Kohl’s

Every time I come in here I always have amazing service. Just left and Jonathan helped me. He was awesome! Great workers, always clean, great customer service. I do all my shopping here!

I was in yesterday and I had THE ABSOLUTE WORST experience. I went in specifically to look at the makeup. I knew exactly what I wanted. The associate Danielle came over and asked if my friend and I needed help in a very cold demeanor. I said no as I knew what I wanted to buy. I brushed off her attitude thinking maybe she was just trying to help and continued to look at the samples they had out. We swatched a few. Mind you, we both did so in a respectful manner. We weren’t making a mess, we were genuinely testing out the products to buy. The entire time she was glaring at us. Not in a helpful way either, in a way that made us uncomfortable. We continued on to clothing and there she was — glaring our way. She asked what item we decided on (also in a rude way). Her stare followed us all the way to the register. At that point I felt so degraded. Did she think we were going to steal these items? We would never — I work retail, that is my job at hand. Don’t they have loss prevention anyways? At that point I was irritated. As we waited in line, I debated on talking to the manager but I brushed it off thinking maybe in some twisted logic that was her way of being helpful. As the line grew longer, Danielle came to the line and offered to ring us up. We were just trying to escape this girl, so we told the customers behind us that they could go ahead. Then she rudely asked «why don’t you want me to ring you up?» We told her we didn’t mind the wait. But then she accused us of knowing the cashier (whom I’ve never even seen before, even at Kohls!). She went off about some friends and family policy. I was in shock. It wasn’t enough that she made us feel like thieves, but now we were liars to? Did she not understand that we just didn’t want to be around her? At that point I was livid. Mind you, I am very, very understanding with mishaps that happen because I work retail. I am very patient. But enough was enough. We asked for a manager and found out SHE WAS A MANAGER. I was in shock. How could someone with such horrific customer service be a manager? We asked for another manager. And Susie came out. As we were voicing our concerns to Susie THERE SHE WAS AGAIN. «Is everything okay?» In her rude tone. We didn’t even have respect for our privacy or her fellow co worker. Luckily, Susie handled the situation very well. She was the complete opposite — as sweet as can be with exceptional customer service. The cashier, Brianna I believe, was very nice and helpful as well. If it weren’t for them, I would never step foot in this store again. It was a horrible experience. Not only did Danielle’s awful customer service almost lose her an $ 80 sale (and let me be honest, I would probably have spent a lot more if I didn’t feel rushed to get out of the cosmetic department) but she also almost lost my business for good. I do love Kohls — they have great deals and selection, and I shop there often. But, that experience made me want to get out of there as soon as a could and never come back. In all honesty, I will probably not even step foot in cosmetics as long as Danielle is there. I am thankful for the associates like Susie and Brianna who are able to turn bad experiences around and remind me that just because one associate lacks customer service skills does not mean that’s the standard. I will be back because of them. Thank you Susie and Brianna, again.

In this frantic holiday time driving home from San Francisco this particular Kohls was the only store that had helped me with EVERYTHING. Customer service here is incredible. Ryan the manager had helped me out over the phone (hours before) He was a man of his word. And the cashier was super nice as well. She scanned a coupon for us that we didn’t have. It was a great trip. They really helped me out. Thanks Ryan and friendly cashier! I’ll be back!

I love it here, it’s clean and all the associates are nice and really helpful, I know where I’m doing my Christmas shopping.

This is a great store. There’s something for everyone. The prices are terrific, they stand behind their products and their return policy is great. Ryan is one of the managers and he was very professional and helpful. I love this store!

Large parking lot, but they’re in the very back of the shopping center. Seems like a long walk across the lot to the front doors… They have a couple of entrances. They seem to have a decent selection of clothes for women, men and children… and some housewares, vacuums, bedding, kitchen, etc… But you need to sign up for their own credit card so they’ll send you discount coupons from 10−30% off your purchase. Otherwise you have to wait for their weekly ads to get any other discounts. They don’t always have your size in stock, or some of the prints on t/​shirts aren’t available at their store, etc. I think they also have a kohls cash program for frequent shopper, which I’m not. Maybe it’s just me, but I thought Mervyns was a better store in terms of selection and price… But, they’re no longer around. This is the next best store.

It is just a Kohl’s, pretty much like every other Kohl’s. I couldn’t find anywhere to sit while I waited for wife and daughter units to shop. I finally sat outside on the planter.

The manager Ryan at this location is VERY RUDE! Our conversation included nothing more than rude comments followed by eye rolls. When I asked for his name in order to contact corporate to let them know how he’s treating customers, he refused. Will not be returning because of him. Worst «manager» ever.

If I could give a negative star I would. The manager Ryan would not return a shirt my daughter purchased just two days earlier. He wanted to give her $ 4.99 for a $ 36 dollar shirt. She used two gift cards and the way the girl rang it up was the problem. He called her Missy and honey and would not listen to her. I called and he would not give his last name and hung up on me. This guy should not be in charge of anyone and not be in
contact with the customers. I will be calling corp. To report his actions.

I think their security is impeccable. They can nab shoplifters quick as I used to to work next door to their business and Cop cars are there almost like twice a week before.
They offer brand names like juicy couture, jlo, marc Anthony and more. Reasonably priced especially if you have coupons.
I suggest thought not to get their credit card because I had a identity theif nabbed my social and there was this investigation that ensued. Ended up removing myself with their card and opt for their rewards instead.

