Advantage Toyota Scion

Shopped around for an XLE Highlander. The fourth toyota dealership we went to was Advantage Toyota. Within 20 min we struck a very reasonable deal. Our salesman Wayne was polite and very Professional. The General manager Derek knows how to sell cars.
Car was delivered on time and finance person Mustafa
Was very nice. Looking forward to doing business again.

I went into the office last night, ready to purchase a vehicle. However, the young lady that was sent to me was so patronizing that I was completely turned off. She had no customer service, and spoke down to my mother and I. I plan on purchasing a Toyota, but thankfully NOT FROM HERE!

Ladies and gentleman of Unilocal notice how Marty G is going back and forth with me on Unilocal!a venue created for consumers to voice their opinions and frustrations as well as provide reviews. Not once has Marty G offered to call or contact me to resolve the issue, rather he chooses to address it out here out Unilocal!#1) Marty if I were you I’d consult your legal team because you’ve provided me with so much Rosario/​Discovery that I’ve already printed for my safe keeping which I will be using in pursuing legal remedies against Advantage Toyota so thank you for that. #2) Ladies and gentleman of Unilocal I contacted Toyota’s consumer complaints where in which they’ve told me that I would get a call back from Toyota at the latest on Tuesday March 29, 2016 at the end of business and I have not received either a call, letter or email. Rather «Marty G» seems to be the only representative conversing/​borderline harassing me on Unilocal… some customer service.
Notice how Marty also claims that Unilocal is biased in terms of «only» showing negative reviews about Toyota advantage… could it be that Advantage Toyota is so bad that the negative reviews far outweigh any positive ones in number. Makes you think eh.
As a resident of Valley Stream in excess of 15 yrs, seeing this new dealership come into town and take advantage of the hardworking residents of Valley Stream is unsettling. Petitions anyone?

Terrible. I’ve had maybe one positive service experience in the past 3 years. I went to Toyota twice for regular inspections and oil changes. Each time they «discover» 5 different problems/​issues and strongly urge me to fix these issues. The first time I asked for an inspection and they insisted I needed a tire rotation and a bunch of things. I refused but they wouldn’t let my vehicle pass inspection unless I paid for a new tire, because one of my tires had a plug. The tire had the plug for two years preceding the visit and passed inspection the previous year. The second time I came in for just an inspection and oil change. The guy said I had a problem with my breaks so I had them fix it. Then when I looked at the bill they charged me for a «courtesy inspection» instead of the state inspection and they forgot the oil change. After spending 3 hours waiting for my car I left in disgust. I had to come back for the oil change which was a inconvenience. I don’t recommend this dealership to anyone.

Updating my review, I still haven’t received any replies from the dealership after customer service manager Marty contacted me via Unilocal message. I provided my car information and personal information and hoped for a solution to my issue, nothing happened. We have been calling the dealership (a manager’s name is Danny or Denis), he never picked the phone up and of course never returned our voice mails. And I wonder how long does the shipment take? We were told a week but it is almost two weeks now and our issue is getting ignored. I don’t want to sound mean but now I wonder if this is a dealership where you can only buy cars from them and you have to make sure you never bother them later or you will be ignored. We will take the car back again and I will update this review after that. I’m sure I will have lots to say later.

I am glad I came here to service my toyota. The staff was friendly. I was told my car would take 3 hours, which was pretty accurate. There was a waiting room with free coffee and tea, as well as some vending machines. The news was on so there was something to watch.
My car came out great. I even got a complimentary carwash, which I really appreciated! I will come back here again. The staff was very knowledgeable and answered any questions I had!

This dealership is the worst. They lack customer service. Not to mention the wait time is horrible. I always come here to get my oil change since it’s a minute away from my house but try to avoid this place if you can. Horribleeee

I viewed a pre-​owned vehicle on their website, didn’t have time to go see it, then noticed it was gone.
A week later, the vehicle reappears on their website. I inquire via email as to its availability. Instead of a simple yes/​no answer, I am being bombarded by phone calls and emails from one salesperson after the next.
The classic bait & switch — they advertise something they don’t have, just to get you in there. Can’t believe there are dealerships that still do this…

I went in for a scheduled inspection service appointment. While the drop off in the service area was fine, there was a service consultant, Kenya Augustine, who had a nasty attitude saying aloud, «they just have to wait». She seemed annoyed because there were 3 people waiting. She asked someone who’d come in after me a question about their service. I let her know that I was here first. She said «I know», and continued to speak to the other customer.
No one was complaining except Kenya, who worked there in «customer service». She acts like she’s doing us a favor, when it is us who bring business to them. That’s why I bought my car from City World Toyota. You’re not doing me any favors Kenya. And you result in lost business for your employer. Way to go!

