Hertz Rent A Car

I want to tell about the wonderful rental car experience I recently had at Hertz. I must say I was somewhat hesitant about renting a car from this establishment because of the negative reviews, but I decided to move forward with the rental as they had the best rates. I am so glad I did not let the previous reviews sway me because the service was exceptional. The entire staff was extremely professional and courteous. The manager explained to me all the additional options (i.e. insurance, fuel and AAA discount), which I could select or not. The car (2016 Kia) I received had a full tank of gas and clean. Upon returning the car I again was received the same courteous service and will patronage again.
Irma H,

Worst customer service ever! I don’t know who hired the people working here, but they need to do a better job with their customer service. This place was unorganized from the start… Picked up my car at 7:30am and they tell me the car is still on its way. So Chris comes out of his office to tell me I can take another one of their cars, which I appreciated since he actually made the effort to handle the situation instead of just apologizing. Before we drove off the lot, I made sure to ask if there was a drop box cause I needed to be at work by a certain time. He tells me that staff are in by 6:45am, they don’t open until 7:30am, but to knock and hand over the keys to whoever is there. I walk in the morning of my return and they end up giving me the hardest time. There were three of them there just sitting around and they all were looking at me like I was crazy. The girl even rudely interrupted me as I was telling her I need to drop off the car… «We are not checking in anything until 7:30». The guy who was in at the time, laughed when i told him what Chris told me and throws out an insulting remark «Well that’s not true… We don’t even open until 7:30». By then, I was super irate… so shocked with the amount of disrespect and lack of customer service… so I started to raise my voice, told them if they wouldn’t take the car that I would drive off with it and come back when it was convenient, refusing to pay any extra charges because at this point they were just being unreasonably difficult. The girl then interrupts me again, and says she’ll take the keys and check it in at 7:30. I walked out and said THANK YOU (because unlike them, i do have manners). If it was really that simple, why the hell did they just give me the hardest time?!? I will be contacting corporate cause apparently they’re just ruining Hertz’ reputation and their reviews clearly justifies that i’m clearly not the problem, THEY ARE.

I had the worst customer service experience here ever! Chris Duran, the branch manager, is rude and unethical. They will scam you! There are many hidden charges and they will make unethical changes to contactual agreements without your knowledge. Don’t believe the deals they market, because you will end up paying more in the back end. They are sleezy salesmen who will add extra charges at every opportunity for their own personal gain. I recommend that you utilize other nearby car rental agencies. You are a sad establishment. It doesn’t surprise me! It starts from the top and if your leader (Chris Duran) is shady, the staff will follow. What a joke!

Chris was very helpful at pick up but upon return Abbie was not she charged me for gas I left in the tank. Her customer service needs work…

I reserved a rental car the night before for 7:30 a.m. the next morning when they opened. I arrived promptly at 7:30 a.m., because I needed to pick up the car and then head to work. Turns out the car wasn’t at the Vallejo Hertz and needed to come from Fairfield. This would be fine if I didn’t specify the pick up time to be 7:30 a.m. I was informed that the website does not know the inventory. That makes no sense — then don’t have a reservation system where you specify the time you are picking up the car. The manager seemed completely indifferent and advised me my car was on its way then scampered off to his office. I sat in the office for more than an hour until the car arrived. I agree with other reviews, the reservation assistants are courteous and seemed really used to apologizing. I won’t be back.

HORRIBLE! Don’t use this company unless you want the police to show up accusing you of stealing the car. 0 stars if I could.

This is my 3^rd rental here and my last. This franchise is so minimally staffed the nice employees that work there are experts in apologizing. The cars are very poorly cleaned inside and out for every rental. With the reason that because of California’s drought they are not exterior washing their cars. While I appreciate their environmental concern my rental was given to me so covered with splattered bugs that when I PAID to wash the car at a self service place the majority of the bugs would not wash off. First and last impressions matter and this franchise owner is so cheap he gives Hertz a bad name.

We had great customer service, I wish I remembered both of the reps that helped us because, they really went out of there way to help us. I will come back here again for another rental.