I’m really surprised to see this store has such bad reviews, I absolutely love this place. There are always coupons and deals that are really unbeatable. You NEVER pay the ticket price everything is always on sale and you can stack your coupons so I sometimes leave paying nothing.
The associates are always very helpful with finding coupons and getting you the best deals. the lines can get long but I usually just walk away for ten minutes and its gone or just go to another register.
I recommend shopping here for families who like convenience and amazing deals!

What a difference a 10 minute drive can make. The Golden Valley location is much better than the Valencia store. Golden Valley is a much cleaner store with friendlier staff.
No matter what time I come here, whether it’s first thing in the morning, midday, or evening, the store is a MESS. Clothes on the floor or barely on a hanger. Items not in the correct location. Displays that look haphazardly put together. Empty racks taking up floor space. It doesn’t seem like management or staff care about this store.
The staff here is not friendly. Tonight I witnessed an employee (possibly a manager) acting very unprofessionally. (I wish I caught her name, but she had the vibe of a manager). A customer asked her if they had a particular shoe in stock. Apparently it wasn’t her department or job to help this customer, so she hollers loudly «THIS LADY NEEDS HELP FINDING A SHOE AND THERE NEEDS TO BE SOMEONE IN THE SHOE DEPARTMENT AT ALL TIMES!» Talk about unprofessional and rude!
The checkout lines are always long and the cashiers are robotic and grumpy. It reminds me of checking out at Walmart.
Clearly this location needs some work.

Super high prices, levis are ¹²⁄₁₅ dollars higher than Sears, appliances are way over priced, cookware is no bargain. If u have their card and pay it off every month, you still get billed for month’s and card customer service, good luck, they have not a clue what they are doing.
Men waiting for their wives have 2 attached chairs at either entrance, like it is a after thought.

I’m not a big fan of shopping in Kohls in general as i find their offerings sparse in selection. But, a number of my family choose things from Kohls, and so i find myself shopping here fairly frequently.
My biggest gripe about shopping here is the checkout process. I HATE shopping here because i know i will HAVE to check out, and i know that will take a big chunk of time to do. I have never had a time here where the checkout clerks move with any sense of urgency or expediency, no matter how long the lines are. I often wonder what kind of training these folks go through, if any, because i have never seen ALL the cashiers be so consistently slow no matter what time of year or day you go in. Its almost surreal. Like stepping into a sci-​fi world… And what does this say of the management, hmmm?

Worst customer service tied with Walmart. Employee lied about a purchase and said to buy today and come back and use Kohls cash to credit back account. Went back and they said she was wring. Got manager involved, same thing… liars and cheats.

came by a day before Christmas. I was surprised that it was not packed inside. The line to pay for the merchandise was on the side with only 4 checkout boxes. took way too long.

I have to say, I prefer the Palmdale store better than this one as it is bigger and seems to have a better selection and isn’t as messy at this one. I go to this one way more often since it is on the way home.
But nevertheless, I still find cheap stuff here on clearance all the time. Yet, the website has more of a selection which is no surprise and usually use a free shipping & % off codes if I do buy stuff online. Downside when they have the major sales, the lines are long and barely move. I guess Kohl’s cannot afford to hire more cashiers as I see so many empty lanes all the time. Why did they even build that many in the first place when there usually only have two cashiers?
Like anther reviewer said, they jack the prices way up and eventually have to jack them way down. The clearance racks in front of the female dressing room are a joke. I can never find anything decent, I guess the soccer moms raid them too often by the time I get there.
Returning stuff has never been a problem and the people working there are always friendly and nice. And the bathroom is okay except it is always so dark. I feel like I am about to have a meal at a romantic restaurant hence to the dim lighting.

Witnessed two negative incidents all while making my one purchase.
First: a woman in her 50’s was pushing an elderly woman thru the checkout line. After they purchased a large bag worth of goods, the woman asked the cashier if she could leave the bag at the store safely because she needed to push this elderly woman to the mall. The cashier got the manager to answer and the answer was no (which makes sense because as the manager stated, Khols cannot be responsible for stolen items). The answer no was not the issue. The manager who looked to be in her late 20’s — early 30’s was so condescending and rude to this woman. Her tone of voice was disgusting as if she were asked to give up her left arm!
Second: same cashier, same manager… a woman pushing a cart with her mom in a motorized wheelchair was searching for a sweater they had already picked out but couldn’t remember where they found it. So, they asked this cashier and manager for some help. INSTEAD OF WALKING THESE WOMEN TO THE LOCATION, they literally just pointed and said «oh it’s in the Vera Wang section — just walk down there and turn right — it’ll be on one of those racks over there somewhere.» REALLY — you couldn’t walk the confused women to the actual rack?! You walked in a different direction away from your register so we know that leaving it unattended wasn’t the issue. Maybe the manager could have walked them, but she didn’t either.
Either way — poor management and POOR CUSTOMER SERVICE!

Great inventory and well merchandised isles make this place a good visit but the prices are not that great.
You get some break in pricing but this is not a discount store. It’s slightly better than the Macy’s. On the flip-​side, they do have more variety than the discount stores like Marshall’s and Ross. The staff are extra nice and on it! I like the fact that they treat you like a human and actually engage in conversation. Very nice.

Don’t miss the big holiday sale at Kohl’s
Especially Christmas ornaments going for
50% off even before Christmas :)))