Rite Aid

Once again went in for ice cream, this time with my son and two nephews, same woman as before ignored us for a couple minutes while there were no other customers in the store. When she finally came over her first words to us were «do you know what you want» no «hello» or «good evening», even my nephews were a bit taken aback. My nephew asked for a sample of the Greek ice cream and she completely ignored him asking everyone what they wanted, we were all waiting for her to address him before we cut in but she insisted on getting the other orders, My son told her the ice cream he wanted and she asked if he wanted a cone or a cup, he didn’t hear her so he asked what she said, and her response was to annunciate every word slowly «a coonnee or a cuupp?» At that point we put everything down and walked out of the store to Ralph’s and bought ice cream to take home. Sylvia is a poor excuse for a customer service representative and the company could do without her. Vince on the other hand was spectacular last time we were there, so this place isn’t a total loss.

My husband broke his kneecap and after leaving the ER with a pain prescription till he could see an orthopedic doctor today, this Rite Aid said they were all out of that drug. I went (like I knew I should have) to Walgreen’s and told them what Rite Aid said, and they said that Rite Aid had it, but said they will tell people they are out if they think it’s a red flag. There was no reason at all for Rite Aid to think that, and I had to waste valuable time trying to take care of my husband. I rarely go to that Pharmacy (even though it’s the closest to my home) because there is ALWAYS a problem.

Always good when we need something quick and don’t want to have to walk through all the isles of a major chain store.

I went to this store on Sunday, March 15 at just before 1 pm. I asked the pharmacy lady at their register if she could recommend something for my cancer patient son’s sore throat. She went over to the pharmacist and told him the problem and he left the pharmacy counter to show me the over the counter choices and gave me recommendations. His name is Jim and he is a world class human being. Rite Aid should be very good to this man and I will remember him too. God bless you Jim.

We recently moved to Valencia. We had several prescriptions that needed to be transferred to a new pharmacy. We went to the same chain pharmacy that already had our prescriptions. They didn’t seem to care about us one way or the other. I asked them to match the price their sister store gave me for 1 medication. Their store mgr said ‘they don’t match prices’!!! So we went to the Rite Aid Pharmacy, closest to our house, on McBean & Decoro. From the beginning, we felt welcomed. ‘Jason’ efficiently took all our information re: rx’s & insurance. He suggested we speak w/​‘Jimmy’ (the Pharmacy Mgr) regarding the 1 medicine in question. Jimmy, too, made us feel welcome & that he wanted our business. We came to an agreement regarding the cost of the medicine in question. Both he & Jason went to bat for us! They earned our confidence and our business. They made us feel valued. It is so refreshing to deal with persons who are willing to go out of their way to satisfy the needs and wants of the customer. Their ‘people skills’ and desire to help were most impressive!

5 for the ice cream
thats it
never come in to rite aid for the shopping
always come in for the ice cream!
i think its the cotton candy or something thats really good, whichever is the pink/purple.blue one!
othe rflavors are good too, like the oreo etc
and cheap too!

Your prescriptions filled in 15 minutes or less? Ha — that is a joke. This pharmacy has gone completely downhill over the past couple of years.
I am supposedly subscribed to the auto-​refill program, but it’s hit or miss whether the prescription actually gets filled each month. This month I was clearly out of luck. I’ve made three unsuccessful attempts to pick up my prescription this weekend. THREE.
I went over today only to find the place completely shuttered. I asked one of the stock boys if the pharmacy had changed their hours, and he said that the pharmacist is on a break. Really? Why do they only have a single employee working on a weekend, and why do they think it’s ok for that single employee to shut down the pharmacy during business hours?
This pharmacy has inconvenienced me more times than I can count., and I will be transferring all of my prescriptions over to Walgreens.

Wow, Erickson sat and explained to me that they are out of mint and chip until Thursday –really it is Saturday!!! So it takes 5 days to replace your inventory? How completely inefficient. I have no desire to come back as I believe this was a decision if laziness and not reality.

My son had an ear infection so the doctor faxed in a prescription at 10:30am — I stopped in at 4pm to pick it up and of course they couldn’t find it. The girl behind the counter beckons me to walk over to «drop off» side where I then hand her a copy of the prescription the doctor had given me. Very much had a «meet the parents» moment where she typed for about 8 minutes and finally looked up and said «it will be ready in a few minutes» after 20 minutes I’m told they ran out of Amoxicillin and they could give me a half bottle but I’d have to come back Monday to pick up the other half. Sure fine whatever.
Monday is here and I schlep back to the pharmacy to pick it up and I ask them to add what I thought or used to be standard «Bubblegum» flavoring to the medicine since I had to almost do the sleeper hold on my son to take it without. The pharmacist behind the counter was so lost, the techs were helping him out and no one seemed to know how to add the flavoring…20 minutes later they figure it out and go to the pickup window to grab it and the lady says «That will be $ 2.99». Excuse me? You mean you are going to charge me $ 3 for making me come back here… usually a fee like that would be waived for inconvenience and time i had to spend there. But not here… so I bring up this fact and the fact that it’s only ½ a bottle of medication = ½ the flavoring = half the cost. At some point I thought the lady behind the counter would realize the ridiculousness and let me be on my way, not so much, there is now a $ 1.50 charge on my debit card and a customer they lost to another pharmacy.

First off, I hate Rite Aid. They are like the red-​headed stepchild of Walgreens, but crappier. This one has to be the worst though. (wait… that title may be held by the Sunland Rite Aid) but this one’s damn close.
Its like they took all of the crap they couldnt sell at Walgreens, overpriced it and put it in a big building and slapped a Rite Aid sign on the building. They have the worst selection of everything and if I actually go here again its going to be out of sheer despiration.
Good God!