nothing but helpful. She understands that moving is very stressful and has made it very pleasant for my boyfriend and I. We moved in today and everyone here has been awesome. Thank you Nahid for recommending this property and thank you again Michelle for being so great!

The apartment itself we love. Big, updated furnishings, nice flooring in living room, beautiful carpeting in the bedrooms. But, unfortunately our car was stolen from the secured parking garage in the middle of the night last night. Later we found out after talking to management, there’s nothing they can do about it since we“park at our own risk” despite the fact we have two assigned parking spots in their gated parking facility. Just extremely upset… strangely enough the police found our car in an abandoned alley down the street, but now we have thousands in repairs and management can’t help us at all. They cooperated with the police by sharing the footage-​but that’s where it ends unfortunately. Really upset by all of this and I wish there was more the IMT property could do for us.

Leasing team was very helpful and courteous. Gave us lots of information and showed us a few options. Wonderful experience with the leasing team. The only reason we didn’t select in the end was do to the commute — it was just a little bit more than we had hoped and also the neighbourhood was not as appealing as where we ended up selecting.

This apartment building is a «no-​brainer». Aside from its amenities, I cannot say enough for Ennase, the community manager. She is compassionate, helpful and informative. It is evident that she is here to make your experience the best possible. She does a great job of showing you what the building has to offer YOU and not just what it has to offer. She also has great follow-​up. Thanks to her, I was able to move into an unit inside of a week. Unfortunately, the unit isn’t right for me so she was able to help me find another unit that I think I will be very happy with.

Wow! I was shocked seeing all these low stars for this outstanding building! I Have been living here at Sherman Village for about 6 months now and couldn’t be any happier. The IMT staff in the office Ennas, Garret and Rachel are all awesome and always have smiles on their faces. They truly care and make living here wonderful. Jose and Roberto are also in a league of their own. I could not ask for two better guys to take care of this building! IMT also hires a great cleaning crew that is here 6 out of 7 days. So the building is always clean and smelling great. Very satisfied with everyone and everything in this building, can not wait to resign the lease for another year!

Moved in May 2015 so the fifth star will go up (or down) with lease renewal. So far it has been everything we expected and more. In the Phase one building. Neighbors are courteous, never hear them. Maintenance requests are handled promptly and the maintenance persons are amazing and professional. Office staff have been nothing but pleasant and professional so not sure where some of the comments are from. Leeds certification has brought our utilities down by 50%. To the person stating that the additional water/​trash charge was not pointed out at time of rental — it is right there in black and white in the lease agreement. I only wish they would indicate how it is aggregated by tenant. The apartments are spacious and inviting. Worth a look!

Updated review: Having lived here for 9 months, I can say that it is just an OK place to live. The management is too lax with enforcing restrictions (loud music after 10, smoking, tenants leaving trash in the halls etc.) The units look nice but the power outlets go out all the time and the floors are thin. This building was not originally developed for housing so there are fundamental design and functionality issues that can never be resolved. The garage doors and elevators (which are frustratingly slow) break down frequently and they take FOREVER to fix them. In fact, IMT takes forever to fix anything in the common areas, apparently because they can’t control their vendors and how often parts come in. They need to find new vendors that react more quickly and stockpile parts in their inventory.
However, there are upsides: they keep the premises clean, the maintenance guys will fix anything in the unit ASAP, and the people in the office are very professional and friendly. The washer/​dryer in unit makes life a lot easier and the central air system is top notch. It’s in a great location and the rents are «competitive». The tenants in general are young professionals and very friendly.

To add, finally my lease is coming to an end.
Just to update on the cheap building…
Most of my power outlets in the apartment do not work.
At least ¹⁄₃ elevators do not work at any given moment.
(imagine bring groceries to the 5^th floor using the stairs)
Not to mention, the elevators smell like dirty socks, sweat and mold.
Garage doors constantly break and the sensor does not always read the garage key.
Management puts up small signs…8×11 inch paper… Sometimes.

