Napa Auto Parts

This is now under new ownership, give them another chance… you will not regret it… very good and knowledgeable staff… NAPA!

says, «Bring your used oil to a recycling center or a NAPA AUTO PARTS store to recycle it for you. These are the only acceptable methods for oil disposal.»
Napa Auto Parts in Valley Center chooses to not accept used motor oil. They say they are individually owned and can do whatever they want. They recommend bringing used oil down the hill to Escondido which is where I go for all my auto parts now after I drive past Napa in Valley Center.

The news is all about negative things in the world for the most part. No one ever goes out of there way to write a positive review only negative ones to vent there frustrations. I do the same thing, but also on positive things. I just bought a gas powered golf cart and forgot to get serial number when I went to NAPA for a battery. I told the guy its a bit smaller then a regular car battery and he knew exactly what I was talking about. He said if it don’t fit bring it back and we will do whatever it takes to make it rite. It fit like a glove. Thanks Al K. holic.

These people below are just rude or too important to wait their turn. I’ve been coming here for over 20 years and from DAY 1 few have treated me this well. AND I’ve been all over the world to know customer service when I see it, This place is the exactly the opposite of that they said.

Rude! Rude! Rude! Can’t believe this guy is in
Customer service!

I live in Valley Center, and sometimes you need a part… fast, and driving to Escondido takes a bit more time then you think you have-​BUT DO IT! These guys are so rude, not helpful, arrogant, overpriced, and are the reason I will drive an extra 10 miles to get what I need at O’Reilly’s or AutoZone. The money you have worked so hard to earn will be valued and saved if you DO NOT GO to NAPA.
Value yourself, your time and your earnings and do not go to Napa Auto Parts in Valley Center, Ca.
I wish I didn’t have to put a star… because one star is too much.

ABSOLUTELY HORRIBLE CUSTOMER SERVICE!
I don’t ususally purchase my auto supplies from Napa as their products are overpriced, but I decided to give them a try. With slogans of «Buy American» and «Support your local business» ringing in my head I tried to justify the gouging I was about to get.
So this morning I set off to purchase an oil filter for an oil change I needed to do on my diesel pickup truck. I get home and a couple hours later, after letting the truck cool down, I begin the oil change the way I have a hundred other times. Drain the oil. Check. Replace the filter. Check. Pour in 2.5 GALLONS of new oil. Check.
I start the truck and wait for the oil pressure to rise. Nothing. The «Check Oil Pressure» sign comes on in the dash (That’s not good, I think to myself). No pressure. Then BOOM! 2.5 gallons of oil blows out on the driveway.
After quickly shutting off the motor and containing the massive amount of oil running down my brand new concrete driveway. I remove the oil filter and check the dipstick. Oil filter full, dipstick bone dry. I make a call to NAPA.
Now, at this point I’d like to point out that it’s 2:30 in the afternoon on a Saturday when all of this happens. So I call down to NAPA and I explain to the clerk (who will be referred to as A-​hole for the remainder of this post) that I must have gotten a defective oil filter and I need to speak to a manager. A-hole’s reply and I quote,” We’re closed, call back Monday.” Whick is when I explained that «I just blew up my truck because of your defective products. Make an exception. Call your boss.» (Again, it’s 2:30 in the afternoon.) To which A-​hole replies,” I’m not calling anyone, it’s not my problem. Call back Monday.” And hangs up on me.
Three points I cannot wrap my head around.
1) Who the hell closes at 2:00 on Saturday?
2) As an employee, on the clock, answering the phone, how is this «not your problem»
3) Who hangs up on a customer?
I will never ever ever ever ever purchase another product from any NAPA Auto Parts store and am telling everyone I know and everyone I ever meet in this lifetime to do the same. HORRIBLE CUSTOMER SERVICE