Too bad you can’t leave negative feedback. Let’s start with 40 min wait at 8am with only one person working the counter. The fella who helped me first, never noted on the acct that I wanted to prepay the gas since I knew I’d use it all. Sucker me for not catching it till I got on my way with the car. I called right away and told them that A. He didn’t charge the right gas in this case FPO or whatever it is. B. Because he was the only person working handed me the keys and never walked me around the car. C. The car was disgusting, and I mean good wrappers, and sunflower seeds all over the car with a slight hint of a puke smell. Then when I returned the car I had to go to the gas station and put gas in it otherwise I’d be charge 9+ dollars a gallon. I’ve been using Enterprise up to this point, but decided to try hertz. I can tell you I will never be going to hertz again. I rent a car every week for 4 days I commute. You idiots lost out. And also enterprise and their offices literally out you to shame. You look like a pop up shop looking for a handout. Well you lost mine.

After being let down consistently at Fairfield Hertz, my family decided we’d only rent from Vallejo Hertz. What a difference great customer service, prompt service & attention & actually having the cars available in better quality makes! Even if there’s a minor issue (ex. today, our full size rental turned out to have a damaged tire but they took care of it before we got there and had already upgraded us to a better safer vehicle by the time we walked through the door), they make their best effort to help out their customers and have accommodated our rental needs to even better than we had expected.
Thanks Vallejo hertz for making us your loyal customers due to your great service & not just our rental needs.

I have rented a car from here 6 times in the last three months, and overall it was a great experience each time.
Every time, both the pickup and drop-​off process is quick and painless. I show up, Jessica hands me the keys, I snap some pictures of the car (I try to do this for any rental), I get in and drive away. When returning, I snap pictures of the car (again, on principle), hand over the keys, and get a receipt. You can also request a walk-​through with an employee when picking up and dropping off.
The only issue I had was an incorrect billing of an extra hour, but a phone call to Hertz resolved this quickly, and I should have looked at the receipt more carefully.
This place is pretty busy, so there must be many other happy clients besides myself. I think the problem is that most people only post a review when they’ve had a bad experience.

Argh. Their call center called me on Sunday and confirmed that a car would be ready for me on Mon and said I should call the local office in Vallejo right away to reconfirm. Turns out they are closed on Sundays. I called them first thing Monday morning and NO CARS! They asked if I could please work around their schedule and maybe they would have cars later today. No way. I cancelled my res and went to Enterprise who had cars and were more polite too!

Don’t ever go to this rental place, they don’t know what they’re doing & they will reap you off. They will overcharge you, and that’s what they did to my sister. And they will tell you that the person you dealt with no longer work here, was that my fault? at that time of my service, he was their employee so he represented the company so they need to back him up or clean his mess. Don’t try to sympathize me instead.

If I could rate this place –5 stars, I would!
The customer service was HORRIBLE. They charged my sister’s credit card 3 times! And on top of that, they gave her a car that had a broken door!!! It wouldn’t close and was very unsafe! And they made it seem like it wasn’t a huge deal. And on top of that, the car was filthy !! Just horrible all the way around !!
DON’T GO THERE !!!

In April we reserved a van to drive a to Southern California to take a cruise and spend time in San Deigo. The early morning of 7÷7÷14 my husband called the Hertz general 800 number to confirm the van was on the lot and was told it was there. Jessica from the Vallejo, Ca Hertz then called and left a voicemail at 7:45 am confirming our rental was ready for pick up. When we showed up 15 minutes later there was no van. We asked where are van was and why she didn’t start process to have the van relocated from Napa earlier and she had no response only that it would be there within 30 minutes. After 20 minutes we asked for an ETA and Jessica calls the Napa location to see if it was on the way and the driver hadn’t hadn’t arrived to pick it up yet. This entire time that are waiting for this van that never showed up we’re worried about arriving after the ship sails and loosing $ 3,000.00 from our non refundable tickets. Jessica was rude and unhelpful she never apologized and in fact when my husband asked her to confirm the ETA of the van she even rolled her eyes. This was our first and last time using Hertz.