This is by far one of the WORST buildings I’ve ever lived in. I originally lived in Phase I and moved to Phase II as soon as it was open. I am on the top floor so thankfully I don’t have to deal with the thin floors, however I have to trek up 5 floors every other day when the elevator is broken. Currently, the elevator does not work and the parking garage is broken as well. Not only has the class of people that live here gone down, the «amenities» don’t even work! I second an earlier post where half the people that use the game room and pool probably don’t even live here. IMT is stealing my money by calling this is a «luxury» building because there is not one thing this building can say is luxury. I’m embarassed to invite my family and friends over in fear that the elevator won’t work or the parking garage won’t open. To make matters worse, there isn’t even anywhere for them to park!
The only positives I can say about this building is related to the maintenance folks who are awesome to deal with. Due to the building being cheaply made, I have to call them at least once a month and they always take care of everything.
BUYERS BEWARE of this building. I wouldn’t recommend this building to my worst enemies.

This place is great. They have taken care of all of my needs and the staff is very accommodating. Great location and it’s always very clean.

I wrote a review a few weeks back, but it got rejected because apparently the review I wrote was to vicious! This place is an UTTER JOKE! A JOKE! They are unprofessional, and they are COMPLETE THIEVES! My roomate and I went to apply here, they told us the ridiculous stringent requirements, and we thought «why not?» the place is nice and the prices are reasonable. I have a credit score of just under 800, along with a full time job, and make three times more than what the minimum requirement is. My roomates credit isn’t quite as good, but still definitely enough to qualify for half the rent of a $ 2,700/month apartment. So, we applied, they took our $ 150 application fee’s (each), and on top of that they took a $ 25 PROCESSING FEE! So, at this point we’d been «approved», we were just told to pay our fee and we would be fine. A WEEK GOES BY! A WEEK, before we finally called them to find out what the status was. It’s still pending she said… STILL PENDING? YOU SAID WE WERE APPROVED, and NOW you’ve got our money… HOW IS IT STILL PENDING? To make a long story short, we NEVER HEARD BACK FROM THESE PEOPLE! NOT A PHONE CALL, NOT AN EMAIL, NOT A LETTER! NOTHING! THEY STOLE $ 375 from us. They’ll tell you all day long that their process just follows FAIR HOUSING GUIDELINES, I can assure you it does not. I don’t know if they just didn’t want us in there, or what, but something was a miss. We just rented an apartment up the street, it was a $ 35 application fee (no processing fee, and we found out that we were approved in 48 hours), and the place is nicer. THIS PLACE IS A SCAM! BEWARE! HOLD ONTO YOUR $!

To anyone looking to move into this new building beware. I have lived in the building about 7 months and would say it’s one of worst build quality I have lived in. The staff is ok but apparently the original staff decided to all quit :/​makes you wonder. The amenities look nice at first but all the gym gear is broken and not maintained. Also the last few weekends it seems people that don’t even live here have taken over the game room and decided to use the pool table to gamble and throw craps. Hood is the best way to describe it. Not to mention the apartments them selfs are built paper thin and cheap. You can hear everything from your top and bottom neighbors no matter what. It’s pretty extensive. I have lived in a few «Luxury Apartments» and this I would say is not worth the money at all. It’s way over priced for what your getting. Its a shame because it’s looks so nice but after a while dealing with hearing all you neighbors constantly is pretty annoying and frustrating. But these are just thoughts from 1 person. Thanks.

My husband and I are new to IMT Sherman Village and we absolutely love it. We recently moved from VA to CA and wanted to make sure we were choosing the right location to fit our needs. We looked at many other apartments in the area and as soon as we stepped into IMT Sherman Village we knew this was the place we wanted to live. Our apartment is extremely quiet (even facing the street), location is awesome, finishes are beautiful and the rooms are great sizes. Our leasing consultation Garrett was awesome and the made the process very enjoyable and stress-​free. We have no complaints and are so happy with our decision!

