Excellent job on answering all our questions in store. Measurements in home were were quick. The waiting period is long, but it is custom made. So I understand. The fireplace doors are gorgeous. Very well made and strong. The look is amazing. Didn’t take a long time for them to install and they were very clean. Totally recommend them. It is pricey but worth it
Ashley H.
Classificação do local: 1 Utica, MI
The sales department was extremely rude to me. I felt pressured to by a product within the store that wasn’t what I needed at all. When I went to return the item, literally two hours later, I was told it was a «special order.» I didn’t make any order?! Someone else makes an order that wasn’t what they wanted, you force me to buy it, and now I’m the one who is suffering? I even asked if I could just have store credit. The sales man even had the audacity to snicker at me when I complained about the bad service. Extremely rude and a poor way to run an establishment. I would not recommend ever coming here.
Pete D.
Classificação do local: 4 Royal Oak, MI
The store is nice but pricy with a lot of products, salesman are hard to get. The best part is the service team, well trained and effective. But a word to the wise buy the standard wood burner that will always be the best choice. The gas units have a ton of electronic that will cost you when they brake. This is not something you can do yourself. And the guys from Fireside are some of the best in the business. I normally don’t or use service repairman because they drive up the bill or they replace part until the thing gets fixed. NOT the case with the service person who worked on the unit at out home. Good job a little pricey.