FountainGlen at Valencia

Cinderella, FYI I have been to the Valencia location, and thanks for the rude comment. I never said that my mother didn’t love living at Fountain Glen. it would be great if those with wheelchairs/​scooters could open a door without assistance as it is a senior building, that was my concern, those handicap people that have a hard time entering their building while in a wheelchair/​or scooter. Justt so others understand, and maybe you can tell me if I’m wrong once again, Is there automatic doors to the «RESIDENTS» building? not the club house or office entry, To clarify, that would be the door the residents must open to enter the building to their apartment? Maybe you can post a picture of that as well? thank you

I have lived at Fountainglen for a little over a year now, and I can honestly say I’ve never been happier! There are constant games during the day and different activities and events all the time! You can stay home all day without any problems, or you can be as social as you want and meet tons of new people here. This is the place to be for us seniors! The apartments are gorgeous, and the pool is heated PERFECT all year round. I worked closely with Elena in the leasing office and she was outstanding. She helped as much as she could and made the move as smooth as possible for me. I would highly recommend living here whether you still work or not, it’s nice to be here!

Living at Fountain Glen at Valencia is like living at a resort. We can enjoy the heated pool most of the year. The exercise room is available ²⁴⁄₇. The spacious clubhouse is a great place to visit with our friends and enjoy the socials that are given by management. The maintenance of the grounds and the common areas is terrific. They are kept in tip top shape. The apartments are very comfortable. When something goes wrong your just a phone call or computer message away from getting it fixed. Quick and efficient. The management staff are professional and very friendly. If ever you have a concern they do their best to get it resolved as soon as possible. I’ve live here for eight years and plan to keep on living here. It’s a great place for senior living.

My mother is 78 years old. On Monday November 3, my mother went to the office @ 9:30 a.m. and reported that she had a leak her in apartment and had water seeping through her toes. The maintenance man immediately went to her apartment and discovered that the dry wall was soaked, carpet was soaked and her curio cabinet was sitting in water. He went upstairs to find no leaks and realized that it was her water heater in the cabinet on her patio leaking. THE MAINTENANCE MAN WAS SYMPATHTIC AND CONCERNED AND DID THE BEST HE COULD DO BEING THE ONLY MAINTENANCE WORKER ON SITE.
You would figure that because the issue was discovered at 9:30 a.m. that the office manager «Cindy» or one of her employees would arrange to have a plumber onsite the day of the occurrence so she could have hot water. On Tuesday November 4, at 5:00 p.m. I found out that my mother still had no hot water. I went to the office and asked Cindy (on-​site manager) for the phone number to her boss and she denied me the number. I advised that my mother had been without hot water for almost two days and her response was that it is not an emergency situation and they were in the process of handling the manner by having a plumber in the apartment by 6:00 p.m. 6 p.m. on TUESDAY NIGHT, SERIOUSLY, CAN SOMEONE EXPLAIN TO ME HOW NOT «HAVING HOT WATER IS NOT AN EMERGENCY». I advised her that she could treat her mother as she chooses but she was not going to treat my mother in this manner. A few choice words between the two of us and shouting back and forth, she took my number to give to her boss to call me. Knowing she would not give my number to her boss, I looked the number up on line. I made 5 phone calls to Sares-​Regis and left messages and as of today, Nov. 14, I still have not heard one word from them.
This IS NOT THE FIRST INCIDENT TO OCCUR WITH MY MOTHER AND IF THE UPPER MANAGEMENT DOES NOT DO SOMETHING TO CORRECT THE SITUATION SUCH AS GETTING BETTER MANAGEMENT ON THE PROPERTY, THEY ARE LOOKING FOR A LAWSUIT FOR ABUSE ON THE ELDERLY.

