FedEx Office Print & Ship Center

This place is one of the worst mailing centers I have ever been to. I waited at the counter for what felt like forever and none of the employees even bothered to say they would be with me in a moment. Once I was finally helped the process was extremely slow. Not to mention they were not helpful at all. I had a box and an envelope type package going to the same address and instead of letting me know I could just purchase a bigger box from them and ship it all in one, they charged me almost the same price to ship the envelope as the big box I had. I will not be coming back here.

the service wasn’t the best, but sometimes the workers try to make it (the long wait) up to you…

Tori (I think that’s her name) helped me so much printing out stuff for my job. Some of the colors did not match up, but she was so nice and patient and helped print them until all the colors matched.

I often visit this location of FedEx Office because it’s close to home and work and even when it’s busy I always receive patient help just as soon as the staff can. I typically walk in balancing items to ship and my 11 month old son in need of a nap and repeatedly a staff member named Dowe is patient in taking my items from me, choosing the most affordable way to ship them and even reading my horrible notes on who to ship to so I don’t have to set the baby down.

If you like being ignored and waiting forever to be acknowledged then FedEx is for you. They also like to watch you carry heavy boxes in and not offer to help.
Overall poor customer service, poor management, no accountability, and lack of enthusiasm to quickly get you checked out and on with your day. I think they like to share their depression for working there as long as they can with you.

Amanda is an angel! I got my wedding ceremony programs printed here and I brought them the PDF and she made them for me and since I’m so frazzled with the wedding I didn’t look closely and there was a mistake so I called her back and told her and she said don’t worry about it I’ll make you new ones and didn’t charge me.

This is the third time I’ve ordered and they have delayed my order, if you can’t get it done on time then don’t promise your customers a specific time. Would not come here again

Toni is the best!
This is by far the best FedEx Office center ever. Anyone who helps me is amazzballs and I’ve never received any attitude. (If anything I’m the hot mess) Every time, year after year, Quality experience. Customer service, supplies, equipment and atmosphere are all above expected. I always get my work done, faster & more efficiently. I pay a grip for it, but it’s far worth it! Thank you again for saving me. Don’t change.

Worst customer service. I went there to ship a package with a pre-​made prepaid label that needed to be printed. I was «helped» by the Manager on shift whom did not know how to use their computer system and needed to ask one of his employees for help. Then I was told the label was expired and would not be possible to print. Without asking if I needed any further help, both the employee and manager walked away.
I was able to print the label myself from the computer center only after being charged to use the computer and to print the label because the staff is too incompetent to figure it out.
Never going back to this Fedex location again!

$ 3.99 a square foot to scan documents. A ridiculous price. I’ll take digital pictures and they lose a customer.

The day I went to make copies there were 4 employees and one customer, but I had to wait for them to finish their personal conversation to be helped. Two different copy machines malfunctioned during print jobs and no one knew what to do.

The only reason they got 1 star is because you have to select one in order to write a review! As a manager in the customer service industry this was by far the worst service I gave ever experienced. I did the self print station and the employee working the floor was so clueless of how the machines worked it was ridiculous. Then the second girl helping me just stopped mid help and decided to take her lunch.

I don’t know what happened to the service here, not only did my document not print right, the lady acted like I was a pain in the ass and couldn’t be bothered by my problems and the document never printed out correctly so am I going back, hell no they lost my business.

The motivation from this review comes from having tried other local locations for my printing needs and my experience was a nightmare. Wish I would’ve just came to fedex in the first place. Everyone here is so friendly, knowledgeable, helpful and MOST importantly PATIENT. I needed various enlargements with laminations and the sizes I needed were tricky; Ryan helped adjust my fonts to get it just right. I’ve worked with Ryan, Sebastian, Richard and Clarissa and each and every one of them are sweethearts. Richard and Ryan are the two who I particularly worked with and they did a fantastic job on my prints.

