TruGreen

I ordered trugeens complete service in April. Today is June 5^th and it’s time to cancel. My lawn started getting red spots and trugree is saying it is not covered under this complete service. Not only that I now have clover issues and some kind of creeping ivy that has invaded. Obviously that has not been treated yet either. I’ve now made 3 calls and can not get a manager to respond. If you need a lawn service look elsewhere. I do not like to bash companies on line like this because my anonymity is not something I want to hide behind. Here is my phone number if they would like to discuss. 973−632−0212. Here are the problems in pictures.

This is a cautionary tale for potential buyers and is consistent with all the other 1 star reviews of these folks on Unilocal.Naïve me for not reading the reviews BEFORE hiring them!
Let me preface this by saying I am very particular about my lawn and garden and over my lifetime I have learned a thing or two about growing grass and ornamental flowers and plants. Knowledge comes with a price however — that means in such matters I am an educated consumer and hard to please.
In a moment of weakness (literally) I was sold on lawn service by an earnest looking young man, a fellow Marine Corps veteran, who used his military background as a marketing tool to sell trust, and promised me he will always make things right if anything isn’t. He failed to do what he promised. Strike one. I was charged for services that were not supplied and for services that were not cleared by me in advance. Strike 2. TruGreen ruined my shrubs with chemicals and then refused to warranty their service. Strike 3. Despite frequent calls and emails to this salesman and his manager seeking a polite solution, no one responded, and eventually I had no choice but to contest the credit card charges with my bank. Game over.
We live in a cynical world — and because many of TruGreen’s competitors have earned equally scathing reviews online, not only does the TruGreen experience leave a bad taste, but it also fuels my growing distrust of the entire industry. I guess it’s time for me to dust off the spreader, hike up my socks and DIY — again! Or maybe, ask a neighbor for a better steer?

The worst lawn care service in the area. The manager is complete useless the reps are not even trained to properly treat the lawn and when you cancel the services they just show up and bill you anyway. I have been fighting with corporate for months and they still bill you. I told the manager of they step foot on my property again I will call the police and have them arrested for trespassing.
Plus the lawn looks like garbage so the product they use is not even working. Check out the video of the technician covering ¹⁄₃ of the lawn with fertilizer and leaving. They save money by only treating a portion of your lawn and they didn’t realize they were being recorded.
Stay away. Far away.
Call Rich as he is the supposed supervisor for north jersey.
Rich Clement
Supervisor
True Green
(609) 578‑2580
Amount: $ 74.90
Merchant: TRUGREEN LP *5905 −201−825−8833

Simply horrible. Do not under any circumstances spend money on their services. They draw you in with a roving salesman who is just trying to close contracts, has no connection to the people treating your lawn. Then when something goes wrong, like the proliferation of weeds on my lawn, staff is unavailable to assist and NEVER call back.
We consider ourselves fair people, but I cannot say anything good about this company and I hope that they fail. I think the rest of the reviews echo my opinion.
They deserve zero stars, wish that was an option.

Sorry, hate to give a bad review but these guys haven’t earned more than 1 star. I have called multiple times and the customer support is terrible. Long wait times and broken promises. I paid upfront for the full year with expectations that my lawn would be in better shape than doing the Scott’s thing. So far the weeds are enjoying the new service, but I’m not! Lots of choices out there– take my advice — try someone else.

Stay away from this company. I paid several hundred dollars to have them maintain my trees and i now have three trees that are infected with disease. I’ve called customer service several times, someone calls me back to come out to look at the damage and they never show up!

In 1 word — Avoid
More detail…
We all have different experiences with professional service companies, between what they sell, what they provide, and how they treat customers. As is the nature of most reviews, it’s subjective. So this may just be the because of the poor management at this particular branch, or it could be reflective of the entire company.
In this case we had a hedge of bushes that were healthy but started getting attacked by some funky fungus looking thing at the root of the plants. True Green took a look at it, and said that their «tree and shrub service» would clear that right up. that they knew what it was, and exactly how to fix it. Along with the pitch — «Buy our service, and if it doesn’t work, then we’ll refund your money». A salesman wanting to be a savior (and make his quota). Their lawn service was fine… so why not.
Fast forward, all bushes are dead. Truegreen was no where to be found, and not returning calls. Started calling in early July, didn’t get a response until mid-​August. Finally a manager showed up, «wow I’ve never seen that before… our salesman should not have sold you that service… we will analyze this and get back to you in 2 days». Again, no-​shows, no call returns for several weeks.
Got the GM on the phone on a Friday, got a «sorry we’ll replace them and give you a full refund. Here is my cell, I will personally handle no later than Monday». Another full week passes, not a peep. Got someone back on the phone (now Sep), and he said «…we’ll send a refund, our GM says that it’s Spanish Moss.»
Spanish moss… in NJ… on plant roots… Yep, coming from a landscaping company.
No refund yet, just a row of dead bushes.
So you may have a different experience, or you may not. With so many great landscaping choices in the area, why gamble.

Billed me but never showed up! They were very quick and efficient at billing my credit card but never provided the service. After 4 phone calls to the call center where they kept promising someone from scheduling would call me to actually provide the service, I gave up and cancelled. Pick a local company and save the hassle.