Trying to make this review as concise as possible is difficult considering what I’ve experienced at Advantage Toyota. But here’s the gist of it. My first service visit a year ago was fair and my advisor, Andy, was outstanding. It was my second visit in July of this year that convinced me this dealership is a nightmare.
I came in for my brakes which was a previous issue that Andy had pointed out during my last visit and a new problem with my wheels. As mentioned, I’ve been here before and received a diagnosis. So when I explained to my new service advisor what I needed for my brakes, as recalled from my visit a year ago, she claimed that it wasn’t on file (which I later learned was not true) and urged for a new diagnosis. A new diagnosis would obviously be needed for the issue I was having with my wheels. Reluctantly, I accepted and of course the diagnostic charge would be waived if I continued to receive service –which I knowingly declined. However, I didn’t mind as long as I would find out the cause of my wheel problem, which was a really big concern of mine.
Unfortunately because my brakes were in such bad shape, it’s against their policy for the safety of the mechanics to test drive my vehicle. And therefore made it unable for them to find out what was wrong; totally understandable and I agree. But I was still charged for the diagnostic on the brakes and expressed my frustration to my advisor since not only did we not find out the new cause which she assured would be covered in the fee, but because I had initially declined solely because she said the company didn’t have my information on file. There was nothing she could do about the charge and it didn’t seem to bother her as it did me. So essentially –and here’s the only mistake I made in the situation, I payed for finding out exactly what I already knew about my brakes. Her communication was terrible and it was always a miracle if I managed to get her on the phone. I can’t even begin to describe how frustrating it is to attempt calling anyone here, a manager, anyone.
All of this though, was nothing in comparison to the two months of an uphill battle to receive a refund. It was the constant phone calls and emails I had to make just to speak to someone in charge. It was the report I had to file with the BBB in order to finally get their attention. It was then and only then did I get their attention. And so they agreed to issue a refund as a «goodwill gesture» because «had I agreed to do the repair, the diagnostic fee would have been waived as per their policy.» They «believe the dealership did nothing wrong, and is not responsible for the customer refusal to perform the recommend work.» Every issue I had with them in my complaint is unacknowledged, every single one.
And it wasn’t until, again, months later when I took the time out of my busy schedule to go back to the dealership did I actually receive my refund… After a three hour wait. There wasn’t any attempt to mail it to me.
I’m obviously never returning.

Julian assisted me with Storm (my car) and I am extremely pleased with his services. He was very helpful and polite. He answered all my questions and was straight to the point. He accommodated my requests and was very helpful.
This Toyota location is very nice. They offer complimentary manicures on Mon, Wed, & Fri which is a great touch. Shout out to Lisa… she’s very polite and personable and although I didn’t get my nails done, I saw her work on both men and women in the lobby and it was very good.
I’m also a fan of their pricing. I initially took Storm to a muffler & brake shop because I thought Toyota would charge me an arm and a leg. The no-​name shop changed the catalytic converter and the sensor and charged me $ 2500. A few hours later the check engine sign came back on. I took it back twice and they couldn’t fix the issue. I took it to Toyota, bada bing bada boom. The no-​name shop ended up putting aftermarket parts in the car which kept the check engine sign coming back on… and they couldn’t figure that out themselves. Toyota changed the catalytic converter and the sensor for $ 1400!
Don’t waste your time and money. Just take your car to Toyota.

I’ve been coming to this dealership for the last couple of years for service and every time it’s such a pain in the butt. I come in bright and early at 9am and I still end up waiting two hours for an oil change! It’s such a waste of a morning and the only reason I don’t leave and come back is because then it’ll be four hours instead of two. I dread having to come here for service because it takes so long. For something as simple as that it shouldn’t take the amount of time that it does

Please be careful with their free car washes! Your car will come back to you with lots of scratches on it! This was my first and it will be my last car wash there!

Came in for my regular service, where I made an appointment online. The appointment wasn’t honored, and I was told the car would be ready in about an hour as there were other cars in front of me. I’ve been here now 2.5 hours, and only just received the courtesy of an update. It’s a dealer required service and a NYS inspection on a brand new car… it’s not like anything is wrong with it and takes time to fix. As I was waiting I saw another customer told her appointment wasn’t valid and they know nothing about taking appointments except for recalls. Clearly, it’s not only the dealer side of this place that has a problem. The service is atrocious as well. Do yourself a favor and move out of NY if you have to buy a car, otherwise chance this disorganized mess.

