Round Table Pizza

Ordered a personal skinny crust with garlic sauce and got deep dish with zesty red sauce. Husband and kids ordered a medium bbq chicken pizza and got a medium chicken and garlic. When we tried to call and tell them no one answered. Only gave them 2 stars because this is first time we’ve ever ordered from here that it wasn’t burnt and falling apart

Greasy and gross. Not up to Round Table standards. Close this location please. My trash can did not even want my whole pizza minus the one bite I took.

I ordered some pizzas online. The email confirmation said that my order would arrive at 5:48pm. At 6 no pizzas had arrived. At 6:15pm there were still no pizzas so I decided to call and find out when they would come.
They answered the phone and asked to put me on hold. I waited on hold for over 5 minutes. Still no pizzas btw. A woman answered and asked if I wanted take-​out or delivery. I explained that I had already ordered pizza but it never came. She said ok let me check and put me back on hold.
A few minutes later a man answered. He asked if I wanted take-​out or delivery. I explained that I already told the woman that I had an order that never came. He said he would check and put me back on hold. A few minutes later the same guy came back (Yay we are actually making progress!).
He explained that the order ticket fell on the floor so no one made my pizzas. He then asked if I still wanted them and said it would take at least an hour for them to be delivered. I explained that would mean my pizzas were almost two hours late. He said yes. So I asked if I could speak to the manager. He said there is no manager on duty on the weekends.
I then hung up and order pizza from somewhere else. This is a terrible location that obviously does not care about customer service at all. If there are this rude to the customers I have concerns about their quality and cleanliness.

We just moved here literally last night, and wanted a meal we could guarantee. Place order Okay 25 mins… got pizza was looking at my King Arthur and I’m like their ate no Bell peppers Okay whatever, open my other pizza one piece was flipped completely over, their like we can make another, I’m like no my son needs his juice, sounding like I had a 2yr who needed sugar. LOL. Get home my King Arthur had pep, olives, mushrooms, salami… That’s no King Arthur I’ve every had. Then my son was like mom theirs no pineapple on this other pep. Once again I failed to heed the reviews. Well I will be going to American Canyon from here on… You failed on my first visit!

Update: Called their customer service number to get the charge reversed. The person apologized, got all my info and promised an immediate refund. It’s a week later, no refund!

Love this round table. I’ve never had a problem here at all. I always go here for pizza.

I ordered on line because if I call they tell me they don’t deliver to me. My order confirmation said my pizza would be about 50 mins to get to me. I waited a hour and 30 mins, and decide to cal. They say they need to pack my salad I order. I then waited a totally of 2 hours to get a cold pizza and old smelling salad with a hair in it. Disgusting! I’ll never order here again!!!

worst customer service ever! don’t even waste your money & your time. I called this location, and they as well put me on hold 3 or 4 different times just to tell me the one on American canyon delivers to my area. To the managers of Round Table Pizza; please train your employees properly so they know how to act professionally and be knowledgeable enough to know that if you present bad customer service, your customer wouldn’t come back to do business with you.

Absolutely love roundtable, it’s the only pizza I eat on a regula. The chicken garlic gourmet is literally beyond delicious. I would’ve given 5 stars but the wait times here are insane. I guess u can’t rush perfection… that’s literally what the pizza is! Thanks roundtable for 20+ years of excellent pizza!

Don’t waste your time ordering online, according to the employees «online prices are different.»
I ordered online they tried to charge me almost $ 3 more, their prices are already higher than everyone else’s and they couldn’t give me a reason as to why there was a price difference. I don’t like shady business practices so I left and grabbed a pizza from elsewhere.

It took over an hour to get our pizza. with small kids it was ridiculous seriously! I’m beyond upset. I’ve got one starving little kids it’s late and at the time it was a reasonable time.
avoid them!

Do NOT patronize this place. Called at 8pm on a Friday night. Told that they would deliver to my hotel. Called back at 9pm to place my order, told that it was too late, only one driver, too many other deliveries, blah, blah, blah. Drove there anyway only to see that the other reviews about bad service were true. The manager needs to find another line of work. I find it hard to believe that corporate is unaware of the short-​comings given the past bad reviews.

I’ve never had a problem with my pizza. From my experience with Round Tables they have the same great pizza everywhere. My issue is the service at this location. EVERYTIME i try to have my pizza delivered there is an issue where the pizza will take WELL over an hour to arrive (and i live less than 5mins from the location).
Once I ordered pizza from this location for delivery and was told «it will be 45mins to 1hour…» then when I called back in an hour, because my pizza hadnt came, I was told we are not able to deliver, we have an isse with our driver…

My mother ordered Round Table pizza and received a pizza with a long piece of plastic baked into the dough. We called them and their response was for US to come to THEM to show the piece of plastic when this was a delivery order. My parents wanted to inform them to avoid other people getting a pizza with plastic and get a refund. We were told that they could only give us a 50% off deal on our NEXT order! We asked for the manager and the manager was not there. We said they can come to our house to look at the plastic piece and they declined. This pizza was fed to a small child, what if they choked on this??? This plastic piece was pulled from inside the dough meaning this got baked with it in it. Very disturbing and terrible response.

Blech. Worst Round Table by far. I used to live 5 minutes from this place and their delivery time was still an hour or more. The pizza is never as good as other Round Tables. There are better and cheaper options so save your tastebuds some suffering and go elsewhere.

This place has horrible service. After beginning to take my order they put me on hold for a few minutes. When he comes back on the line the line he talks me that they don’t deliver to my house. I had a pizza delivered by them last month and in only a freeway exit away. Oh well, I guess I should support on of the local mom and pop pizza shops in Vallejo… there are some really good ones!

After 20 years, I still order pizza from here and have it delivered to my door without any problem. If they can’t deliver to your address, blame the lowlife thugs who rob the delivery people– not the business.

I live in un-​incorporated Vallejo and love round table pizza so when I moved in and wanted to order a pizza I was excited to order from there! First time they delivered with no problems but the pizza crust wasn’t cooked all the way. Ok I thought they might of had a bad day. Couple months pass and I order a pizza around 8 I was told they do not deliver at night. So I know I live in Vallejo so IAM some what understanding of delivering at night but it doesn’t stop any of the other pizza places from delivering. Another month goes by I decide hey let me order a pizza from round table because it’s two in the afternoon! When I called I was told they won’t deliver to my area at all anymore! That’s crazy you are the only pizza place that doesn’t deliver to me in all of Vallejo! If you want good round table go to Benicia they are the best around!

Awful AWFUL AWFUL! customer service! Ordered my pizza from a terrible employee by the name of LAURA. She needs to be fired and if not, she needs to wash dishes if she can’t comprehend the idea of CUSTOMER SERVICE. I will never order pizza here again and I do not recommend this place to anyone. Benicia round table, on the other hand, knows what’s up!

Let me start by saying that Round Table pizza is my all time favorite pizza. It’s delicious as hell and no other pizza compares.
But this place has gone down hill. It isn’t as great as it used to be. My family has lived close to this location so I’ve had it countless times. More recently service and quality is sad.
New management please. Round Table Corp. Take the wheel this is the only Round Table Vallejo has left.