Big Boy’s Towing And Recovery

This is the worst company ever. We were directed to them through Allstate Roadside Assistance after my son ran up off a curb. They were rude, unhelpful and slow. My son called after 30 mins to make sure they had the right location, which they didn’t, they had been dispatched to our home, not that they were on the way. He then called a total of 3 more times over 1 ½ hours and was cut off by the company. His brother picked him up and brought him home and I called. The response I got was «you people have called 10 times already and we have other people to get to. Stop calling and we’ll get to you when we get there. I told him he was on a busy street and he said, well, they hadn’t known that but they would get there when they could and hung up on me. I called Allstate to complain and they got the same response. We were never notified when our car was picked up or where it was taken. Shame on Allstate for dealing with such crumbs.