We have lived here for three years. We are looking into buying a home with some friends who are also getting ready to retire.
First, let us say that Cindy Abrams, the manager at Fountain Glen Senior Apts is really tops! She is a caring professional, and truly respectful to us seniors. My sister and I have never had any problems or issues in dealing with Cindy. We go out of our way to try and deal directly with Cindy, or Elaina — if Cindy is gone.
However, the assist manager Suzy is just the opposite. She has been consistently cold, aloof and down right rude. It is clear that she does not really enjoy working with seniors – and is not really a people person. She is always all about the RULES first, and people and their real life needs are at the bottom of the her list. As Assist Manager, Suzy loves to «throw her weight» around, and boss people.
Unfortunately, if you choose to live here, you will be forced to deal with Suzy 95% of the time, (as Cindy is often unavailable), and that is always an unpleasant experience!
We know of three couples who were looking for senior housing, and came here over the past two years. All three were so put off by Suzy and her aloof, cold attitudes that they changed their minds, and went elsewhere.
We have neighbors and many friends living here who have had problems dealing with Suzy. Folks have asked to be put on the waiting list for another unit, and if she does not like you, she ‘forgets’ to put your name on the list. If you have need of a repair in your unit, she ‘forgets’ to put in a work order. If you ask for a receipt for your rent payment, she is rude and acts like you are being unreasonable to ask. She refers to the residents here as «the old folks».
We had to get a petition signed to get the back door ramp fixed so that someone with a walker could safely get in without the heavy door closing on them, half way through. All the doors SHOULD be handicapped accessible but the Sares-​Regis company is too cheap to pay for it.
As far as the place being ‘luxury’ it was when it was first built – but not now.
The company that manages it now, is ALWAYS CUTTING CORNERS and does not get things fixed when they break! One of the bikes in the fitness center was broken for five weeks, and now there is a broken treadmill that will probably not be fixed before Thanksgiving…
The chair for handicapped by the pool has been broken for six months. The spa has needed to be re-​plastered since we moved in two years ago.
The TV in the main lounge was moved to the theater, and none was put up to replace it for six weeks. FURTHERMORE, WE RESIDENTS ARE NOT ALLOWED TO USE THE THEATER AFTER THE OFFICE CLOSES AT SIX PM. Those who work during the day, are just out of luck. When people try to get the key for the Theater on holiday weekends (because the office is closed on holiday weekends) Suzy CLAIMS she does not know where it is.
Also, be aware that the laundry facilities are very expensive to use, and that a covered parking space is a whopping $ 50 per month.
Canyon Club Senior Apts offers one covered space per unit and a second space is just $ 15 a month. Further, there is a $ 150 charge if you want to make use of that fancy common room for a private party.
Some of the garbage dumpster areas are so dirty that they really STINK when you go in to empty your garbage, and there is trash on the floors, as well as flies swarming.
So don’t be fooled by the nice furniture in the lobby, the large common room — or the phony
’friendliness’ of Suzy— if you come.
Be prepared to put up with a lot of aggravation, rudeness and excuses. If those things don’t bother you, then good luck. If Suzy were replaced by someone who likes to work with seniors, we would stay and try to get Sares-​Regis motivated to be more responsible for the property they charge such HIGH rent for.

I LOVE it here! So quiet and clean, so well organized. Every single day I thank goodness I found FountainGlen At Valencia Senior Apartments. It is like living at a resort, I’d give it more than 5 starts if I could. The management here is terrific! They are very professional. The hallways are wide, the elevators are quick & always in good order, the grounds are very clean and I am proud to live here. Suzi was the first manager we met, she gave us the tour and she answered all of our questions. She approved us on the spot and we set our move-​in date. This is a great place to live, I am so glad we stumbled upon this great-​find! I would recommend FountainGlen at Valencia to people who love a certain quality in life, this is it!

I have resided in this community for over 3 and ½ years now. From the time I moved in to now, I have always experienced great services from the office and maintenance staff. The community is kept extremely clean (as opposed to some other complexes), There is good upkeep on the public facilities (pool, gym, movie room, club house and laundry room). The maintenance team is very alert to any requests they receive and promptly take care of business. The use of on line services for repair and rent payment is also a big plus (no need to call or remind anyone about what your needs are). The residents are all very friendly.
Although ownership of the community has recently changed, the managing staff is always doing their best to satisfy you and make your stay an enjoyable one, worry free, they are eager to satisfy you the best way they can without breaking the rules, of course.
Yes I would recommend this property.