D & L Rideout Towing Services

I was stuck in a lane with heavy traffic due to an accident, was trying to get over, but tow truck driver started screaming profanities at me and frightened me almost to the point of getting me into an accident. His behavior was unacceptable. I realize he has a dangerous job, but he could have handled it much better instead of exhibiting such tremendous anger and hostility. This employee is a danger and a hot head and a liability for this company.

2013 started out with a tow! A slow tow!
OK, it is New Year’s day and the repair facility is closed. I can understand taking it to the tow yard until the next day when the designated repair shop is open. It is now 2 days later, and the car is still sitting at the tow shop.
Thinking that the car was towed the next day to the car repair shop, I called to inquire on the car status. They told me they did not have this vehicle. WHAT? The owner told me this is common practice with some towing companies. They take a normal $ 150 tow and pump it up to $ 700-​$ 800 by the time they add storage fees and special extraction fees. I did not know the name of the towing company so I called USAA (our insurance carrier who arranged the tow) to get that info and move things along. If I had not called I do not know how long the car would have sat. I called back the repair shop and told them that the car was going to be towed in today and gave him the name of the tow, D&L. He laughed, and said, «Yup, they are the ones». He told me he will let me know what the tow charge is when it comes in.
We have tow coverage, but it infuriates me when companies inflate charges. I am angry that they have left the car sit 2 days. That is 2 days of unneccessary delays in repair time along with the inconvience of not having the car.
This company has two poor Google reviews, and now one poor Unilocal review. How low can a tow go?