I have had the pleasure of dealing with the manager Ennase who has been collaborative and extremely accommodating when I dealt with some challenges related to having the other person on the lease removed from the paperwork. She is working with an amazing team who value confidentiality and superior customer service. Thank you.

The staff at IMT Sherman Village are like a bunch of monkeys who throw their feces at people. My wife and I went there to check out apartments and Amber said the type of apartment we were looking for would be available Feb 3. We told her we really wanted it and to hold if for us. She said she couldn’t hold it but that we would get it if we called first thing Feb 3. So we called Feb 3 and were told that someone had already paid $ 150 to purchase an option to buy on the apartment we wanted. I asked, «Why didn’t you give us that option?» Amber said, «Sorry, I forgot we had that option.» I asked if she could make things right by returning that person’s money and letting us lease the place, and she said no. I asked to speak with her supervisor, but was told she would call me back. Do you think she called me back? I called and left a voicemail and email for their regional manager. Do you think he called me back? Of course not, because they are all monkeys who throw feces at you and each other.
I’m glad things didn’t work out though. From what I’m told by many residents, they jack up your rent considerably after your lease is over because they know that you’re comfortable and would rather stay. Also, I hear that they require tenants to pay for painting and new carpet once they leave, which is different than what the law requires (the law requires tenants to pay only things that are beyond ordinary wear and tear).
I hate this company and the people that work for it. There, I said it.

The apartments look nice, but once they had my deposit they started dicking me around for no reason, so much so that I asked for my deposit back. They said that I had to have money in a savings account and not a checking account, that was their policy and they «couldn’t just break the rules for everyone» (this is the UNIVERSAL phrase that people use when they’re dicking you around for no reason)…I’m not sure how that matters as long as I pay the bill every month and am a good tenant… but whatever. A business that treats customers this bad before they even have their money is bad news. Judging from other reviews about crime in the facility I think they did me a huge favor.
No other rental or property management company has made a huge deal about the way my checking accounts are set up, so their line about the Fair Housing laws is BS. I think they must make money by taking in a lot of applications, it sounds like they take a lot of people for a ride.

Normally I don’t post reviews but I felt it needed to balance out the negatives.
I went today to tour at Sherman Village with literally an hours notice. The staff were very nice and attentive. We had Mimi as our agent and she gave us a full tour through the complex and viewed 5 different units with us giving her honest opinions about each based on our preferences.
The place seems great so far. Modern facilities, a gym (two really if you count the yoga/​spin), pool, spacious homes and quiet area.
I’ve already put a deposit down and am finishing the paperwork. I will probably update this review in 4 – 6 weeks after spending sometime in the community.

I went to look for apartments here and had a terrible experience, not once but twice. I went into the leasing office run by all women. None of them are friendly or welcoming at all. The lady in the front office had a horrible attitude when my friend and I first came to view the property a week ago. We decided to leave instead of going further with the tour because the lady helping us was not polite at all. I decided to go back into the office today because I really was interested in renting an apartment despite my last experience, I have friends who live in another IMT building and said nice things about the company so I wanted to give it another shot in hopes to meet someone friendlier than the last person we dealt with. Today when I walk into the leasing office I’m greeted by a young lady sitting at the front desk, I walked up and said I was interested in seeing a one bedroom apartment. From the start of the conversation she came off extremely rude. She was welcoming at all, it was all familiar from the my first experience. I still wanted to view the place despite her bad attitude. She proceeds to ask me for my Id to tour the place, I gave it to her and she threw it into her drawer and walked away. At that point I decided it was not worth me going any further. I told the woman when she came back that I was not going to tour and I also informed her about my last experience and how rude the last lady was to me. She grabbed my id, said sorry and that was it. I will never go back nor will I ever recommend anyone moving here. There is no way your going to pay $ 2000 for a one bedroom and not even get the proper service in the leasing office.