Their shipping and delivery service staff is always very helpful and friendly. I’m afraid to say anyone helping with printing, copying, faxing, and computer info has been completely useless and rude any time I have been here. Sorry I need to use your office services, and the name of the store is ‘FedEx Office’. What a crazy idea, huh? Today I needed to pick up a package, and the guys at the counter were great. Lucky me!

I’ve been to several Kinkos/​Fed Ex offices and this was THE worst experience I’ve ever had there. The service here was so bad that it made me create a Unilocal and write my first review. If I could give this experience a zero, I would!
The assistant manager, Sebastian «helped» me. I needed 1 double sided engagement photo printed to test the quality for future prints. He acted like it was the end of the world.
Here are the reasons why Sebastian irritated me:
1. His attitude towards everyone in the store was terrible. A guy came in after me to copy some docs. I forgot what exactly Sebastian said, but his tone said it all. He might as well have said, «So are you going to make me do it for you? Or do you want to just do it yourself?» He didn’t even offer to show him how to use anything. It was uncomfortable for me and I wasn’t even the one he was talking to.
2. I explained that I wanted double sided print. He didn’t complete both sides because the print quality came out bad so why finish something a customer asked for? (sarcasm). He claimed it was my photo resolution and my dpi was probably 120. I always use 300 dpi for my photoshop files so I knew that was a lie. He didn’t offer any other printing options and didn’t try anything to make it look better. He just didn’t care.
3.He then charged me for the terrible quality print that he knew I wouldn’t be using. Recently, I went to a Kinkos/​Fed Ex in Lake Forest that knew I was testing the quality and didn’t charge us a dime for the prints. Sebastian claimed it wasn’t his store so he couldn’t do that. Right, because an assistant manager has no authority…
I don’t expect much from people in customer service. If a company does what I ask then I’m happy. If they offer extra help, even better! But Sebastian’s attitude made me feel like what I needed didn’t matter. The whole time I felt like I was being rushed out. He really just didn’t want to be there. I was patient with him and let him help other people that walked in then come back to me. That didn’t matter though. I knew anything I said wouldn’t change his attitude. But maybe this review will. If not, at least people will learn that Sebastian can be really rude and to avoid him at all costs. This was a huge refresher for me in customer service.
Thank you rude Sebastian!

Went on a Sunday morning. I know it’s Sunday, but wow… It’s still work hours. If these employees keep slacking on their customer service, acting lazy and rude because they don’t wanna be here on Sunday, pleaseeee management don’t give these guys work hours. Better yet fire them.
This gentleman that I’m about to post picture here made me wait on prints, was ridiculously rude to me, hammering his fingers on the keyboard and just looks like not a happy camper!
All I want is a little help printing my image on 2 section of the paper. I should’ve gone somewhere else. Shoulda went to staples!
I will never recommend this place ever!

The claims in this store is true as I experienced it first myself. They have a don’t care attitude that you don’t believe. The receptionist can help you but wouldn’t do it because other customers were there. I find their printing services also expensive for what the customer service is. They are not helpful employees. If you don’t know you adobe, skip this company. They will rip you off.

I needed to print out acting resumes and was not impressed with their printing quality. The front and back of the resume was off center, and that was even with the woman behind the counter helping me. The picture was incredibly faded and had black smudges on the bottom. The woman said that my picture was not of great quality and that was why it turned out so badly. That’s pretty much a joke since I had the photo retouched by a professional. I knew right then and there that I didn’t want to use their services, but I still had to pay for my print. She watched me recycle it before asking if I wanted a receipt. Ha! Don’t waste your time.

This Fed Ex Kinkos was a total waste of time. Needed to send some birthday gifts to Thialand. They would have fit in a box the size of an average boot box.
The Dude (posing as a customer service rep) at this location puts them in a box twice the size needed and tells me the cost to ship to Thialand will be $ 500.00! Yes he said $ 500. I said no thank you, and you can keep your oversized box cause I can fly there myself for $ 650.00
Then I went to the Grand Old USPS down the street and paid $ 45.00 to ship the gifts.