I won’t go anywhere but Advantage Toyota for all my car needs! Whether you’re a long-​time Toyota customer like me (11+ years) or a brand new one, you’ll get the best deals with top notch service here. You must, must, must see Tony Oliveri. He’s not only a great salesman but a great guy as well. No bs, just a straight shooter and will move heaven and earth to get YOU the best deal, which is very refreshing. Buying a car can feel a lot like gambling in Vegas where the house always wins, but if you come see Tony you won’t be disappointed. Had to come back and see him for my second lease after he helped me out with the first one three years ago. What are you waiting for! You’re reading this review because you need a car. See Tony today.

Please note that I have purchased 2 vehicles from advantage toyota and I have 4 other family members that have purchased vehicles from this establishment upon my recommendation. This issue is regarding my 2010 toyota tacoma. During my many service appointments at advantage toyota, I have made several complaints about my vehicle projecting a foul smell. The dealership told me that there was nothing wrong with my vehicle. Eventually, several months into my purchase, during a service appointment, I was told I needed a servicing to my converter that would help relieve the smell which costs me approximately $ 270.00. The problem was not resolved and the odor remained. Please know that I have taken my vehicle to advantage toyota for all scheduled maintenance. After the warrantee was no longer valid, my service advisor told me that I needed a repair to the exhaust system which would cost approximately $ 832.00, which I reluctantly paid. I also had an issue with my heating system which they told me would cost $ 2700.00. I ended up having the heating malfunction repaired for $ 280.00 at another automotive repair facility because I could not afford to pay for another high-​cost repair. In conclusion, I have spent at least five hours each time I came in to service my vehicle, including oil changes. In my opinion, this establishment pays for its new prime sunrise highway location by taking advantage of loyal customers and overcharging them for their services.
–Robert Ortiz 516.236.2736

i recently took my car in for the «scheduled» maintenance. While there, FOR 3 HOURS, I asked if they could handle the recall that my car was named in. The service manager said it would take about an extra hour to fix. I had my 3 and 4 year old with me and after sitting in the waiting room for 3 hours there was no way they would last another hour. Fine, I said I would call back and reschedule.
When I tried to reschedule it seems they only handle recalls on Saturdays and you must drop the car off at 9am and leave it for the entire day because they don’t know how long it will take?!?
They obviously do not make much money on a recall and since I’m not having anything else done, my car and my time goes to the back of the list. THANKS BUT NO THANKS. I WILL BE USING A DIFFERENT dealer FROM NOW ON.

Went to this location to have my car serviced. Location was not as spacous or as clean as other Toyota service locations I have utilized. Staff was friendly and the wait time was reasonable. Free car wash provided.

The worst experience ever. Promises without delivery. Changing prises. I have never seen a dealer arguing and telling me that we wasted his time? No ashole you wasted my time. I paid deposit and you couldnt deliver a car with in 2 months. And no it is not built on mars, unless you think Kentucky is mars. Besides some of the dealers look high. Literally.
Place is garbage.

Avoid doing any service at this dealership. On 8÷30÷2014 I performed a Guinness world record Synthetic Oil Change at 4 hrs in total. I turned my car in at 9am 1 hr 45min ahead of scheduled service time and it was returned to me 4 hours later at 1:30p with an excuse that It was my fault for selecting a synthetic oil.
Prior to having service at this dealership you must schedule a appointment within that appointment you are asked what vehicle is being serviced and the type of service. Mine in particular was a Lexus IS250 which I requested a synthetic oil change. I went on the presumption that this being a Toyota dealer will have all that was necessary to perform this particular oil change service. It seems that they were not prepared. They seemed to just be filled with excuses as to why it took them 4 hours. They made me the customer wait instead of sending a technician to the nearest auto part store to purchase the required oil. After all the synthetic oil used is Mobil 1 not Toyota name brand. In the end I was only even an i’m sorry and was subject to pay the standard synthetic oil change price.
When I initially posted this review a gentleman named Marty was attempting to repair his companies image making false statements of the events that occurred that day. In fact the Marty fellow blocked me from messaging him but still tries to repair the dealerships image with false statements. Advantage Toyota in no way shape or form had any concern for the time I spent at there dealership and they don’t hold to standards of the Toyota name brand.
I suggest for you all to avoid this dealership and disregard any messages you see posted by them below they are all false statements to prevent business loss. I do not wish to have a free oil change I wish for people to avoid a business that lacks concern for its customers time and attempts to repair things after the damage has been done and not at the moment.
Avoid Advantage Toyota if you value your time!!!