AutoZone

Worst experience I have ever had in any store. First they sold me the wrong refrigerant for my older car and then when I tried to return it they accused me of using it and trying to return the left overs. When I tried to explain myself to the employee and store manager they called me a liar and humiliated me in front of the entire store. Unbelievable! The funny thing is I was there to buy more parts and the return was an afterthought. The worst store manager and employees I have ever come across. I will never go back to this Escondido California store.

I’ve to this AutoZone several times and each visit is pleasant. They always have the parts I need, and if they don’t, they help me find it elsewhere. I’ve had a few repairs that were a pain, and some even took me a few trips back and forth with exchanges every time. Not once did an employee ever show frustration with me, instead, they always went out of their way to help.

Always very friendly here willing to help you with car problems. We come here every time we need car parts.

Dearest Reader, boycott this autozone until the manager is sent back to training or is fired.
Please consider this event before supporting this autozone with your finances. I have always been a very patient person; however this autozone disappointed me to the point of frustration. In early July I decided to buy a roof rack and lights for my old ’98 Jeep. I spent nearly 300 dollars on this project. I assembled the rack, but do to a busy travel agenda I never had the chance to install either the rack or lights. While doing missionary work on the reservation, I get a phone call from my mom saying the jeep broke down and that she’d feel more comfortable if I drove a Prius. I agreed and sadly knew I’d have to get rid of my adventure car before I’d even made it one. A week after my return I got to this autozone –where I made the roof basket purchase– they happily return the lights, however my 150 dollar basket? They don’t want to refund because there were a couple scuff marks from installation. Clearly on the receipt it states the terms and conditions of a return. It states it must be before 90 days after the purchase and could not have been installed. The rack was neither installed nor had it been after 90 days. The manager was the rudest man I’d ever met. He used a very harsh tone and he never attempted to understand the situation. I did not need a roof rack because they do not go on a Prius. This man didn’t understand that I had not used the rack and he had no sense of empathy! He proceeded to tell me he would give me no refund so I asked to speak to the man above him because I would hate to have another being treated as I was. I called the district manager Levon and he helped me right away, which I why I’m certain the problem isn’t autozone; rather the manager of this singular location. He refused to check us out, in fact he had another worker give us our refund. There was no apology and– to be frank– he continued his streak of disrespect by laughing at our return to this shop after he had told his employees about the experience. When we called to make sure Levon had cleared the path to my refund the women on the phone told us we could go to another autozone to get the refund if we wished. This man was the definition of terrible service. I’m not sure how he got a job as a manager when he can’t even manage his own emotion.
I’m not telling you, dear reader, to avoid autozone but steer clear from this location. Levon, the district manager was very helpful and understanding of the conditions. The manager, whose name I’ve forgotten (which is good for his sake) was definition of a jerk. Boycott this autozone location. Thank you.

I come here for their generic oil and cheap maintenance products for an older car.
Prices are cheaper at Walmart but this is a convenience play. Plus unlike the shady auto parts stores on Mission the people here are seem competent and knowledgeable,
— People doing a lot of work on their cars in the parking lot.
— Mexican hip hop blasting inside. Different.

My van had a burned out headlight bulb. I got the bulb but forgot tools at home. He helped me change it. Went above and beyond customer service. Give him a raise or some kind of bonus

Once again this Auto Zone met my needs. I needed a turn-​signal flasher replacement part, although I came to find out later Audi doesn’t allow Auto Zone to sell this part. Nevertheless Juan went above and beyond the call of duty to do everything he could to help me figure out exactly where did this part belong in my car. His taking care of the customer’s needs was outstanding. Good Job Juan!

I have had mixed results here, but they seem to be trying to put their best foot forward, which is something I cannot say for the other auto parts outlets around town. I will normally go to Pepboys if I want the lowest price, but if I am not really sure what part I need, I need to be able to trust the 17year old behind the counter.
The team here has consistently shown they want to help, and go the extra distance to get me what I need.

Staff here are friendly and know their stuff.

1495 e valley — address on Unilocal is incorrect. Friendly people, but the guy who helped me had limited knowledge and I ended up getting the wrong thing and I had to return it. 4 stars for being nice and trying to help, the alternative is rude and unhelpful (which is plenty easy to find) and I much prefer nice and somewhat incompetent over that any day.