Enterprise Rent-A-Car

Everyone at this location has always been excellent. I rent from here regularly for work, and occassionally for personal use. I’ve never had a major issue, and the two times I ever had a small issue it was resolved quickly. Ashley, the current manager, is top-​notch; Kent, the new guy, is awesome as well. All are very friendly and knowledgeable. The wait is usually short, but sometimes if they are busy it can be extended (20+ minutes), however that is rare.
Other Enterprise locations I’ve used are equally as excellent.

One guy was really nice, the other was rigid on «you have to have a credit card from a major company» even though my mom had this, they did not want to lend to her because I was 21 with no credit card. Sorry I don’t believe in being indebt. I choose not to get a card mainly cause I don’t need it and don’t want to worry about having any messes such as identify theft or credit score errors. It sucks that companies such as these want you to have a credit card despite you willing to pay for full insurance, any deposit, and have a co-​signer with a great score and full liability coverage. For those of you 25 and under, don’t bother unless you have a «major company credit card», they don’t accept co-​signs or any amount of deposit.

The customer service is excellent
I needed to keep a car for over two weeks and the staff was very helpful and accommodating. There also is a shuttle service that I used twice. I definitely recommend and I will use this enterprise location again

Do Not Rent a Vehicle from Enterprise in Vallejo. I rented a mini van from them around Christmas last year. They wanted me to come in early as it was christmas eve and then when I returned it in Orange County, they charged me an extra day and said they couldn’t do anything about it that every Enterprise were different and I had to deal with the Vallejo branch. It took my over a month to be able to get anyone in Vallejo and they refused to recognize what they had committed to until Ashley agreed to credit for the extra over a month ago which she never did. They refuse to discuss over the phone, put me on hold forever when I try to call and deal with it, etc.
Completely unprofessional and unreasonable in their dealings with me. I rent cars every week for my job and this was a personal rental for moving some furniture over the holiday. I will never rent from Enterprise again and especially the Vallejo location and caution anyone to use them as they will add extra charges and never give you the opportunity to deal with it after.
I can not believe how they treat, or don’t treat a customer.
Look at the other reviews and how many say how horrible they are.

Great customer service! I had requested to get picked up from my house on Friday afternoon free of charge. Got picked up by Andrew, who ran a little behind because of short staffing. Once we got to the office, it was a quick and easy transaction. Andrew and I gone over inspected the car before handing the keys over. Once I was finished with the rental, I came back Tuesday morning and was helped by Andrew again. It was another quick and great customer service. I was able to get a ride back home free of charge as well. Definitely will be renting from here again.

AWESOME customer service. Reserved a car for Friday morning and I was literally in and out of Enterprise within 5 minutes ready to start my trip. Manny went over each item on the contract in detail and explained everything clearly. When I dropped the car off Monday morning, it only took a few minutes and I was out the door. I will definitely rent from here again. This place has a great vibe and you can feel it as soon as you walk in.

Excellent customer service. System was down within the hour with no follow up call. My card was credit back the money owed. I was also given a ride home with no wait.

Granted I actually didn’t rent a car from them, but I’m giving them two-​stars nevertheless for putting me on hold for ten minutes and their pricing model!
First, I understand that they may have been busy when I called ergo I was put on hold. However, I started to get a sense that the lady who took my call and then put me on hold simply forgot about me. A possible evidence to this theory is that I hanged up and called again, and got my call through to a customer representative in two minutes.
Second, I am giving them a low rating because of their pet policy. Apparently they have a $ 150 pet policy! What a ludicrous amount! Especially considering that competitors (like Hertz) have no pet policy. Thus I don’t understand why Enterprise charge such a high amount for a pet policy because any slight competitive edge they enjoy against competitors (again, like Hertz, which typically charges a couple of dollars/​day) dissipates once a customer needs a pet friendly car rental.
Needless to say, I chose Hertz. (And just an aside, I got through to a Hertz representative in less than a minute!)

Overall great experience. They had my car ready within a few short minutes, and even upgraded me for free. Customer service was outstanding! I will definitely be renting through them from now on.

This place is a HORRIBLE place and tried to scam my family. My family had to rent 3 cars over a weekend, and when we returned them, they charged us $ 500 for a baseball sized dent that we «caused», which existed prior to us even renting it!
The manager refused to listen to us and tried to say WE were the ones lying, so we reported them to the better business bureau. Turns out they were investigated AND the dent was previously reported PRIOR to us renting the car — they were totally scamming us!
Because of this, corporate returned our $ 500. The manager had the nerve to tell my mom that he had trained the guy who helped us and knew he walked over the car with us prior to us renting, which he did NOT do.
Overall, this place is such a scam and I don’t EVER recommend it to anyone. What kind of place tries to scam a family of $ 500 that you KNOW didn’t cause the dent in the car AND there was reported evidence!

The customer service reps were very professional and I was in and out of there in 15 minutes or less. Just a wonderful experience. They have become my car rental place of choice.

I needed a cargo van to move a bedroom with all the stuff. Called enterprise 800 number and they referred me to the Vallejo branch near the 37 and Marine World Pkwy. Spoke with Sam and he assured they would have the van on the day promised. Sure enough, they picked me up in the morning at my home and the van and all paper work was ready when I got to the store. When I return the van all was all set. Checked in and was on my way home with the enterprise driver in a very short time. Sam, Nelson, Carlotta Pope and the entire crew made my rental experience both quick and delightful. Need to rent, go see Sam Hedrick.

AWESOME CUSTOMER SERVICE!!! I had a rental car for memorial weekend and for my Toyota being in the shop. All in all, I was in a rental car for over 2 weeks. Fahad, Nelson, Mia, and Cece all are wonderful! You took care of my car needs and even upgraded me without additional cost, fitting of my situation! Thank you for all that you’ve done! God bless! When I called you said, «No problem, we will take care of everything…» And you really meant it!

This is to acknowledge the great service I received from this office this week. On Monday morning I arrived with a reservation and the friendly staff at this office had me setup with my vehicle and out of that office in less than 10 minutes.
The following day I received a call from (I think the manager at this office) to follow-​up and check how everything was going. This person also asked how his staff had treated me the previous day and added that if I needed any help, to not hesitate to call them.
That’s what the definition of good service is. I am quite pleased and impressed and will be returning here for future business.
Thank you!

Best customer service. The whole staff was very friendy. They were helpful and very pleasant!

Thanks to them for a great experience. I had left the Hertz office because they had no cars even though they had confirmed with me. My mechanic recommended Enterprise, dropped me off there, and they were great!!!

The staff here is so helpful and everyone greets you and has small talk. Love to get customer service like this. Highly recommend this location. Ashley deserves a raise, she had exceptional customer service.

Don’t make the mistake that I did and go to the office off Sonoma. «It’s closed down» and relocated to the Vallejo village plaza; Next to Popeye chicken. They never told me and the web site doesn’t state this. The car I got was so dirty I had to clean it my self, and at first the gentleman seemed not to believe me but then gave me a discount; that was cool. The lady’s are also nice and friendly. I’ll come back, I always use enterprise.

In and out and on my way! That’s what I like. Plus they picked me up and dropped me off. I’ll go Enterprise every time with this kind of service.

Two thumbs up for my recent experience. I’ve dealt primarily with location manager Melissa («Mel»), a real sweetheart. Joe helped me out too. My weekly subcompact was clean & ready as promised. Great weekly rate. Returning was a snap. Subtracting 1 star for the mildly aggressive insurance upsell that all Enterprise locations use. Will likely use again.