If your in the Newburgh, Orange County, NY I would not recommend TruGreen as a company. I have used them for over 10 years and the service over the past few years has declined going from good to bad. They schedule appointments but miss them repeatedly always blaming on the weather but never a call to cancel.
We have had several techs over the years. In the past the tech that started in the spring remained with the company and serviced our acct through out the year, over the past years it seems like there is a high turnover of the techs and your lucky if you get the same tech twice. This is important because the tech gets to know the lawn and can give attention to the repeated problem areas.
Trugreen use to have a local office that served our area that was located in Milton NY. Through their infinite wisdom they closed that office several years ago and that’s when service began to decline. The office that now serves us is located in Saddlebrook, NJ approx. 50 miles away.
It seems that TruGreen is more interested in selling insecticide programs than servicing its existing customers lawns.

When we first started using True Green we had an excellent lawn technician. Our lawn was absolutely beautiful. Unfortunately this past season not so true, weeds spotty lawn. The new technician we believe wasn’t as experienced and we expressed that to the office. After a few more calls we had the top technician look over the lawn and he and True Green couldn’t have been more attentive to our cause. Lawn was treated, being this wasn’t done till end of season we shall see how our lawn is next spring. We have faith in the company and would definitely recommend them. We look forward to a lawn that once was so beautiful and feel it will be again.

Let me start by saying I am not one to write reviews but after the experience I
Have encountered with this company I feel compelled to save anyone from the stress and Aggravation I encountered!
They informed me a specialist would contact me to make an appt before coming to discuss my needs and treat my lawn. I waited 3 days and came home to a note that they stopped by and treated the lawn with fertilizer… Mind you I told them I had a problem with cinch bugs and possibly fungus when I contracted them.
I called them to find out where the miscommunication may have occurred and found the sales rep didn’t even list my issues in the notes.
I was told the specialist would call me to discuss my needs further and another 2 days later. No call. I called the office again only to connect to their regional office who scheduled another specialist to come out. Guess what… Day of appt they never showed up nor contacted me. I had to call them again and demanded to speak to a manager. I was told they would speak to the Saddle River office and have a manager from that branch call me back. Guess what! Waited another 2 days and no call.
I called them again and requested another appt which was scheduled 2days later in the A. M and the specialist was supposed to call me with a time frame. As noon approached I called them to find out what was going on. They said he would be there in the afternoon… Now it’s approaching 4:30 and still no word. I call again Md threatened to cancel my annual contract which I prepaid and finally they were able to promised me the specialist would be there.
Well he finally arrived at 5:30pm and he was clueless on how to treat my lawn problem and needed to consult his manager by phone.
5 weeks later I don’t see any improvement in my lawn and am wondering if it’ may actually be getting worse!
Most frustrating part of this experience was no matter how many times I called to have my issues resolved all I got was a customer service rep who repeatedly apologized and told me how valuable my business was. I felt totally helpless since I was never able to talk to anyone in the actual Saddle
River office that services my area office… I started to wonder maybe that office didn’t even exist. I have given up and am canceling my annual plan now.

This is a follow-​up review. TruGreen came back and treated my lawn, and did come back once again to look at the crabgrass a week later. As stated in the previous review, I was not charged as this was part of their guarantee. Unfortunately, after the crabgrass leaves turned slightly purple, about a week later the crabgrass returned to normal, and was none the worse for ware. The crab grass has been spreading like crazy across my lawn despite my daily efforts to physically pull them out. I will be hiring a landscape company next season to service my lawn and get the job done right.

My recent experience with this company was absolutely horrible. I signed up a few months ago and it took them over a month to come to my house for weed control. When they finally showed up and did one application of fertilizers of some sort about a week later over half of my lawn started to turn brown and my Garrder told me they must have put some kind of lawn poison down by mistake! I made many calls to them and I got a total run around. Finally they said they would make ammends and send a supervisor and I would hear from this person within 48 hours. So far it’s a month later and all I have is a bill for one treatment, a partially dead lawn and numerous voice mails for more treatments! When I called today Steve the Manager called and said I will hear from someone within a day. I will not hold my breath. I should have stayed with the lawn doctor but I tried to save a few bucks!

Avoid These Con-​Artists at All Costs
I signed up for Tru-Green’s fertilizing service last year to be proactive about taking care of my lawn. I paid a flat-​fee for several treatments, and was told that would cover everything I needed for the season. From that moment on, all they ever tried to do was sell me more and more expensive services and treatments. Their calls were so frequent I had to tell them to cease and desist. They continued to call anyway. Additionally, my lawn, which had never had a weed problem before, was suddenly a field of weeds last year. At the end of the prepaid service, I made sure I cancelled any future orders from them. There was shouting involved to get them to understand that I really never, ever wanted to hear from them again. That’s how aggressive they are.
Last week, I got a call saying they would be out to treat my lawn for the 2012 season on Monday, ⁶⁄₁₁. I called and said absolutely no way were they to come. I was assured there was no service scheduled. A couple of days later they left a flyer on my door with some leaves from my shrubbery, suggesting I needed expensive treatment to get rid of some bug problems. I called them at that time and said NO to treatments, NO to fertilizing for the season, NO service whatsoever, and they assured me that there was no service scheduled.
Today, I came home from work and… they treated my lawn without my permission and left an invoice on my front door.
For anyone who reads this, I can’t impress on you enough how strongly I suggest you avoid them and NEVER do business with them It’s the first time in my life I feel as though I have been taken for a ride by scam artists, and if they set foot on my property again, I will probably sue them.