Sprinkler Smart Inc

I was leaving for work this morning and noticed one of my sprinkler valves was leaking all over the place. Since I am in Los Angeles, this is a VERY BAD thing (fines, fines and more fines) Since I needed it fixed ASAP, I decided to give this company a call. I called at 7:30am, a rep told me someone should be here between 10:00am and 11:00am. They show up at 10:30am… Now I am happy.
Brian and I took a look at the cheap Home Depot valve and decided all of them needed replace. When one fails, the other valves will fail shortly thereafter. In addition to my 4 valves, I decided to replace my cheap sprinkler control unit. Total cost for replacing 4 valves (valves had to be cut out), sprinkler valve control unit, and fix a few sprinkler heads: $ 700. Consider the time and effort required to perform all the work, it is money well spent…

I wonder if this will make it into the Unilocal ratings, since every other negative review *somehow* is on the «not recommended» page. Hmm. I wish I had dug deeper to read them before agreeing to pay for an estimate.
I called and spoke to Steve, and told him I needed an overhaul of an old manual sprinkler system that had poor coverage and broken sprinkler heads on my 1,000′ front lawn. This was a generous estimate of the actual size, by the way. He explained that they charged $ 100 for an estimate because his workers carry everything with them to do the job on the spot, and the $ 100 is credited toward the work. I said I didn’t want to pay for an estimate without some rough idea of what they expected to charge because I couldn’t afford a costly repair. Steve assured me that the job would be «in the hundreds, not thousands.» I needed a quick repair, so I scheduled the appointment.
What a mistake — a worker came out and quoted me $ 2800 for the job I described to Steve. And when I called Steve back and told him the estimate was not even in the ballpark of what he represented, he immediately became angry and said he didn’t have to check the estimator’s work, that they weren’t some start up business, and I must have misrepresented the job on the phone (I didn’t).
The worker who provided me the estimate knocked the price down to $ 2300, which still isn’t even close to what was represented and is $ 900 higher than the other quote I received from a reputable landscaper. And, when I asked about same-​day repairs, he laughed at me. I regret actually paying the $ 100 to them. They may do good work, but I won’t be paying them another dime to find out.

If you want to be bullied and over charged this is your company. I was treated with gross disrespect. They charge $ 65 for a valve you can purchase for $ 16 at AquaFlo.
The posture if the owner Steve is that he is doing you a favor, and he will tell you this over and over. His technician quoted me $ 650.00 to replace three $ 16.00 valves. When I declined to pay this extortion like rate, he became angry and told me he would put a lien on my home. He told me to STOP TALKING, and jumped in his truck and drove off. This is a company I would NEVER call.

As a homeowner I usually do my own home repair work; sprinklers are easy until one of my valves went bad. The location of the valve and the birdnest of wires and a multitude of waterproof connectors convinced me hire a pro.
Left a phone message and within a hour they scheduled me that afternoon. They replaced the defective valve pronto. Nice and personable workers, I was very pleased. They located a bad sprinkler head and replaced same: no extra charge. Now that is good customer service!

I just want to say thank you from the bottom of my heart. you made my day. we called this company to fix our sprinklers. I hate that I didn’t ask for our technician’s name but he is the nicest ever. in our receipt address is at 25 275 avenida dorena newhall ca 91 321. im not sure if its a franchise for that technician but I would like to say thank you. he even went beyond expectation. after him fixing our broken sprinkler valve, I told him that if he can check where the leak from our sprinkler drainage is coming from and he said «theres no problem with the sprinklers but my heart says to check your drainage» and he did and found out the its clogged and we just needed to clean the drainage and lessen the time the sprinkler is on. I wish I knew his name.

I’m so delighted I found Sprinkler Smart. I discovered a broken valve on our sprinkler system. The next day, I saw their truck on my way home from work. I called and they said they could be at my house the next day. They told me the rate for the service call plus any parts. Honest, reasonable and no nonsense, so I scheduled the repair. The technician, Reed Scruggs, arrived early and was done in 30 minutes. Super nice, bright and professional… I would definitely recommend to any of my friends. So nice to see another business that cares about their clients.
Thanks so much!

They charged me for an estimate ($ 65) and completely wasted my time. They gave me a detailed write-​up on cost of a new irrigation system, sod, and removal of trees. I was only requesting to have my sprinkler heads changed out and trees removed (minor changes to get the system going again). When I called to make an appt for removal of four trees as discussed, they would not honor the «contract» and stated that it would be $ 500 more unless I wanted to do the entire project with them (over $ 6,000). When I attempted to discuss the situation and my experience as a negative one, Steve responded by arguing with me that this was my «perception» and not my «experience» as I had not hired them. This company is a family of con-​artists.

When we needed a sprinkler system and new grass installed in our backyard, I had no idea where to start. These guys came up on a Google search.
From the very first interaction to the last we had a positive experience with everyone from Sprinkler Smart. The owner called us personally and made sure we knew exactly whet the options were and what the cost would be. No hidden costs at all and they delivered on time. Everyone was professional and knew how to communicate with a non-​knowledgable homeowner like me.
After a few weeks some of the grass died and they came right out to fix it and adjust the sprinkler heads so it would not happen again. They really stand behind their work.
I’ve recommended them to my neighborhood friends and do so without reservation. Definitely some of the good guys!