AutoZone

Scam store. I borrowed my brother’s truck while he went on a trip. We took the truck to the dealer for. maintenance because the truck was difficult to start. Dealer wrote battery failure. We tried to keep it going for a couple more days and got stranded a couple days later. We had to call AAA. AAA also said. the battery was bad and had to be replaced. After the battery was replaced, the problem went away. Brother came back from trip and said he the battery in the truck was purchased from Autozone less than a year ago and was still under the warranty. The store manager refused to even give a partial refund. He claimed he tested the battery and found it was good although both dealer and AAA all said it was bad. We showed him both the dealer written statement and AAA invoice. He would not budge. Although we do not need another battery, he exchanged another «DEFECTIVE» battery. Do not go there. It does not stand behind its product or service.

Gabe really helped me out getting a new battery really friendly guy. Came out checked my old one to make sure it wasn’t my alternator had a lot if product knowledge and experience! Great store gonna start shopping here over O’Riley’s

Good store, convenient location.
Usually good for the occasional jug of prestone or Castrol. I get my parts elsewhere due to the age of my truck, but if I had a newer vehicle I would definitely use them for parts.
Again it’s a great location for the company.
Friendly staff.

Pretty good service. They’re always busy or packed but still manage to be pretty fast. The workers there seem educated on the products and never seemed lost with any vehicle matter questions. The store is also clean and they have a nice accesible parking lot.
Good Job Vallejo AutoZone… Keep up the work!

Jennifer A. rocks! I bought new windshield wipers and asked her if it was difficult to replace my old ones. She walked out and changed then in less than 2 minutes. THANK YOU, Jennifer. I hope Auto Zone treats you well!

Well, I had some mixed review here because I was helped by two different people in the store. I needed a battery change for my car and the plugs were the battery was attached were badly corroded. At first I was helped by a female employee, then later she called Jennifer to take off the plugs because she can’t do it. Jennifer was complaining and even want us to purchase every single tools that she will use to take the plugs out. What kind of service was that? It was almost time for her to go home, so she was pissed, with attitude saying that it’s not their job to replace the battery in that kind of situation. Well, it’s a battery change so what does she expect? She’s expecting to change a battery from a brand new car? She said, she will cut the plug and we have to pay her so she can install it and because its her time for her to go. Pay her? For what? As her part-​time job for helping us since she’s already off?! If it was her time to leave, why not leave and tell the fellow employee to help us finish it. She said that ONLY «HER» knows a lot more than her fellow employees! WoW! What an ego!
The manager named Gus came to help. He was so down-​to-​earth guy and tried to take it out without any attitude. It was already dark, but he uses his phone as our flashlight and really did his best to cut the plugs and replace it with new ones and installed the battery. I guess, each and everyone’s experience here just depends on who’s the person that helped them. Thanks Gus! Keep up the great service.

My car was having trouble starting one morning, but did… anyways my neighbor told me autozone does free battery checks, I called and it was true.
I showed up and the girl was very nice she came outside to my car and hooked up the machine to my car (I didnt have to remove anything). The Machine confirmed it was a battery, she offered to charge my battery for me which i took her up on. When i came back the manager told me it is a bad battery and wont charge (Im confused if it actually was charged or not), The girl had already gotten a replacement battery for me but it was over $ 100. Honestly I would have just bought it except the way the manager answered my question made me decide to shop around (thats why im giving 4 stars).
I asked him «If the battery is dead, does that mean the alternator may be bad as well» (seems like a legitimate question to me, because thats what keeps it charged) But he gave me a rough answer, first giving me a Stupid stare like Im an idiot, then saying «The machine said you have a bad battery» (and im thinking yeah but still what about my alternator) He then said they cant check the alternator unless there is a certain amount of juice in the battery which i do not have, so i was suppose to buy the battery then have the alternator checked. I started feeling like it was a slippery slope and left, I found Costco to have better deals on Batteries.
I still may have Autozone check my alternator after i get a new battery just for comfort.
Anyways i like the free testing, Thanks AutoZone

Omg! Worst autozone store ever! We went there to have our car battery charged. The manager named Robert was so rude. He said that it is a bad battery and he doesn’t know why… No recommendations or what so ever. I work at a retail store, and I know with job comes with great customer service. But this guy doesn’t even have that quality. He didn’t even bother offering an alternative or what not. And when he talks to you, he talks with sarcasm. It seems like his not happy with his job. And your a store manager too? You know you represent autozone right? Bad customer service!
So went to O’Reilly instead… Showed them our battery and they tested it. The manager, Tristan, was awesome! He gave us recommendations and even did a price match for us. We felt like we were at Nordstrom when he was helping us. He is so knowledgeable and very courteous. He even carried the battery to our car and shook hands with him. Now, that’s complete customer care!

I love this store! It is very small and sometimes (not often) they will not have the item I want to buy, but I don’t take it personally. They can order it for you and have it at the store within two days. The staff is always very friendly and they are all very knowledgeable about their products and automobiles. They seem to take the extra time and effort to help you to make sure your car is running in the best condition it can. I enjoy coming here and always feel welcome and at ease, as will you! Compared to the other car part stores in this town, this place really is top notch in terms of customer service. I needed a specific screw for a part, and I asked the guy behind the counter about it, and he showed me where the screw section was, and then proceeded to find the appropriate screw for this part. Before coming here, I had gone to Kragen-​O’ Reilley on Sonoma Boulevard, asked for help from an employee, and all she did was show me where the screws were, and then walked off without any help. I wasn’t offended, but it just proves that the employees at AutoZone take the extra time to help you. Also they seem to always have some sort of deal/​coupon available. Check out their facebook to find out!

I had to buy new wipers and not only did Aldred install them for me, but when one was defective he ran back inside to swap it out. He also offered to check over my whole car before I left. Awesome!

In the past 2 months I have purchased points, plugs, set of brakes, front
& back, master cylinders, oil, a pair of sunglasses that fell apart, cost of
glasses $ 14.99. all items were purchased w/​visa. tried to exchange
sunglasses this morning. I did not have copy of debit slip, I feel autozone
should have exchanged glasses, for this reason I will go elsewhere for
any future purchases. B. Lucas

always get good help here. a lot more cheerful than the people working at the pepboys.

So if you know me, or have read any of my auto related reviews, you know that I know nearly diddly squat about cars. Nor, do I make vehicle upkeep one of my top priorities. That’s right, I’m so wealthy, I don’t get oil changes… I just drive my cars till the wheels fall off. Or, the engine blows up. Throw it in the gutter, go buy another.
Ahhhhh, if only that was the case — me being that wealthy, that is. So… when I do have auto upkeep on my agenda, I appreciate Autozone. They’ve been very helpful and affordable whenever this fish outta water wanders on in with a most desperate and lost look on her face.
Today, Francisco helped me check my oil and put on my newly purchased windshield wiper blades. Plus… in addition to teaching me a thing or two, he was a total QT.
Love it here… but don’t plan on seeing me until the next thing blows up, falls off or displays a lil lightie poo on the dashboard… for a week… or two… or three.
YAY 4 AUTOZONE… they’re nice to sweet helpless cougar types like me!!! Growwwwl!

small, disorganized, lack of knowledge, They do try to help, unfortunately they didnt give me the correct information. Which wasted my time. So 7 stars for effort, –5 stars of bogus information=net 2 stars. Oh yes I ended up purchasing at yuck… pepboys.