Infiniti of Valencia

Top guys… we leased a QX80 with Infiniti Valencia. They kept us informed, worked with us on the trade-​in and helped us get to the payment that we wanted. A friendly environment, good inventory and great premises. Would recommend to anyone looking to get an Infiniti!

I want to give a big thank you to both Jim and Kennon for making the purchase of my new Q50s a breeze. Couldn’t be any happier with the experience, very knowledgable and extremely helpful.

This is the 4^th car I have brought from them. Each purchase has been painless! The sales manager Michael Roth, is one of the most professional businessman I have worked with. Through out the entire purchase process he was always available to answer questions and at no time did we feel pressed to purchase a vehicle. The staff really made us feel welcomed. When you need to purchase a vehicle I would highly recommend the staff at Infinity at Valencia

I purchased a used Infiniti M35 from another dealer. About a month into ownership, the brakes were shuddering. Took it to Infiniti of Valencia. They said that in addition to the brakes, the driver’s chair was coming lose from the frame of the vehicle, the drive belts where broken and just flapping around inside, and fan shroud was broken. This would cost me $ 2,400 to fix. I didn’t have that kind of money and so I had them fix the brakes only. I took the vehicle to a non-​dealership mechanic. He agreed that the fan shroud was lose, but he took out the drive belts and showed me that they were not broken at all, just a bit cracked – they definitely wouldn’t have been «flapping around». He also said that he could find nothing wrong with the driver’s seat. Will not be taking my vehicle back to Infiniti of Valencia, even though there is no other Infiniti dealership in my area.

If you’re looking for Top Notch service, you would be hard pressed to find a Parts Manager better than Jay of Infiniti in Valencia! Not only is he extremely knowledgeble, his courtesy and friendliness is unsurpassed. If in need of Infiniti/​Nissan part, do yourself a favor and visit Jay! He’s your man!

This place is wonderful! I had to stop in because I had what I thought was a scary warning light (turned out to be a tire pressure light) while I was a hundred miles from home. The blonde girl in service helped me, and explained what the light was, and got my car into the shop so fast to have them correct it. She was super helpful on my new Infiniti that I’m just not too familiar with yet. Turned out to be a few pounds? of pressure off at each wheel, and nothing to freak out about. Got in, and out quickly, and back on the road. Very nice place, with very nice people, if you do live in the area I suggest going there. I unfortunately don’t live close by, and don’t know if I’ll ever be back, but thanks so much for helping me out! You rock!

This is my go to store. I buy here and get my car service here. Been going here for years. Mike Roth and Gerald Wheeler are the main pillars of the store .
I have always received the best service from Mr Wheeler. I have full trust in him and I feel at ease when I hand my keys to him .
Highly recommend this place.

I stopped by Infinity this past Friday because my husband dropped our car key underneath the passenger seat and couldn’t find it, but knew it was somewhere under the seat. Gerald has helped me before, but this time he was busy and had Michelle help me this time. (I think that was her name — her office is on the left from Gerald’s)
Anyway, I told her the situation — she went to look for maybe a few minutes. Came back saying she didn’t find it, and if I gave the car to the mechanics, labor would take about 1 ½ hours to take out the seat and would cost around $ 200. I was a bit surprised she even offered that for something so minor, since if they just raised my car and looked hard enough, they would’ve found it.
The next day, my husband and I went to get a car wash, and randomly thought to ask if they can look for the key. The guy took his time, and actually found it! We were so thankful and gave the guy a nice tip for his efforts.
It was pretty disappointing that the guy at the car wash was more concerned to find the key, than at the dealership where I’m an actual customer.