If you’re looking to rent a car I suggest you exit the Hertz lot, head East on Sonoma, back to Enterprise rentals next to Popeyes.
During my rental I was dispatched a vehicle with a malfunction (check engine light). My exchange vehicle was no better. Major physical damages (gouge in left tire releasing tire sealant as temporary hold) were neglected during vehicles prior inspection.
Now, I’m sympathetic to the fact that my rental exchange was on 12/​30, a time of the month in which people want to rent/​extend their reservations. I mean the phone was ringing off the hook to point that people were given the option to leave a call back number. But I will not put up with associates who are relaxed about over all vehicle inspection upon dispatch. To utilize ballpark suggestive fuel levels/​mileage/​conditions relayed by the prior customer in exchange for not having to check vehicles personally is careless.
Being told a car has just been made available by the person who pulled in the driveway before shows a lack of scrutiny. Keys went from prior renter’s to my hands in 10mins all because the prior customer snapped pics before exiting the car.
You better believe a complaint and additional rental was in order.

IT Doesn’t matter if you have a reservation– and It doesn’t matter if u get there early and wait– THERE IS NO communication between the corporate office and the sub station– THIS IS FACT– I’m on my 3^rd hour waiting on a car I had a reservation for–
The only person I like and that is actually HELPFUL and SINCERE as far as customer service goes… is Cezar–
other than that… I think HERTZ the entire company needs to regroup and recheck how they make reservations, COMMUNICATION AND TECHNOLOGY IS SOO ADVANCE. THERE SHOULD BE NO MESS UPS LIKE THIS –and thier customer service reps need to take the initiative and understand that MORE THAN A 3 HOUR WAIT is UNACCEPTABLE–
Especially when the Rep can hook her Aunty and cousin up as soon as they walk thru the door… WHO CARES IF THEY HAVE A RESERVATION… I DID TOOO BEFORE THEM-​YEA this paticular HERTZ… needs TO SERIOUSLY have a re-​evaluation on their reps and how they are representing this company. overalll— FAIL

The Female Representative had me wait 20 minutes as she worked on her computer on 11.05.2013 after acknowledging me and asking what I needed. I was referred by AAA and I needed a car. I thought she was researching cars. Then the owner on the hum around looks at me and asked her are you helping him she shrugs her shoulders and asked“do we have cars?” He says «no.» She says, «you can go another place, no cars.» I walked out. The owner was talking on the phone loud about car rentals in Miami Florida. They suck! They don’t deserve one star. Go Enterprise. I am about to call AAA.

Someone who works there is a thief. Seriously. When my hubby dropped off the car last week he didn’t take a second look to make sure I got everything. In his defense I should have done a better job cleaning the car out. But here is the thing. Right away I noticed my CD was missing. So I called last week. Was told I the CD was found and I could pick it up anytime because it would be in lost and found. When I went to the store today I asked to pick up my CD and my headphones. Here is the kicker, my headphone case was in lost in found, but not my headphones, the cords, or my CD.
Now the man at the desk asked if it was possible I left them at home. Er no! These where $ 300 BEAT head phones and if they are not on my head they are in the protective case. Also why would you have the case, but not my music (as promised) or the CD I requested? The man who cleans out the car said he saw the CD but not the headphones. Right, then how did an empty case end up in lost and found? And where is my CD???
So frustrating. Now if the case was not found I may have been able to believe I lost the headphones someplace else. And if the CD was in lost and found like the lady on the phone said it was I would try to believe maybe just maybe I lost my headphones on my own. But because the case was recovered empty and the CD I called about is suddenly missing again, it is reasonable to conclude a thief works there.
Good customer service on the rental end, but please triple check your car when you return it. You won’t get your stuff back.
And another thing, My hubby used his credit card as back-​up because our insurance was covering the rental. Well he has some strange charges on his credit card from this rental. We are so not happy.
They smile in your face and stab you in the wallet.

Stay away from Hertz. They are a total rip off. They register all their license plates with Fastrak as a «courtesy» to the customer. So when you cross a bridge, they charge you the toll and a 15.00 administration fee. So my one trip across the bridge cost me 20.00 even though I have my own Fastrak transponder and they never even told me about it. Now if I want my refund, I have to printout my Fastrak transaction, go to Kinkos and fax it to them for «consideration». They can bite me, never again.